Camtasia Mac 2020 Crashes on Startup

Problem

Camtasia 2020 crashes when I attempt to open it.

Solution

First, make sure the latest updates for your version of Camtasia are installed. The latest update for each version can be found here. Please install the latest update, and restart the computer.

If the problem continues, try the steps below.

  1. Close Camtasia if it is open
  2. Open a Finder window
  3. Click on Go>Go to Folder...
  4. Copy and paste in the following: /users/shared/techsmith/camtasia/
  5. Delete the License folder you see
  6. Restart Camtasia and try to unlock Camtasia again

If that does not work, please contact support.