Audio playback is fine through PC but can't hear on wired headset

Comments

7 comments

  • Here's Johnny

    If you click the speaker icon the taskbar.

    There is a arrow without a tail. Open the menu and select your headset for playback.

     

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  • Caroline Westhaven

    Yes, I already did that. Any other ideas? Like I said, I used the headset to create a video with audio and it recorded the audio just fine (I can see the audio bar moving when I play it back). But I'm not hearing the audio playback in the headset, only through my computer speakers. 

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  • Here's Johnny

    I have to ask, Can you hear other audio through it?

    As far as you know only Camtasia won't playback? 

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  • Caroline Westhaven

    Yes, all other audio plays fine. YouTube, mp4 files, etc. It only happens in Camtasia. I just did a test with SnagIt (video with audio) and the playback worked fine. I could hear the audio, as expected. Happy to answer any additional questions or try potential solutions.

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  • Here's Johnny

    Its very odd, especially since it works with another Techsmith program.

    I'm not a tech guy. I can't think of any Windows settings that haven't been eliminated at this point.

    It seems likely Camtasia related to me.

    I don't know what version of Camtasia you are running.

    A repair install might work. Its quicker and easier than a reinstall and leaves you custom settings in tack.

    You open the control panel, select Camtasia and select " Repair ".

     

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  • Caroline Westhaven

    Version 21.0.15. I'll try the repair and see what happens. Thanks for the tip.

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  • Here's Johnny

    One other thing you could try is to Use software-only mode.

    If that doesn't work 2021 is still covered by support. You can open a ticket and see if they can resolve it.

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