Workaround for Uploading Unsupported Video File Formats to Knowmia

Problem

I am having issues uploading a video using the Knowmia (formerly TechSmith Relay) Classic Recorder Batch Upload, or the Web Upload option.

Solution

For unsupported video file formats (MTS, MOV, etc.) as well as MP4 files that are using the H.265 codec, please convert the files to the H.264 MP4 format before uploading . Below is a link to download Handbrake, a free media conversion tool and a video showing the steps necessary to create an MP4 that can be successfully uploaded directly to the Knowmia website.

Download for Handbrake: Handbrake Website

We will also provide a Handbrake Preset from the following link that can be imported by going to Presets>Import from File. Here is a link to download the Knowmia Handbrake Preset.

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It is also recommended to ensure that the preferences for Handbrake are set to MP4 as well, otherwise the output format may default to M4V (which would not be able to upload). This can be found under Tools>Preferences>Output Files

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Quick video tutorial on how to use Handbrake: