Snagit Editor won't open

Mrsmuir48

• April 25, 2023 17:32

I had to reinstall Snagit last month because the editor would not open.

I am having the same issue now after restarting my pc. My company requires a restart occasionally. Am I going to have to reinstall the editor everytime?

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  Luke Griffioen

  Employee

  • April 25, 2023 17:34

  Hi,

  Sorry about this! I would reach out to our tech support team to get this resolved. https://www.techsmith.com/contact.html

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  jnixdorf

  • July 18, 2023 14:37

  Might as well put a message in a bottle in the Dead Sea as contact tech support team to get this resolved. Not that they wouldn't if they could but there's probably some glitch baked into current versions of Snagit causing this. I'm glad to see by this and other comments that I'm not the only person having this problem.

  Pass along to Techsmith management that this is a major problem with the product. They need to get it fixed then stop f****** around with the product b/c all the new features are really not that useful.

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  Luke Griffioen

  Employee

  • July 18, 2023 16:06

  Hi,

  If you could, opening a support ticket with us is really helpful with issues like this where it's only happening to a few folks. There may be aspects of your setup that contribute to the issue and it can be very useful to figure that out by looking at patterns across a few different users that are hitting it.

  We're sorry that you don't find the new features super useful. I do know from my experience on the mac side, that a lot of the problems come from changes in the OS or other integrated services, rather than from new features we add, so I wouldn't necessarily blame those features on regressions like this.

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  jnixdorf

  • July 20, 2023 21:20

  I've done that before. The help I got wasn't particularly useful.
  
  Just did that again. I have little confidence that I will get useful information this time either. 

  Request info:
  https://support.techsmith.com/hc/requests/1193761
  
  "I do know from my experience on the mac side, that a lot of the problems come from changes in the OS or other integrated services, rather than from new features we add,"  Even if that were true, which I doubt, it is impolitic to tell the customer "The problem is probably with your machine."
  
  
  

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  Luke Griffioen

  Employee

  • July 21, 2023 14:38

  Hi,

  Sorry that my comment came across the wrong way. What I meant was that adding new features is not the main reason why things break over time, it's more often external changes that we need to adapt to. It's still 100% on us to get those resolved, I was not at all trying to blame the user for any of the issues.

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