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Only records Photo doesn't record video anymore.

Comments

9 comments

  • Paul Middlin

    Just to make sure I'm clear- you're talking about the app TechSmith Capture? Are you on Mac or Windows?

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  • Marcoaguilar783

    I'm on MAC. And yes it's Techsmith Capture. When I try to record video I get an error message. It only records Photos. 

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  • Paul Middlin

    Thanks for the clarification.

    What does the error say?

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  • Marcoaguilar783

    It just says image capture failed contact technical support. 

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  • Paul Middlin

    Perhaps there is a problem with these permission settings?

     

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  • Marcoaguilar783

    My settings are fine.

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  • Paul Middlin

    I think we may indeed need to have you make a Support case to get to the bottom of this; getting your log files or other information that we can't get in Community user-to-user forums would help. I can do that for you now.

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  • Marcoaguilar783

    Great. What information do you need from me? 

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  • Paul Middlin

    You should have received an email when the case was opened last week; check there (and of course your spam folder just in case!)

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