(Multi-Seat Subscriptions) No Subscriptions Page

At manage.techsmith.com, you can view and manage your direct orders (multi-seat subscriptions purchased via the sales team) for these cloud products:

video review icon Video Review assets for snagit icon TechSmith Assets for Snagit
knowmia pro icon TechSmith Knowmia Pro assets for camtasia icon TechSmith Assets for Camtasia
audiate icon TechSmith Audiate logo_screencast.png Screencast Pro

After you sign in to manage.techsmith.com and go to Direct orders, the following message may appear: “Product subscriptions will appear here”.

in direct orders, on the subscription page, you can view a message saying that product subscription will appear here; to get a subscription, please contact the Sales team at techsmith.com/contact.html

Possible reasons:


Expired 30+ days ago

All of your multi-seat subscriptions expired more than 30 days ago and cannot be renewed.

To purchase a new subscription, contact our Sales team. See (Multi-Seat Subscriptions) Purchase My First Multi-Seat Subscription.


Has a new owner

You purchased a multi-seat subscription but then transferred it to a new owner. See (Multi-Seat Subscriptions) About Ownership Transfer.


Was purchased in the online store

You purchased a license, maintenance, or one-seat subscription in our online store. To manage them, go to Online store orders.


Is available for you to use, but not to manage

You have access to a product because someone purchased a subscription and assigned a product seat to you. You can view this product in Available products.

However, you did not purchase this product, so you cannot view the subscription details in Direct orders or Online store orders

If you are not using the product, or if you have any trouble accessing it, please contact the person who assigned the product seat to you. See (Multi-Seat Subscriptions) Assign and Revoke Seats.

This help topic is for Assets for Camtasia, Assets for Snagit, Audiate, Knowmia Pro, Screencast Pro, and Video Review.

If you are looking for information about Camtasia, Knowmia Enterprise, Snagit, or our other products, please visit our help center.


← back to top


Did you find what you were looking for? Provide feedback.