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Copying snagx files



  • David Howell

    What is your "Decimal symbol" setting in your Windows Region settings? (see https://support.talkdesk.com/hc/en-us/articles/360047099811-CSV-Files-and-Regional-Settings)

    Is it decimal, comma, or single-quote? (Or something else?)

  • David Howell

    You might want to contact our tech support team, they can help you with identifying what the problem is with those files and how to fix it.

  • Melissa Theriault

    Is there a number I could call to open a ticket?

  • David Howell

    You can contact support through this page: https://www.techsmith.com/contact.html

    Phone support is available for active Maintenance customers, otherwise you can use email or create an online support ticket (see the above page for references to all that). HTH


    I am still curious about your decimal symbol setting...   (there is a newly found bug related to that)


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