Jing Warning Error Message

Problem

Jing is presenting one of the following error messages:
Jing Warning The API returned an error when calling "Screencast.User.Getinfo" this API is no longer supported.
API_returned_an_error.png

Jing Warning Jing's not really sure what happened. Please contact TechSmith Technical Support if this persists.
Not_Sure.png

Solution

This error is caused by the retirement of Jing, and the API used with Jing no longer working. If you are receiving either of these error messages you will no longer be able to use Jing.

We remain committed to offering a free solution because we are passionate about making it easy for anyone to capture and share knowledge visually. But, we feel that the best long-term approach to achieving our mission with a free offering is to build a new product from the ground up. The new recorder can be downloaded below. The recorded videos will be stored in Screencast (Free or Pro) or Knowmia. This new screen recorder has many advantages over Jing video including the following.

  • Modern MP4 video format
  • Webcam recording
  • Longer videos
  • Recording computer audio

Download TechSmith Capture

Check out some help materials below: