(Multi-Seat Subscriptions) No Subscriptions Page

Before we begin

On the subscription management portal at manage.techsmith.com, you can view and manage your multi-seat subscription for these products:

video review icon Video Review assets for snagit icon TechSmith Assets for Snagit
knowmia pro icon TechSmith Knowmia Pro assets for camtasia icon TechSmith Assets for Camtasia
audiate pro TechSmith Audiate    

If you do not have a multi-seat subscription, see (Multi-Seat Subscriptions) Purchase a Multi-Seat Subscription.

If you need a one-seat subscription, or are looking for a different product (Snagit, Camtasia, or other), you can visit our online store. Please note that licenses and subscriptions purchased in the online store cannot be managed on the subscription management portal.

After you sign in to manage.techsmith.com and go to Organizational purchases, the following message may appear: “Product subscriptions will appear here”.

message saying that product subscription will appear here; to get a subscription, please contact the Sales team at techsmith.com/contact.html

Possible reasons:

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You do not have a multi-seat subscription for Video Review, Assets for Snagit, Assets for Camtasia, Knowmia Pro, or Audiate yet.

To purchase a subscription, you need to contact our Sales team. See (Multi-Seat Subscriptions) Purchase a Multi-Seat Subscription.

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Your multi-seat subscription expired more than 30 days ago and cannot be renewed.

To purchase a new subscription, you need to contact our Sales team. See (Multi-Seat Subscriptions) Purchase a Multi-Seat Subscription.

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Your multi-seat subscription was transferred to a new owner. See (Multi-Seat Subscriptions) About Ownership Transfer.

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You purchased a license or one-seat subscription in our online store.

Currently, such licenses and subscriptions cannot be managed on the subscription management portal. Please visit myaccount.techsmith.com.

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You have access to a product, for example, because someone purchased a multi-seat subscription and assigned a product seat to you. The product appears at manage.techsmith.com in Available products.

However, you do not own the subscription, so you cannot view its details in Organizational purchases.

If you are not using the product, or if you have any trouble accessing it, please contact the person who assigned the product seat to you.

This help topic is for Assets for Camtasia, Assets for Snagit, Audiate, Knowmia Pro, and Video Review.

If you are looking for information about Camtasia, Knowmia Enterprise, Snagit, or our other products, please visit our help center.

 

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