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Copying snagx files

Melissa Theriault

May 25, 2023 12:56

I copied some screen captures from snagit to my google drive for archiving, now I cannot view them. They were saved in a snagx file type but downloading them from Google and trying to import them they are not recognized and snagit will not open them. They were taken about 6 weeks ago so aren't particularly old. I've tried opening them from my downloads folder, importing them from my downloads folder and even copying them into my library location but snagit gives me an error that they are an "unsupported" file type.

Comments

4 comments

David Howell
Employee

May 25, 2023 13:29
What is your "Decimal symbol" setting in your Windows Region settings? (see https://support.talkdesk.com/hc/en-us/articles/360047099811-CSV-Files-and-Regional-Settings)

Is it decimal, comma, or single-quote? (Or something else?)
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David Howell
Employee

May 25, 2023 13:34
You might want to contact our tech support team, they can help you with identifying what the problem is with those files and how to fix it.
1
Melissa Theriault

May 25, 2023 16:28
Is there a number I could call to open a ticket?
0
David Howell
Employee

May 25, 2023 18:46
You can contact support through this page: https://www.techsmith.com/contact.html

Phone support is available for active Maintenance customers, otherwise you can use email or create an online support ticket (see the above page for references to all that). HTH

I am still curious about your decimal symbol setting... (there is a newly found bug related to that)
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