Numerous problems with new set up
Hi, all. I like Camtasia but I am frustrated. I have 2020 version and haven't renewed for tech support b/c I haven't needed it until now. May do so. But may also search for a new program based on recent issues.
I got a new computer with more processing capability for video rendering. Dell XPS 15 with extra specs. This isn't the problem. I also got a new mic, but it's XLR, not digital. I bought all this other stuff to use it properly. Focusrite. Cloud Lifter. A bunch of cables. And a new logitech Brio webcam. All of this stuff looks great when I finally got it all working.
But now Camtasia is not working right. When I playback a recording, the sound works once and then stops playing back at all. If I make a cut, the sound stops playing from the cut. I have no idea what is causing this since I changed so many things. I just installed the software on the new computer so I don't know how uninstall and reinstall would help but willing to try that. The video files alone look and sound fine. It is in the editing software only that they stop working.
Has anyone else experienced this? Is Camtasia just not a good program to work with professional equipment? That seems crazy, but maybe I should have gone with a simpler set up. I am trying to get podcast quality sound. I have invested a lot and can't send anything back so I am kind of at a loss right now.
Super frustrated. Please let me know if there is other software I should check out. I thought Adobe Premier Pro was an upgrade, but it doesn't actually allow recording or screencapture? What is this nightmare software landscape in 2022? What is everybody using to make YouTube videos for work or hobbies?
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See if this helps.............
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What about this is supposed to help? I already have a perfectly recorded piece of media. But I can't edit it. Are you saying that I need to record differently in order to edit when using an XLR microphone? None of these words have any meaning to me.
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I also have questions about this gem:
https://support.techsmith.com/hc/en-us/articles/203729948-Microphone-To-Use-With-Camtasia
Since my new computer that I specifically bought for video editing doesn't HAVE USB ports. It's all thunderbolt ports with attachments AND I bought an XLR microphone. All this equipment works to record. I just don't understand why video editing does not. I can't even tell if it's related. If I get new software that doesn't have this problem, what should I get?
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Okay. So I just tried recording off the regular web cam and I have the same problems editing. The sound stops working after any cut I make.
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The post I referenced had a response that suggested encoding the audio to AAC format and seemed to suggest at the default bit rate of 254 kbps.
AAC is a digital format & XLR is Analog.
Camtasia doesn't support analog signals natively to the best of my knowledge. I know nothing about your setup and how you're recording/capturing the signal.
Some webcams don't work well with Camtasia.
Supported Webcams link…………
For better assistance on theses matters I suggest you contact support. I'm just a Camtasia user who's trying to help. I know little to nothing about XLR.
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since you have Camtasia 2020, suggest you download and try the Camtasia 2022 free 30 day trial
see if it works with your new system?
also, are you using Windows 11 on the new system?
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Without a maintenance agreement........
There is email support still available for Camtasia 2020 through April 2023.
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