When publishing content to the Knowmia (formerly TechSmith Relay) System, it may sometimes be necessary to save the video locally.
If you are the owner of the content you are trying to download:
- Begin by opening the video from your Knowmia Site.
- Once open, below the video, will be two rows of button. The second row should include the option to download the media.
If you are NOT the owner of the content:
Currently only the owner of the content, or the Knowmia Administrator has the ability to download media From Knowmia. If you need access to the media, and you are not one of those two, the best option we can offer would be to reach out to either the Knowmia Administrator or the owner of the content, to get the media.
If you are the owner but want to allow access for others to download:
Depending on your site settings, you may be able to allow the download to be visible for your viewers. To enable this, click on the Privacy tab, then check the option "Allow media download":
I f this is a feature that you would like to see changed/improved in a future release, please contact the Customer Care team at relaycareteam@techsmith.com.
