At manage.techsmith.com, you can view and manage your Direct orders (multi-seat subscriptions purchased via the sales team) for these cloud products:
 |
Video Review |  |
TechSmith Assets for Snagit |
 |
TechSmith Knowmia Pro |  |
TechSmith Assets for Camtasia |
 |
TechSmith Audiate | Screencast Pro |
Payments for Multi-Seat Purchases
Every time you make a multi-seat purchase (get a new subscription, purchase additional products or seats, renew a subscription), payment details appear in manage.techsmith.com > Direct orders > Payments.
If you make a payment with a credit card, the payment details appear right away.
If you make a payment with a check or ACH (wire transfer), the payment details appear after our Accounting team receives your payment.
- Visit manage.techsmith.com and sign in to your TechSmith account.
- Select Direct orders > Payments.
You can view all payments for all of your multi-seat subscriptions.
By default, all payments are sorted by date (newest on top). To view the oldest payments on top, click the Date column header. - Use filters (
) to find a particular payment, for example:
- Payment is processed (successful)
- and payment method is a credit card or check
- and the date is September 20−22, 2021
- You can view the following payment details:
- Payment number.
- Invoice number. Use it on the Invoices page to view order details, for example, product name, tax amount, and so on.
- Credit card identifier (for example, Visa****1111) or the purchase order number.
- Payment status. If your payment was successful, its status is Processed.
- Payment amount.
- Payment method: credit card, check, or ACH (wire transfer).
- Date when the payment was made.
Refunds for Multi-Seat Purchases
When you return a multi-seat purchase, you may be entitled to a refund. To view our refund policy for each of our products, please see TechSmith Return Policy.
As a rule, a refund is processed within 3–5 business days. However, in some cases, it may take longer, for example, if the credit card that was used for the purchase expired, or if you chose to receive the refund via a check or wire transfer (ACH).
After the refund is processed, you can view its details in Direct orders > Payments. You can easily spot a refund by the 
icon.
- Visit manage.techsmith.com and sign in to your TechSmith account.
- Select Direct orders > Payments.
You can view all refunds related to all of your multi-seat subscriptions.
By default, all refunds are sorted by date (newest on top). To view the oldest refunds on top, click the Date column header. - Use filters () to find a particular refund, for example:
- Refund is processed (successful)
- and refund was transferred by credit card or check
- and the time range is September 20–23, 2021
- You can view the following refund details:
- ID of the payment that was refunded.
- Refund status. If the refund was successful, its status is Processed.
- Refund amount.
- Refund method (how you received the refund): credit card, check, or ACH (wire transfer).
- Date when the refund was processed.
Frequently Asked Questions
To view more details about the payment:
- In Direct orders > Payments, in payment details, make a note of the invoice number.
- Select Invoices and locate the invoice.
- Click the invoice number to view more details (tax amount, subscription number, product name, number of seats, and so on).
If your multi-seat subscription is auto-renewed, but the auto-renewal payment fails, it appears with the Error status.
Also, a notification is sent to your billing email address.
Contact the card-issuing bank to resolve the issue. The system will try to withdraw the payment from the primary credit card once more within 24 hours.
Or, you can pay with a different credit card. See (Multi-Seat Subscriptions) View and Pay My Invoices.
Please note that if your payment is not received within 72 hours after auto-renewal, your account for multi-seat purchases may be blocked and product access removed.
A credit card, check, or ACH payment may be canceled if the payment was made unintentionally or for an incorrect amount, or needs to be undone for some other reason. For more details, please contact our Customer Support team.
For security reasons, you can view only those payments and refunds that occur while you are the current owner:
- If you transfer a multi-seat subscription to a new owner, you cannot view the payments and refunds that occur after the transfer.
- If you become a new owner, the Direct orders > Payments page is empty: you cannot view the payments and refunds of the previous owners.
To view which multi-seat purchase has been refunded:
- In Direct orders > Payments, in refund details, make a note of the payment number.
- Locate the payment with that number, and in payment details, make a note of the invoice number.
- Select Invoices and locate the invoice.
- Click the invoice number to view more details about the purchase (subscription number, product name, number of seats, and so on).
If you need more details, please contact our Customer Support team.
If in Direct orders > Payments, the refund Method is Credit card, then the refund is transferred to the credit card that you used to make the payment, even if this credit card is not set as primary now or was unlinked from your account for multi-seat subscriptions. If you have any questions, please contact our Customer Support team.
If a refund on your credit card failed, it appears in Direct orders > Payments with the Error status.
For more details, please contact our Customer Support team.
In Direct orders > Payments, a check or ACH refund may be canceled if the refund was made unintentionally or for an incorrect amount, or needs to be undone for some other reason. For more details, please contact our Customer Support team.
This help topic is for Assets for Camtasia, Assets for Snagit, Audiate, Knowmia Pro, Screencast Pro, and Video Review.
If you are looking for information about Camtasia, Knowmia Enterprise, Snagit, or our other products, please visit our help center.
← back to top
Did you find what you were looking for? Provide feedback.
