(Multi-Seat Subscriptions) Get Started with Subscription Management Portal

Before we begin

On the subscription management portal at manage.techsmith.com, you can view and manage your multi-seat subscription for these products:

video review icon Video Review assets for snagit icon TechSmith Assets for Snagit
knowmia pro icon TechSmith Knowmia Pro assets for camtasia icon TechSmith Assets for Camtasia
audiate icon TechSmith Audiate    

If you do not have a multi-seat subscription, see (Multi-Seat Subscriptions) Purchase a Multi-Seat Subscription.

If you need a one-seat subscription, or are looking for a different product (Snagit, Camtasia, or other), you can visit our online store. Please note that licenses and subscriptions purchased in the online store cannot be managed on the subscription management portal.

After you contact Sales to purchase your first multi-seat subscription, you can view and manage it on the subscription management portal. For this, visit manage.techsmith.com and sign in to your TechSmith account. If this is your first sign-in, you will need to set a password.

dashboard icon

View and edit your TechSmith account details on the Dashboard.

on the dashboard, you can view and edit your TechSmith account details

For more account management options, visit myaccount.techsmith.com.

organizational purchases icon

View and manage your multi-seat subscriptions in Organizational purchases. See the Organizational Purchases section in this article.

available products icon

View the subscription-based products that you can use in Available products.

For example, you can use a product if you purchased it in the online store, or if someone else purchased a multi-seat product subscription and assigned a seat to you.

on the available products page, you can view the TechSmith products that you can use

To view more products that you can use, visit myaccount.techsmith.com.

Organizational Purchases

On the Dashboard, you can view a summary of your active multi-seat subscriptions and latest transactions.

on the dashboard, you can view a summary of your organizational purchases (that is, multi-seat subscriptions)

To view more details, visit the Organizational purchases page.

self-service portal with different areas marked with numbers from 1 to 9

number 1

If you have several multi-seat subscriptions, by default, the most recent subscription is displayed. Use this menu to view your other subscriptions.

when you click the subscription selector, you can view multiple subscriptions that you own under this account

If you would like to purchase another subscription, please contact Sales.

number 2

To transfer this subscription to a different owner, use the Manage ownership option.

when you click the manage ownership button, you can view the manage owneraship pop-up window

number 3

You can view the products added to your subscription.

Total seats shows the number of your team members who can use the product within this subscription. You can assign the Available seats to your team members, so that they can start using the product.

Rate plan shows product pricing. In this example, “volume” means that the price per seat depends on the number of seats. A “per unit” rate plan means that the price per seat is always the same (that is, the number of seats does not affect the price per seat).

Price per seat shows the full monthly or yearly price for this seat. If this is the first product in your multi-seat subscription, this is the exact purchase price for the seats. If you subscribed for the product after the start of your billing period, the full price per seat was automatically reduced.

Use the product menu (product menu icon) to edit the product (that is, purchase more seats), manage seat assignments, or to cancel auto-renewal for a product.

product card where you can view product name, number of seats, rate plan, and button with three vertical dots that shows the product options

If you would like to return one or more product seats, please contact Sales.

number 4

You can add more products to your subscription. Our example is a yearly subscription, so you can add more products till the end of the year.

list of products that can be added to the current subscription

number 5

Use the Account details section to view and edit your account for organizational purchases, including billing address and shipping address.

If you would like to change your primary email or edit other TechSmith account details, please visit myaccount.techsmith.com.

account information, billing address, and shipping address

number 6

In the Payment method section, you can view your current primary payment method for multi-seat subscriptions. To use a different payment method for your next multi-seat purchase, set it as primary.

payment method section with credit cards and the option to set purchase order as the primary payment method

You are recommended to use the same payment method type within one subscription:

  • If your initial subscription payment was made using a purchase order, keep PO as your primary payment method for this subscription.
  • If your initial subscription payment was made using a credit card, keep this or another credit card as your primary payment method for this subscription.

number 7

These labels show the subscription billing period and the payment method that was used to purchase the subscription.

labels that show if the subscriptoin is yearly or monthly, and if it was created with a credit card or purchase order

number 8

The Renewal section shows the date when the products in your subscription will expire and explains how to renew the subscription.

renewal section with information if the subscription will be renewed automatically or can be renewed manually

number 9

Use the Organizational purchases submenu to access the options for managing your subscription

submenu of the organizational purchases page on the self-service portal

  • Subscriptions page shows your subscription details outlined in this table (products, account, payment method, and renewal information).
  • Seats page provides the possibility to assign the purchased seats to end users and add seat managers.
  • History page helps you track how your multi-seat subscriptions changed over time.
  • Payments page shows a history of payments and refunds for all multi-seat subscriptions.
  • Invoices page helps you track your multi-seat orders and payments.
    PDF versions of these invoices are sent to your email, and you can resend them to yourself or someone else at any time.

If you are tax-exempt, our team needs to check your certificate before each new purchase. So, if you would like to purchase additional products or seats, or to renew your subscription, contact Sales.

hint saying that as a tax-exempt customer, you cannot purchase products or seats and renew the subscription by yourself; please contact the Sales team at techsmith.com/contact.html

If you as a purchaser will be managing this subscription yourself, your first step is to assign product seats to end users. See (Multi-Seat Subscriptions) Assign and Revoke Seats.

Or, you can choose someone else to assign seats or manage the subscription. See (Multi-Seat Subscriptions) Add or Remove a Seat Manager and (Multi-Seat Subscriptions) About Ownership Transfer.

Frequently Asked Questions

If you visit manage.techsmith.com > Organizational purchases, and the “Product subscriptions will appear here” message appears, this means that you do not have an active multi-seat subscription.

message saying that product subscription will appear here; to get a subscription, please contact the Sales team at techsmith.com/contact.html

See (Multi-Seat Subscriptions) No Subscriptions Page.

You may have an unpaid invoice if:

  • You made a purchase with a purchase order but have not made the payment yet.
  • Your subscription was auto-renewed but the credit card payment failed.

If you have an unpaid invoice, you can view the corresponding hint. To view details about an unpaid invoice, click View invoices.

on the subscription page, you can view a hint saying that you have one or more unpaid invoices, and please make sure to pay the invoices until due date

Make sure to pay the invoice by its Due date. Otherwise, your account may be blocked and product access removed. See (Multi-Seat Subscriptions) View and Pay My Invoices.

invoices page that shows a list of invoices and their due dates

If your multi-seat subscription was created under an incorrect account, or if access to your account was lost, it may be canceled. See (Multi-Seat Subscriptions) View, Edit, Delete an Account > Why is my account canceled section.

hint saying that sorry, your account is canceled, and for more information, contact the Sales team at techsmith.com/contact.html

If product or rate plan settings are incorrect in our backstage system, you can view the corresponding hint.

hint saying that product or rate plan contains unsupported settings, and for more information, contact the Sales team at techsmith.com/contact.html

This hint is also visible to our Sales team, and when they fix the issue with unsupported settings, the hint will disappear. Until then, your subscription is view-only.

If you need to make an urgent update or cancelation, please contact Sales.

This help topic is for Assets for Camtasia, Assets for Snagit, Audiate, Knowmia Pro, and Video Review.

If you are looking for information about Camtasia, Knowmia Enterprise, Snagit, or our other products, please visit our help center.

 

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