Multi-Seat Subscriptions: Auto-Renewal

Before we begin

On the subscription management portal at manage.techsmith.com, you can view and manage your multi-seat subscription for these products:

video_review_new.png Video Review assets_for_snagit_new.png Assets for Snagit
knowmia_new.png Knowmia Pro assets_for_camtasia_new.png Assets for Camtasia
audiate.png Audiate    

If you do not have a multi-seat subscription, see Purchase a Multi-Seat Subscription.

If you need a one-seat subscription, or are looking for a different product (Snagit, Camtasia, or other), you can visit our online store. Please note that licenses and subscriptions purchased in the online store cannot be managed on the subscription management portal.

Turn On/Off Auto-Renewal

If you purchased a monthly or yearly subscription with a credit card, you can turn on auto-renewal.

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At the start of each billing month or year, the system automatically renews all products in your subscription and processes the renewal amount on your primary credit card.

If you turn off auto-renewal, you can renew your subscription manually during 60 days (30 days before and after the expiration date).

Expand the sections below for details about how to turn on/off auto-renewal for one or more products in your subscription.

  1. Go to manage.techsmith.com and sign in with your TechSmith account.
  2. (If you have multiple subscriptions) On the Subscriptions page, select the subscription for which you would like to turn on auto-renewal.
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  3. In the Renewal section, click View auto-renewal terms.
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  4. Review the following:
    • Number of products that will be auto-renewed (all products for which you did not cancel renewal).
    • Renewal date – date when the new billing term begins and auto-renewal amount is processed.
    • Forecasted amount – approximate auto-renewal amount. The final amount may differ slightly.

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  5. Click Turn on auto-renewal.
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If the auto-renewal payment fails, you receive an email at your billing email address. Also, on the subscription management portal, you can view a hint about an unpaid invoice. Please resolve the issue with the credit card (or, add a new card), and then try to pay the invoice. See Multi-Seat Subscriptions: View and Pay My Invoices.

  • This event is saved in subscription history.
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  • Email notification is sent to your shipping email address.
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  • 30 days before the renewal date, you receive an email reminder at your shipping email address.
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    Also, the option to renew the subscription early appears on the subscription management portal. See Multi-Seat Subscriptions: Early Renewal.
  • If you do not renew the subscription early, on the renewal date, the system automatically renews your subscription and processes the renewal amount on your primary credit card. At your billing email address, you receive an email notification with order details.
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If the subscription auto-renewal is turned on, you can turn it off at any time.

After you turn off auto-renewal, products in your subscription remain active until the end of the current billing term (month or year). They will not be renewed at the start of the next billing term, but you will have the option to renew your subscription manually.

To turn off auto-renewal for all products in a subscription:

  1. Go to manage.techsmith.com and sign in with your TechSmith account.
  2. (If you have multiple subscriptions) On the Subscriptions page, select the subscription for which you would like to turn off auto-renewal.
    renewals_09.png
  3. In the Renewal section, click Turn off auto-renewal.
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  4. Confirm that you would like to turn off auto-renewal for all products in the subscription.
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  • This event is saved in subscription history.
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  • Email notification is sent to your shipping email address.
    renewals_08.png
  • You can renew your subscription manually during 60 days (30 days before and after the expiration date). See Multi-Seat Subscriptions: Early Renewal.

Frequently Asked Questions

There is no possibility to turn on/off auto-renewal for some products in your subscription.

What you can do is cancel a product that you do not intend to renew.

In this example, on April 11, 2021:

  • Audiate will be auto-renewed.
  • TechSmith Assets for Snagit will removed from the subscription, and all seat assignments will be revoked. To start using TechSmith Assets for Snagit again, you will need to contact Sales.

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See Multi-Seat Subscriptions: Cancelations and Returns.

The option to turn on auto-renewal may be unavailable in the following cases.

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You purchased the subscription with a purchase order (PO). You can renew your subscription manually during 60 days (30 days before and after the expiration date). See Multi-Seat Subscriptions: Early Renewal.

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All products in your subscription are canceled. To keep using the products after the expiration date, contact Sales.

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Your subscription expired.

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You can renew your subscription during 30 days after expiration. See Multi-Seat Subscriptions: Expiration and Renewal.

Or, to create a new subscription, contact Sales.

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Your account is blocked because of overdue invoices. See Multi-Seat Subscriptions: Unblock an Account.

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You are registered as a tax-exempt customer. To renew the subscription, contact Sales.

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You can turn on/off auto-renewal for your subscription at any time. If you have multiple subscriptions, you can choose different auto-renewal options for each subscription.

30 days before the renewal date, you receive an email reminder at your shipping email address.

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On the subscription management portal, you can view the forecasted amount for renewing your subscription. The actual renewal amount may differ slightly from the forecasted amount.

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Once your subscription is auto-renewed, you can view the renewal amount on the Invoices tab and on the Payments and refunds tabs.

No, it only cancels the renewal.

For example, if you turn off auto-renewal for a monthly subscription, your subscription will expire at the end of the billing month. Until then, the products remain active and available for users with assigned seats.

You can renew the subscription manually during 60 days (30 days before and after the subscription expires).

This help topic is for Video Review, TechSmith Assets for Snagit, TechSmith Assets for Camtasia, TechSmith Knowmia Pro, and Audiate. If you are looking for information about TechSmith Snagit, TechSmith Camtasia, or TechSmith Knowmia Enterprise, please visit our help center.

 

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