(Multi-Seat Subscriptions) View, Edit, Delete an Account

Before we begin

On the subscription management portal at manage.techsmith.com, you can view and manage your multi-seat subscription for these products:

video review icon Video Review assets for snagit icon TechSmith Assets for Snagit
knowmia pro icon TechSmith Knowmia Pro assets for camtasia icon TechSmith Assets for Camtasia
audiate icon TechSmith Audiate    

If you do not have a multi-seat subscription, see (Multi-Seat Subscriptions) Purchase a Multi-Seat Subscription.

If you need a one-seat subscription, or are looking for a different product (Snagit, Camtasia, or other), you can visit our online store. Please note that licenses and subscriptions purchased in the online store cannot be managed on the subscription management portal.

After our Sales team creates your multi-seat subscription, you can view and edit the account details provided by you to our team. You can also place a request to delete your account.

View and Edit Account Details

Visit the subscription management portal at manage.techsmith.com and sign in to your TechSmith account.

In Organizational purchases > Subscriptions, in the Account information section, you can view and edit your account for multi-seat subscriptions.

Account details Description
Company name

Title of your organization.

Billing address

Each time when you place an order to create, update, or renew your multi-seat subscription, your billing address is used to generate an invoice.

Also, we use your billing email to send you:

  • PDF copy of an invoice.
  • Notifications about your transactions (due payment, processed refund, and others).
  • Notifications about key subscription updates (30 days before auto-renewal, upcoming expiration, and others).
    These notifications are also sent to the shipping email.
Shipping address

Each time when you place an order to create, update, or renew your multi-seat subscription, your shipping address is used to calculate taxes.

Also, we use your shipping email to send you:

  • Notifications about key subscription updates (30 days before auto-renewal, upcoming expiration, and others).
    These notifications are also sent to the billing email.
  • Notifications about other subscription updates (auto-renewal turned on/off, product canceled).
    These notifications are sent only to the shipping email.

on the subscription page, you can view your account for multi-seat subscriptions

To edit your primary email or other TechSmith account details, please visit myaccount.techsmith.com.

Delete Account

Please contact Sales to delete your account for multi-seat subscriptions.

After our team deletes your account:

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Your account details and payment preferences are removed from the system.

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All products are removed from your multi-seat subscriptions.

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All seat assignments become inactive, and end users lose access to the product.

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History of subscription events, invoices, payments, and refunds is removed from the system.

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Your TechSmith account remains active as usual.

If you delete your TechSmith account, this does not affect your account for multi-seat subscriptions in any way. See Delete a TechSmith Account.

Please note that after your account for multi-seat subscriptions is deleted, it cannot be restored.

As an alternative to deleting your account for multi-seat subscriptions, our team can cancel it. See the Why is my account canceled section in this article.

Frequently Asked Questions

Our Sales team creates an account for you while purchasing your first multi-seat subscription on your behalf. See (Multi-Seat Subscriptions) Purchase a Multi-Seat Subscription.

If in manage.techsmith.com > Organizational purchases, and the “Product subscriptions will appear here” message appears, you do not have an active multi-seat subscription. See (Multi-Seat Subscriptions) No Subscriptions Page.

message saying that product subscription will appear here; to get a subscription, please contact the Sales team at techsmith.com/contact.html

After you provide a tax exemption certificate to our Sales team, a hint confirming your status appears under your products. See (Multi-Seat Subscriptions) Tax Exempt Purchases.

hint saying that as a tax-exempt customer, you cannot purchase products or seats and renew the subscription by yourself; please contact the Sales team at techsmith.com/contact.html

Your account may be blocked if a payment on your invoice is overdue. Therefore, new purchases are temporarily unavailable. See (Multi-Seat Subscriptions) Unblock an Account.

on the subscription page, above the hint about unpaid invoices, you can view another hint saying that sorry, your account was blocked to prevent new purchases. For more information, please contact the TechSmith team at www.techsmith.com/contact.html

If your subscription was created under an incorrect account (for example, a typo was made in the primary email), or if you lost access to your primary email account, our Sales team may cancel the subscription, and then create it under a new account.

Your previous account is canceled (deactivated), and you can view the corresponding hint on the subscription page: “Sorry, your account is canceled”.

hint saying that sorry, your account is canceled, and for more information, contact the Sales team at techsmith.com/contact.html

After our team cancels your account for multi-seat subscriptions:

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Your account details and payment preferences stay in the system.

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History of seat assignments, subscription events, invoices, payments, and refunds stays in the system.

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You cannot edit your account details or payment method.

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You cannot purchase a multi-seat subscription.

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Your TechSmith account remains active as usual.

If you delete your TechSmith account, this does not affect your account for multi-seat subscriptions in any way. See Delete a TechSmith Account.

If you would like to re-activate your account for multi-seat subscriptions, please contact Sales.

Sorry, changes to your account details are not saved in Organizational purchases > History. Also, we do not send any emails about these changes.

This help topic is for Assets for Camtasia, Assets for Snagit, Audiate, Knowmia Pro, and Video Review.

If you are looking for information about Camtasia, Knowmia Enterprise, Snagit, or our other products, please visit our help center.


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