How Do I Get a Product License or Subscription?

diagram that illustrates how perpetually licensed products differ from subscription-based products

Get a Product License

Snagit and Camtasia are our perpetually licensed products: you pay a one-time fee to permanently own the product version that you purchased. To purchase any number of licenses, visit our online store or contact our team at orders@techsmith.com.

You can then manage your licenses and maintenances at myaccount.techsmith.com or manage.techsmith.com.

Our other products are available on a subscription basis: buy a product for a month or year, and then renew.

Get a One-Seat Subscription

If you want to purchase any subscription-based products for one user, we call this a one-seat subscription. To check the product pricing and complete the purchase with a credit card, visit our online store.

After the purchase, you can manage your one-seat subscription or reassign it to someone else at manage.techsmith.com.

Get a Multi-Seat Subscription

If two or more persons will be using a subscription-based product, we call this a multi-seat subscription. To purchase it, you need to contact our team at orders@techsmith.com and provide the following information.

When you contact our team at orders@techsmith.com, please provide the following details:

  • Which products you would like to purchase on a multi-seat basis.
  • What is your preferred billing period (month or year).
  • How many seats you need (you will need one seat for each user).

Our team calculates the total for each product. To calculate the tax amount and order total, we’ll need to create your account first. Proceed to Step 2: Information for creating your account.

We need the following information to create your account for multi-seat purchases.

Details Description Example
Email
  • If you already have a TechSmith account under this email, both accounts become linked.
  • If you do not have a TechSmith account, it is created automatically. During your first sign-in to manage.techsmith.com, you will need to set a password by using the “Forgot password” option.

kerry.w@company.com

Company name

Used for information purposes only.

Company Ltd.

Billing address

We use your billing address to generate an invoice and send its PDF copy to your email.

Also, we will send notifications about the transactions and key subscription updates to your billing email address.

Kerry Wildes
kerry.w@company.com
+955-60-7742069
220 S Main St.
Phoenix, AZ 85001

Shipping address

We use your shipping address to calculate the tax amount and the order total (product price + tax amount).

Also, we will send notifications about all subscription updates to your shipping email address.

Jackie Spenster
main@company.com
+955-60-1120021
1033 Grand Ave.
Phoenix, AZ 85001

Tax exemption certificate, if any

If you are tax-exempt, please provide your certificate to the team.

Order total for your multi-seat products is calculated, and your account for multi-seat subscriptions is ready—we are almost done. Proceed to the final Step 3: Your payment method details.

To complete the purchase on your behalf, we will ask which payment method you prefer.

diagram that illustrates the available payment methods for yearly and monthly multi-seat subscriptions

If you are purchasing a yearly multi-seat subscription, you can pay with a credit card, check, or wire transfer. For monthly multi-seat subscriptions, we accept credit cards only.

If you choose to pay with a credit card

For multi-seat subscriptions, we accept the following credit card types:

  • American Express
  • Discover
  • MasterCard
  • Visa

Please contact our team over the phone and provide the credit card information listed in Phone and Fax Purchase Information. Our team adds the card to your account and confirms the purchase on your behalf.

If you have a purchase order

Please contact our team at orders@techsmith.com or by fax and provide the purchase order details listed in Phone and Fax Purchase Information.

After your subscription is created, please submit a payment with a check, wire transfer, or credit card within 30 days. See this support article.

After you purchase a multi-seat subscription, for any product except Screencast Pro, you can visit manage.techsmith.com to assign seats to end users, update your subscription, and more.

 

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