(Multi-Seat Subscriptions) Get Started with the Manage Portal

View and edit your TechSmith account details on the Dashboard.

View and manage your one-seat subscriptions and licenses in Online store orders.

View and manage your multi-seat subscriptions in Direct Orders. See the Direct Orders section in this article.

View and manage the Keys for the Snagit and Camtasia licenses that:

• You purchased in the online store (are saved automatically), or
• Received from the purchaser and saved manually.

See License and Software Keys.

Grant access to your subscription-based products for end users by assigning the product Seats (or by adding seat managers who can assign the seats). See (Multi-Seat Subscriptions) Assign and Revoke Seats.

In Available products, view the subscription-based products that you can use.

For example, you can use a product if you purchased it in the online store, or if someone else purchased a product subscription and assigned a seat to you.

If you applied for or were selected to participate in the TechSmith rewards program, you can use the My rewards page to earn points, and then use them to redeem TechSmith merchandise, experiences, and gear. Apply for the rewards program

If you have several multi-seat subscriptions, by default, the most recent subscription is displayed. Use this menu to view your other subscriptions.

If you would like to purchase another subscription, please contact Sales.

To transfer this subscription to a different owner, use the Manage ownership option.

You can view the products added to your multi-seat subscription.

Total seats shows the number of your team members who can use the product within this subscription. You can assign the Available seats to your team members, so that they can start using the product.

Rate plan shows product pricing. In this example, “volume” means that the price per seat depends on the number of seats. A “per unit” rate plan means that the price per seat is always the same (that is, the number of seats does not affect the price per seat).

Price per seat shows the full monthly or yearly price for this seat. If this is the first product in your multi-seat subscription, this is the exact purchase price for the seats. If you subscribed for the product after the start of your billing period, the full price per seat was automatically reduced.

Use the product menu () to edit the product (that is, purchase more seats), manage seat assignments, or to cancel auto-renewal for a product.

If you would like to return one or more product seats, please contact Sales.

You can add more products to your multi-seat subscription. Our example is a yearly subscription, so you can add more products till the end of the year.

Use the Account information section to view and edit your account for multi-seat subscriptions, including billing address and shipping address.

If you would like to change your primary email or edit other TechSmith account details, go to Dashboard.

In the Payment method section, you can view your current primary payment method for multi-seat subscriptions. To use a different payment method for your next multi-seat purchase, set it as primary.

You are recommended to use the same payment method type (credit card or purchase order) within one subscription.

These labels show the subscription billing period and the payment method that was used to purchase the multi-seat subscription.

The Renewal section shows the date when the products in your multi-seat subscription may expire and explains how to renew the subscription.

Use the Direct orders submenu to access the options for managing your multi-seat subscriptions.

• Subscriptions page shows your subscription details outlined in this table (products, account, payment method, and renewal information).
• History page helps you track how your multi-seat subscriptions changed over time.
• Payments page shows a history of payments and refunds for all multi-seat subscriptions.
• Invoices page helps you track your multi-seat orders and payments.
  PDF versions of these invoices are sent to your email, and you can resend them to yourself or someone else at any time.