How Do I Hand Over a Subscription to Someone Else?

At manage.techsmith.com, you can view and manage your subscriptions for these cloud products:

logo_video_review.png Video Review logo_assets_for_snagit.png TechSmith Assets for Snagit
logo_knowmia.png TechSmith Knowmia Pro logo_assets_for_camtasia.png TechSmith Assets for Camtasia
logo_audiate.png TechSmith Audiate logo_screencast.png Screencast Pro

As a purchaser and owner of a cloud product subscription, you can delegate your role to someone else in one of these ways:

For information on how to manage Snagit or Camtasia software keys, please see the License and Software Keys FAQ.

Fully transfer your subscription to a new owner

When you purchase a cloud product subscription, as a subscription owner (A), you can transfer the subscription to someone else.

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A subscription can have only one owner, so after you transfer it to someone else, you cannot view or manage the subscription anymore. Instead, the new owner of your choice (B) becomes in charge of the subscription (purchases, cancelations, renewals).

See this support article.

At manage.techsmith.com, you can transfer your subscription to a new owner only if you purchased it directly via our sales team (Direct orders).

As for the subscriptions purchased in the online store (Online store orders), to fully transfer them to a new owner, please submit a ticket.

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Add seat managers and remain the subscription owner

When you purchase a cloud product subscription, as a subscription owner (A), you can grant access to the product by assigning seats to end users. Or, you can delegate this task to one or more seat managers (X, Y).

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Seat managers get full access to the Seats page for a subscription, so in the same way as you, they can:

  • Assign the product seats to end users via a link or by email.
  • Revoke the already assigned seats.

But that’s where the seat manager’s responsibilities end: as a subscription owner, you remain in charge of the subscription (purchases, cancelations, renewals).

See this support article.

The option to manage seats and add seat managers is available only for cloud product subscriptions that you can view at manage.techsmith.com (Online store orders > Subscriptions and Direct orders).

For information on how to manage Snagit or Camtasia software keys, please see the License and Software Keys FAQ.

icon that illustrates adding seat managers

 

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