Crashing when recording Powerpoint/Keynote on MacOS

This is a known issue that our Development team is currently looking into.

Behavior: When attempting to stop a recording from Knowmia (formerly TechSmith Relay) after recording a Powerpoint or Keynote presentation (in presentation mode) on Mac OS X, will result in the Knowmia Recorder crashing or hanging.

Workaround: Once the presentation is over, completely exit out of Powerpoint or Keynote before stopping the recording in Knowmia.  This should allow the recording to finish correctly.