Before we begin
On the subscription management portal at manage.techsmith.com, you can view and manage your multi-seat subscription for these products:
|Video Review||Assets for Snagit|
|Knowmia Pro||Assets for Camtasia|
If you do not have a multi-seat subscription, see Purchase a Multi-Seat Subscription.
If you need a one-seat subscription, or are looking for a different product (Snagit, Camtasia, or other), you can visit our online store. Please note that licenses and subscriptions purchased in the online store cannot be managed on the subscription management portal.
Credit card error may occur when you make a purchase:
- Sales team creates your multi-seat subscription.
- You or the Sales team purchase additional products or seats.
- You or the Sales team renew the subscription early or after it expires.
If your credit card payment fails, the order is not created. You can view an error message with details about why the payment failed (ex. incorrect credit card details or insufficient funds).
Please contact the card-issuing bank to resolve the issue. Or, add a new primary credit card.
Then try and place the order again. If the payment error persists, please contact our Customer Service team.
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