(Multi-Seat Subscriptions) About Seat Management

In manage.techsmith.com > Seats, you can manage who can access the products purchased on a subscription basis.

About Seat Assignments

As the subscription owner or seat manager, you can grant product access to end users by assigning seats. On the Seats page, you can view and assign seats for all of your subscriptions:

  • One-seat product subscriptions purchased in the online store.
  • Multi-seat subscriptions purchased directly via our sales team.

at manage.techsmith.com, on the seats page, you can select any of the product subscriptions for which you are an owner or seat manager. The subscription selector shows the subscriptions purchased in the online store (you can view each product in a separate tile). Also, the subscription selector shows the subscriptions purchased directly via the sales team (you can view the subscription number, and one or more products added to that subscription)

There are two ways to assign seats:

  • By entering the user’s email addresses.
  • By generating a link and sending it to all users.

See (Multi-Seat Subscriptions) Assign and Revoke Seats.

About Seat Managers

If you purchased a multi-seat subscription via our sales team using your email address, by default, you are the subscription owner.

As a subscription owner, you can assign the seats by yourself or share this responsibility with others by adding seat managers.

The seat managers added by you get full access to the Seats page for a particular subscription and all products associated with that subscription. In the same way as you, the seat managers can:

  • Assign the product seats to end users via a link or by email.
  • Revoke the already assigned seats.

at manage.techsmith.com, on the seats page, you can select any of the product subscriptions for which you are an owner or seat manager. Under the I’m the owner label, you can view the subscriptions that you purchased or that were transferred to you by the purchaser. Under the I'm a seat manager label, you can view the subscriptions which you do not own but for which you can assign and revoke seats

Seat managers are limited to the Seats page for a particular subscription, and their sole responsibility is to assign and revoke seats. As a subscription owner, you remain in charge of your subscription and all its aspects: purchases, cancelations, renewals, and granting product access (assigning product seats to end users). See (Multi-Seat Subscriptions) Add or Remove a Seat Manager.

If you would like to fully hand over subscription management (not just seat management) to someone else, see (Multi-Seat Subscriptions) About Ownership Transfer.

This help topic is for Assets for Camtasia, Assets for Snagit, Audiate, Knowmia Pro, and Video Review.

If you are looking for information about Camtasia, Knowmia Enterprise, Snagit, or our other products, please visit our help center.


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