(Multi-Seat Subscriptions) What's New

Welcome to an overview of what’s new at manage.techsmith.com – a new, central place for managing your TechSmith account and purchases. For a quick tour of the portal, see this support article.

This article is dedicated to all things new on the portal.

Newest release

In this release:

🔑 Software keys – save, find, and remove

🎁 TechSmith rewards program

🚷 Additional logic for handling deleted accounts


🔑 Software keys – save, find, and remove

At manage.techsmith.com > Keys, you can now do the following:

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Save a software key to avoid losing it and get notified about available upgrades.

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Find a lost software key that is associated with your primary or recovery email emails, as well as any other of your email addresses.

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For security reasons, the key lookup results for each email address will be sent only to that email address.

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Remove a software key that you do not intend to use anymore.

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🎁 TechSmith rewards program

TechSmith rewards program offers new ways to engage with TechSmith through challenges and activities.

If you applied for or were selected to participate in the program, you can view the My rewards banner at manage.techsmith.com.

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Once you Join the rewards program, you can view the summary of your points – use them to redeem TechSmith merchandise, experiences, and gear.

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My rewards page not visible? Apply for the rewards program

🚷 Additional logic for handling deleted accounts

Additional logic has been introduced for cases when you use a person’s email address to assign a seat, add a seat manager, or choose a new subscription owner, but then the TSC account of this person is deleted.

It is no longer possible to retrieve their email address, so instead, you can view the Deleted user label and additional information:

  • Seats: a person’s TSC account is deleted after you assign a product seat to them.
    Since the person can no longer use the product, you are recommended to revoke the seat, and then assign it to someone else.
    what_s_new_72.png
  • Seats: a person’s TSC account is deleted after you add them as a seat manager for a subscription.
    There is no limit on the number of seat managers, so it is up to you whether to remove the deleted user from the list of seat managers.
    what_s_new_71.png
  • Direct orders: a person’s TSC account is deleted after you invite them to become a new subscription owner. Since the person can no longer accept the invitation, you are recommended to cancel the invitation, and then use a different email address.
    what_s_new_64.png

Previous releases

In this release:

📧 Notification about primary email update to the old email

🔑 Clearing key activations

💭 Maintenance cancelation survey

🚫 Account deletion


📧 Notification about primary email update to the old email

Previously, when you initiated the primary email change, you received only a confirmation email to the new primary email address. Now, for security reasons, we also send a notification to the old primary email address.

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🔑 Clearing key activations

At manage.techsmith.com > Keys, the option to Deactivate key was renamed to Clear activations.

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Use this option if you need to reinstall Snagit or Camtasia, and then activate the new install using this key. See How to Reset Activations for Snagit/Camtasia?

💭 Maintenance cancelation survey

If you choose to cancel your Snagit or Camtasia maintenance agreement at manage.techsmith.com, we’d appreciate your feedback on why you are canceling. The survey should take less than 3 minutes to fill out.

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🚫 Account deletion

If you choose to delete your TechSmith account, you can now do it at manage.techsmith.com. The deletion process is split into three steps.

  1. On the Account validation step, the system checks if you have any:
    • Active subscriptions
    • Unpaid invoices
    • Unprocessed refunds
    what_s_new_58.png
    If you have any of the above, you will be prompted to contact our team. Otherwise, you can proceed to the next step.
  2. On the Deletion details step, you can view the information associated with your account that will be removed from the TechSmith systems.
  3. If you choose to proceed, on the Confirmation step, you will be asked to check your primary email inbox and confirm the account deletion.

Please note that account deletion cannot be undone, and once the information associated with your account is removed, it cannot be recovered.

In this release:

Maintenances: view

In Dashboard > Online store orders, you can now view the Snagit and Camtasia licenses that you purchased in the online store with auto-billing on.

on the dashboard, in online store orders, you can now view the Snagit and Camtasia licenses that you purchased in the online store with auto-billing on

In Online store orders > Subscriptions, they are visible in the Maintenances section.

You can view the product details, number of users, maintenance ID, as well as the maintenance renewal date and cost (the license cost is visible only in History).

on the online store orders page, your Snagit and Camtasia licenses are visible in the maintenances section

Please note that:

  • During the 1st year after the purchase, in the product card, you can view the product icon and name.
  • However, 1 year after the purchase, your license is renewed according to your maintenance agreement, so instead of the product icon and name, you can view the maintenance icon (maintenance icon) and name.

on the online store orders page, during the 1st year, in the Snagit/Camtasia product card, you can view the product icon and name; after the 1st year, you can view the maintenance icon and name

The maintenances section is hidden if you:

  • Have not purchased any Snagit or Camtasia licenses with maintenances.
  • Have purchased a license with auto-billing off.
    in the online store, during checkout, you can choose whether to enable auto-billing. If you choose to deactivate auto-billing, your maintenance will expire in one year. also, your license will not be visible at manage.techsmith.com on the online store orders page

Maintenances: manage

In Online store orders > Subscriptions, you can manage your maintenances in the same way as your product subscriptions:

  • Turn off renewal, and then turn it back on until the billing period end.
    on the online store orders page, you can turn off renewal for your maintenance. you will continue to receive the maintenance benefits until the billing period end. after this, your license will still work, but without access to maintenance benefits. if you change your mind, you can turn maintenance renewal back on
  • View a notification if the renewal payment fails, and deactivate a maintenance with a failed payment.
    if your maintenance renewal payment fails, you will see a prompt to update your payment method. if you choose to not renew your maintenance and want to prevent the future attempts to withdraw the renewal payment, you can deactivate the maintenance
  • View maintenances that expired or were deactivated.
    at the bottom of the online store orders page, you can view a section with your maintenances that expired or were deactivated

Maintenances: history

In Online store orders > History, you can view the history of your license- and maintenance-related events.

in online store orders, on the history page, you can view your maintenance-related events

Action Event(s) shown in History Event details

New license was purchased

Order completed

This event appears even if the license was purchased with auto-billing off and is therefore not visible in Online store orders > Subscriptions.

  • Order number & date
  • Product name
  • Number of users
  • Price per user & order total
  • Payment method
  • Link to invoice
  • Coupon details, if any

Maintenance was renewed

Order completed,
Subscription updated

  • Same as listed above

An order to renew maintenance did not go through

Order failed

  • Product name
  • Number of users
  • Price per user & order total
  • Reason why the order failed

Maintenance renewal was turned on

Product renewal on,
Subscription updated

  • Product name
  • Number of users
  • Price per user

Maintenance renewal was turned off

Product renewal off

  • Product name

Maintenance with failed payment was deactivated

Product deactivated

  • Product name

Active maintenance was deactivated and refund was processed by the sales team

Product deactivated,
Order refunded

  • Order number & date
  • Product name
  • Payment method
  • Order total & refund amount
  • Refund reason

Keys

On the Keys page, you can view:

  • Keys for all Snagit and Camtasia licenses that you purchased in the online store, and
  • Keys that were shared with you by the purchaser and saved by you at myaccount.techsmith.com.

on the keys page, you can view and manage your license keys in the same was as at myaccount.techsmith.com, with one major exception: you cannot save new keys at manage.techsmith.com

For the most part, the features related to keys at manage.techsmith.com are similar to those at myaccount.techsmith.com, for example, you can download a product, deactivate a key, and view a hint when a new product version is available.

However, there are a few differences:

  • If you purchased a license within 30 days prior to a major release, at manage.techsmith.com, you can view a hint explaining that the same key can be used for both the current and the future product versions.
  • Also, you cannot save new keys at manage.techsmith.com. However, when you save a key at myaccount.techsmith.com, you can view it at manage.techsmith.com.

Other improvements

  • If you have unpaid invoices for any of your Direct orders, you can now jump to the corresponding page directly from the Dashboard.
    on the dashboard, in direct orders, you have a link to view invoices that you can use to jump quickly to the unpaid invoices page
  • Previously, the Online store orders and Available products pages had a footer saying that sorry, we cannot show if you have access to Snagit and Camtasia. This footer has now been removed.
    the online store orders and available products pages now don’t have a footer saying that sorry, we cannot show if you have access to Snagit and Camtasia

In this release:

History of online store orders

You can now view the history of the subscriptions that you purchased in the online store.

The 3 latest order events are shown on the Dashboard.

on the online store orders dashboard, you can now view your three latest transactions

Clicking View more takes you to the dedicated History page with all events that:

  • Are related to subscriptions that you purchased in the online store, and
  • Occurred on March 29, 2022 or later.

on the online store orders page, on the history tab, you can view the events related to all your subscriptions that you purchased in the online store on March 29, 2022 or later

This table lists all events that you can view in Online store orders > History.

Action related to online store orders Event(s) shown in History

You purchased a new product subscription in our online store. Or, your subscription was renewed

Order completed

You turned subscription auto-renewal on/off

Product renewal on/off

You returned a subscription, and a refund was processed

Product deactivated, Order refunded

An order to purchase or renew the subscription did not go through

Order failed

Info about content deletion policy for direct orders

In Direct orders, you can now view a hint about the content deletion policy for Knowmia Pro when you turn off renewal or remove an expired subscription.

Example

upon completion of a free 30-day trial of Knowmia Pro, or upon cancellation of an account with the return window (14 days for monthly or 30 days for annual), the following will happen: The user will no longer be able to access their media library or upload/create new content. The user is alerted that their content will be permanently deleted in 60 days if no action is taken. If the user reactivates their account before 60 days have passed, they can restore their content upon account reactivation. If a user cancels their Knowmia subscription after the return window: The user will still have full access to the service through the end of their billing period. At the end of their billing period, the user will no longer be able to access their media library or upload/create new content. The user is alerted that their content will be permanently deleted in 60 days if no action is taken. If the user reactivates their account before 60 days have passed, they can restore their content upon account reactivation

Quick link to email subscriptions

From the Dashboard, you can now follow a quick link to manage your preferences for receiving newsletters and promotions sent to your primary email address.

on the dashboard, under your TechSmith account details, you can view the panel with a link to manage your email subscriptions

In this release:

New names of order pages

To clearly differentiate between different types of orders, we renamed these pages.

at manage.techsmith.com, from the top menu, you can jump to your direct orders or online store orders

Old page name New page name Description

Organizational purchases

Direct orders

If you purchased any multi-seat subscriptions by contacting our sales team, use this page to view and manage these subscriptions.

Personal purchases

Online store orders

If you purchased any product subscriptions in the online store, you can view and manage them on this page.

However, this page is work in progress, so for now, we recommend using myaccount.techsmith.com to manage your online store purchases (product subscriptions, as well as your licenses and maintenance agreements, if any).

Seat assignments for subscriptions purchased in the online store

Previously, the Seats page:

  • Was located under Direct orders (previously known as Organizational purchases), and
  • Could be used to manage seat assignments for multi-seat subscriptions.

Now, the Seats page:

  • Is located on the main menu, and
  • Can be used to manage seat assignments for all of your subscriptions (multi-seat subscriptions purchased via the sales team and single-seat subscriptions purchased in the online store).

at manage.techsmith.com, on the seats page, you can select any of your product subscriptions, and then assign or revoke the product seats

Use this page to assign and revoke the purchased seats by yourself, or to add seat managers who can help you assign and revoke seats.

Also, from the product card, you can now jump directly to the seat management page for that product.

at manage.techsmith.com, on the online store orders page, your product subscriptions appear. if you want to assign or revoke product seats, from the product menu, select manage seats

Deactivating an overdue subscription purchased in the online store

Your subscription purchased in the online store is overdue if:

  • The first subscription payment fails, and then
  • Further attempts to withdraw the payment fail as well.

If you change your mind about using the product, you may want further payment attempts to stop and the product to be removed from your subscriptions. For this, you can Deactivate an overdue subscription.

at manage.techsmith.com, on the online store orders page, your product subscriptions appear. if your payment on a product is overdue, you can remove this product subscription. For this, from the product menu, select deactivate

The subscription is then moved to Inactive subscriptions.

at manage.techsmith.com, on the online store orders page, your product subscriptions appear. at the bottom of the page, you can view the inactive subscriptions sections. This section shows your product subscriptions that expired or were deactivated

Fixing a mismatch between email addresses

When you make your first purchase in the online store, the email address that you provide is used to:

  • Create your TechSmith account (primary email), and
  • Create an account for managing your online store purchases.

If after this, you change your primary email at manage.techsmith.com, your email for online store orders is updated automatically.

However, if you use myaccount.techsmith.com to change your primary email, then your email for online store orders is not updated automatically. At manage.techsmith.com > Dashboard, you can view a prompt to update your email for online store orders.

Your TechSmith primary email and email for online store orders must be the same. If these emails are different, you see a prompt to update your email for online store orders. Once you click it, your email for online store orders is updated automatically and becomes the same as your TechSmith primary email

After you select Update email for online store orders, the system your email for online store orders to match your new primary email.

In this release:

Online store purchases a.k.a. personal purchases

You can now use manage.techsmith.com > Personal purchases to manage your subscriptions purchased in the online store.

NOTE The Personal purchases page is work in progress—you are recommended to visit myaccount.techsmith.com to view and manage your online store purchases.

# Description

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Account: View and edit account details, follow a quick link to FastSpring to edit the payment method.

at manage.techsmith.com, in personal purchases, you can manage your account for online store purchases

If you update your primary email, the system automatically updates your FastSpring email.

your primary email and email for personal purchases must be the same

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Subscriptions: View active subscriptions purchased by you in the online store.

at manage.techsmith.com, in personal purchases, you can view the subscriptions that you purchased in the online store

For each product, you can:

  • View the number of purchased seats and price per seat.
  • Turn renewal on/off.

In this example:

  • TechSmith Assets for Snagit: Renewal is turned off, so the product will expire on Nov 5, 2022. You can turn on renewal at any time before the expiration date.
    in personal purchases, you can turn on renewal for a product. A dialog appears, notifying you that the product will be renewed automatically at the start of each new billing period, and that if you change your mind, you can turn off renewal later
  • TechSmith Assets for Camtasia: Your payment did not go through, and you can view a prompt to update your payment method for online store purchases.
  • Knowmia Pro: Your payment did not go through, and a maximum limit of failed payment attempts was reached. You can view a prompt that the product will become inactive.
  • Screencast Pro: Renewal is turned on, so the product will be renewed automatically at the start of the new billing month, which is Dec 5, 2021. You can turn off renewal at any time before the renewal date.
    in personal purchases, you can turn off renewal for a product. A dialog appears, notifying you that the product will be deactivated at the end of the current billing period, and that if you change your mind, you can turn on renewal later

Currently, manage.techsmith.com does not provide information about your Snagit and Camtasia licenses—please visit myaccount.techsmith.com to view your licenses, save keys, and so on.

Dashboard: personal purchases

On the dashboard, you can view the summary of your personal purchases:

  • Active subscriptions: All subscriptions that were purchased by you in the online store and have not expired yet.
  • Latest transactions: 3 most recent payments related to online store purchases.
  • Key account updates, for example, if you have multiple accounts for online store purchases.

at manage.techsmith.com, on the dashboard, you can view a summary of your personal purchases, if any

The following messages appear

  • If you never made any purchases in the online store, and as result, do not have an account.
  • If you have an account but no active subscriptions (for example, because they expired).

at manage.techsmith.com, on the dashboard, you can view the hints saying that you don’t have an account for personal purchases or no active subscriptions

Dashboard: updating primary email

You can now use manage.techsmith.com > Dashboard to update your primary email. If you also have an account for online store purchases, the corresponding hint appears.

when you edit your primary email, on the dashboard, a hint appears, saying that your primary email and email for personal purchases must be the same. After you confirm your new primary email, we'll automatically update your email for personal purchases

Next, you need to open your inbox and confirm your new primary email. After this:

  • The old primary email is removed from the system.
  • Your email for online store purchases is automatically updated to match your new primary email.

at your new primary email address, you receive an email notification, asking you to confirm that is is your new primary email

Currently, myaccount.techsmith.com remains the main place for your to manage your TechSmith account, save software keys, and more.

the my account > overview page at techsmith.com remains the main place for you to view and edit your TechSmith account

In this release:

Multi-seat subscriptions a.k.a. organizational purchases

Previously, self-service portal was dedicated to multi-seat subscriptions only.

In this release, we’re introducing two new features – Dashboard and Available products, so now you may find your multi-seat subscriptions on the Organizational purchases page.

header of the self-service portal

On the Organizational purchases page, you can manage your multi-seat subscriptions as usual. Please note we renamed a few pages (Subscription historyHistory, and more).

One more thing that changed, you can now view your primary email on the Dashboard instead of the Organizational purchases page.

account information section on the organizational purchases page

Dashboard: TechSmith account

The TechSmith account features that you can access in My Account > Overview (myaccount.techsmith.com) are now available on the self-service portal > Dashboard.

the my account > overview page at techsmith.com remains the main place for you to view and edit your TechSmith account

on the dashboard, you can view and edit your TechSmith account details

The only major difference is that currently, on the dashboard, primary email is view-only. To edit your primary email, please visit myaccount.techsmith.com.

Currently, myaccount.techsmith.com remains the main place for managing your TechSmith account, save software keys, and more. We’ll be gradually moving this functionality to the self-service portal.

Dashboard: organizational purchases

On the dashboard, you can view the summary of your multi-seat subscriptions (a.k.a. organizational purchases):

  • Active subscriptions. All multi-seat subscriptions that have not expired yet, or expired less than 30 days ago (and are therefore still renewable).
    By clicking a subscription, you can jump to a dedicated subscription page.
  • Latest transactions. You can view your 3 most recent payments and refunds. Click “View more” to view all payments and refunds for all of your organizational purchases.
  • Key account updates, for example, if you have an unpaid invoice, or if your account is blocked or canceled.

on the dashboard, you can view the summary of your organizational purchases (that is, your multi-seat subscriptions)

Available products

On the self-service portal > Available products page, you can now view which subscription-based products you can access and use.

For example:

  • You purchased 1 Knowmia Pro seat in the online store, so the seat was assigned to you automatically.
  • You purchased 3 Assets for Snagit seats through the sales team and assigned one of these seats to yourself.
  • Someone purchased 4 Assets for Camtasia seats and assigned one of these seats to you.

on the available products page, you can view the TechSmith products that you can use

Currently, on the self-service portal, we can show if you have access only to the following subscription-based products:

video review icon Video Review assets for snagit icon TechSmith Assets for Snagit
knowmia pro icon TechSmith Knowmia Pro assets for camtasia icon TechSmith Assets for Camtasia
audiate icon TechSmith Audiate    

If you do not have access to any of these products, the following message appears.

if you have no access to any of the TechSmith subscription-based products, on the available products page, you can view the corresponding message

In the future, the self-service portal will also show if you have access to these products:

screencast icon TechSmith Screencast snagit icon TechSmith Snagit
coach's eye icon TechSmith Coach's Eye camtasia icon TechSmith Camtasia

Notification about a new version

The system regularly checks if a new version of the self-service portal is available. Once a new version is detected, the following dialog appears.

when a new version of the self-service portal is available, you can view a dialog explaining that you can get the new version now or do it later

The Get now button has a countdown that indicates how many seconds remain until the portal is automatically updated to the new version and reloaded. You can click Get now to update immediately.

If you’re in the process of placing an order or completing another action on the portal, click Maybe later. The dialog is closed, and the portal is not updated. The system continues to check if a new version is available, and once the next new version is available, the dialog appears again.

In this release:

Possibility to assign seats using a link

Previously, as a subscription owner or seat manager, you could assign a product seat only by providing the user's email. Now, you can also assign seats using a link.

In our example, two Audiate seats are available and ready to be assigned. By clicking “Get access link”, you get a link that you can copy and share with anyone. The link remains valid for 30 days.

an option to get access link opens a pop-up with the generated link

If you click "Get access link" again, a new link is generated. Both links — old and new — remain valid and can be used to "claim" a seat for 30 days.

After a person clicks the link, they need to sign in to their TechSmich account or create one. After this, the seat is assigned automatically, and you can view who “claimed” the seats.

seats page with emails of the persons who claimed a product seat

If there are no available seats left, or if the link is incorrect or expired, the following page opens.

page with message saying that this link isn't working because this link is incorrect or expired, and with any questions, to contact the person who shared the link with you

Updated “Manage ownership” dialog

In the “Manage ownership” dialog, you can now view the key information about ownership transfer and the possibility to assign a seat manager.

clicking the manage ownership button shows a pop-up with information that the person cannot accept the invitaton if they already purchased any of the products in your subscription; also, your invoices, transactions, and subscription history will not be visible to the new owner; finally, as an alternative to ownership transfer, you can assign additional seat managers

In this release:

Possibility to assign a seat manager

As a subscription owner, you can now assign seat managers for a subscription. This way, you can remain in charge of the subscription (purchases, cancelations, and other options) but at the same time, share the responsibility for seat management with one or more team members.

on the seats page, you can click the seat managers button, and it opens a pop-up window where you can enter an email address

When a seat manager is assigned, they receive an email notification.

email that says hello, this is the email address of the person who assigned you as an additional seat manager for their subscription, and this is the subscription ID; the email has the manage seats button that opens the subscription management portal on the seats page

Seat manager can assign and revoke seats for all products within the subscription.

on the seats page, you can view a subscription selector that shows which subscriptions you own, and for which subscriptions you are a seat manager

As a subscription owner, you can remove seat managers at any time. Also, a seat manager can resign by themselves.

if you are a seat manager, on the seats page, you can view the resign from seat management button

No possibility to transfer a subscription in case of unpaid invoice

Previously, you could transfer a subscription to a new owner despite unpaid invoices. However, invoices stayed with (and needed to be paid by) you as the previous owner, even though the subscription already had a new owner.

To avoid any confusion in such cases, we now prevent subscription transfer in case of unpaid invoices, even if these invoices relate to another subscription than the one being transferred.

when you click the manage ownership button, you can view a pop-up window saying that you cannot transfer any of your subscriptions because there is an unpaid invoice linked to your account, and it needs to be paid first

To sum up, let's say you purchased three subscriptions with PO. You have an unpaid invoice related to subscription #1, while subscriptions #2 and3 are paid. Until that invoice is paid, you cannot initiate transfer for any of the three subscriptions.

In this release:

Filtering and sorting for subscription history, payments, and refunds

“Subscription history” and “Payments and refunds” pages show events and transactions across all subscriptions created under your account.

With time, as the number of events and transactions grows, it may be hard to locate a specific entry. This is where filtering and sorting come in.

Filtering

In “Subscription history”, you can filter by any event that took place in any of your subscriptions. For example, if you never chose to return a product, “Product canceled” is inactive and cannot be used as a filter.

You can use a combination of filters. In this example, subscription history is filtered to show the following entries:

  1. Auto-renewal status was updated
  2. and subscription No. is A-S00190180 or A-S00190181
  3. and the time range is April 01–29, 2021

subscription history page that shows the filtered events

In “Payments and refunds”, you can filter by the transaction type (payment or refund), its status, and other details.

payments and refunds page that shows the filtered payments

Sorting

By default, all subscription history events, payments, and refunds are sorted by date to show the most recent ones on top. You can change the sorting order by clicking the “Date” column.

Possibility to download an invoice

After each purchase, an order confirmation email and PDF copy of the invoice are sent to your billing email address.

Because an email can easily get lost in the inbox, we added the “Download” option on the invoice page, so that you can save the PDF copy of the invoice to your device at any time.

on the invoice page, you can view the download button

In this release:

Subscriptions counter and inactive subscriptions

If you have two or more subscriptions under the same account (primary email), you can switch between them using the subscription selector.

Previously, you could only view your active subscriptions:

  • Subscriptions with expiration date in the future.
  • Subscriptions that expired less than 30 days ago and are therefore still renewable.

Now, you can also view a list of your inactive subscriptions:

  • Subscriptions that expired 31+ days ago.
  • Canceled subscriptions.

on the subscriptions page, you can view the subscription selector; after you click it, you can view a list of your active and inactive subscriptions

There is no possibility to view an inactive subscription. However, you can find the related events and transactions on the "Subscription history", "Payments and Refunds", or "Invoices" page.

Coming soon, you will have the option to filter and sort the events on the "Subscription history" and "Payments and refunds" pages. So, it should be easier to find the events related to a particular active or inactive subscription.

Canceled accounts

If your subscription was created under an incorrect account (for example, a typo was made in the primary email), or if you lost access to your primary email account, our Sales team cancels the subscription, and then creates it under a new account.

As for the incorrect account, it is canceled to mark it as inactive, and a corresponding hint appears on the self-service portal.

hint saying that sorry, your account is canceled, and for more information, contact the Sales team at techsmith.com/contact.html

You can view your account details and a history of subscription events and transactions. However, while your account is canceled, you cannot edit it or make a purchase. If you would like to re-activate your account, please contact Sales.

In this release:

Ownership transfer events in subscription history

You can now track the history of transferring your subscription to a new owner, or when you are selected as a new owner of someone else's subscription.

screenshot showing an example of the subscription transfer declined event on the subscription history page

Event Description Event visible to

Ownership transfer initiated

Current owner selected a person who should become the new owner.

Current owner

Ownership transfer canceled

Current owner revoked the ownership transfer invitation.

Current owner

Ownership transfer accepted

Person selected as the new owner accepted the invitation and became the new owner.

Current owner, new owner

Ownership transfer declined

Person selected as the new owner declined the invitation, so the subscription remains with the current owner.

Current owner, person selected as the new owner

New payment and refund statuses

The "Payments and refunds" page was enhanced to show payments and refunds in the following new statuses:

diagram showing that you can now view canceled payments, as well as canceled or failed refunds

If a payment was made unintentionally or needs to be undone for some other reason, our team cancels the credit card/check/ACH payment, and you can now view the payment details on the "Payments and refunds" page.

Example of a canceled credit card payment

credit card payment that has the canceled status

Also, if a credit card refund fails, or if a check/ACH refund is canceled by our team for any reason, you can now view the refund details on the "Payments and refunds" page.

Example of a failed credit card refund

credit card refund that has the error status

In this release:

Multiple subscriptions per account

Previously, the manage.techsmith.com portal had a limitation of one subscription per account. So, if you had several multi-seat subscriptions, you needed several accounts.

Now, you can keep all your subscriptions under one account and switch between them on the Subscriptions page.

on the subscriptions page, you can view the subscription selector that shows a list of the subscriptions you own

To purchase a multi-seat subscription, please contact Sales.

For technical reasons, you cannot add the same product to several subscriptions.

For example, if you already purchased Audiate on a monthly basis, you cannot purchase it once more on a monthly or yearly basis under the same account. Instead, purchase two Audiate subscriptions under different accounts.

diagram illustrating the impossibility to add the same product to several subscriptions

Possibility to send an invoice

When you make a purchase at manage.techsmith.com, you receive an order confirmation email and PDF copy of the invoice at your billing email address.

Because an email can easily get lost in the inbox, we added the Send by email option on the invoice page, so that you resend the PDF copy of the invoice to any email address at any time.

on the invoice page, you can view the send by email button that opens a dialog where you can enter the email addresses

Other minor changes

We updated wording in the Renewal section and hint about an unpaid invoice to make them more informative.


 

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