When clicking the icon in the menu bar Snagit 2019 is crashing.
This is a known issue that is fixed in Snagit 2019.1.11 and later. From the menu bar, select Snagit > Check for Updates to install the latest version.
For older versions as a workaround please use a hotkey to initiate a capture. The default hotkey is Control + Shift + C, however you can customize the hotkeys.
- Select the following to view the keyboard shortcuts available for customization:
- Snagit > Preferences > Keyboard tab.
The OneClick Capture Window can also be used as a workaround. To enable this Select Snagit Editor > Snagit > Preferences > General. In this window please select one of these options.
- OneClick Tab: Displays the quick capture options as a tab on the side of the screen. The quick capture options display when you hover the cursor over the blue bar.
- Capture Window & OneClick Tab: Displays the capture options in two locations: Capture Window and OneClick tab. OneClick displays the quick capture options as a tab on the side of the screen.
If you are running into any crashing issues with Snagit 2019 please submit a support ticket.