Windows 11 Snipping tool set as default with new W11 update??

efowler

• May 26, 2023 12:04

I updated W11 today with teh 22H2 KB5026446 update (5/26/2023) and now can not change the default screen capture to SnagIt.   Has anyone had this issue after the latest W11 update?

It worked flawless unitl the update.  

I have tried to update preferences in SnagIt including the override HotKeys check box. 

SnagIt version 2018.2.6 Build 6375 7/20/2020

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  daniel

  • May 29, 2023 11:20
  • Edited

  I absolutely hate how this Windows 11 update took it upon itself to automatically switch my existing snagit preference with its own crappy snipping tool.
  
  For my setup at least, none of the steps above worked and have now reached out to Techsmith support for help.
  
  Version 2023.11 (64bit) Build 27519

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  daniel

  • May 29, 2023 11:28

  For anyone else having this issue, this seems (so far) to have worked for me - go into:
  
  Snagit Capture Preferences (not Snagit Editor Preferences)

  Then clicking on the Hotkeys Tab, and selecting the "Allow Snagit to override other hotkey assignments" check box on the bottom of that tab.

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  Neil

  • May 29, 2023 15:56

  Reinstallation, etc., is not necessary. Just 2 checks. Per Daniel, check that the override is on. 2nd, and this is important...

  Press Winkey

  Go into settings, accessibility, and scroll down to the "Interaction" section and select "Keyboard".

  "Use the Print Screen key to open Snipping Tool" - Toggle this slider to Off. 

   

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  Mike

  • May 30, 2023 07:37
  • Edited

  Neil - Thank you so much for the Accessibility setting tip! That was the missing bit for me. I'm not quite sure why, but I needed to restart my system before the Print Screen key was calling up SnagIt again. This was with 2022.1.4.
  
  On another system with 2023.1.1 I just exited and restarted SnagIt.

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  efowler

  • May 30, 2023 19:37

  Thanks for suggestions, unfortunetly none of the above worked.  I reverted back on my windows update and snagit is working again as the default snipping tool.   I am going to submit a ticket to TechSmith.  

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  Mike

  • May 30, 2023 20:40

  https://support.microsoft.com/en-us/topic/may-24-2023-kb5026446-os-build-22621-1778-preview-3c547100-7a73-4ae6-bb7d-ebd02e87dc04  doesn't even mention this change. It is a preview, not the final version, but even so.
  
  Hopefully either Microsoft will revert this change or TechSmith with make sure that SnagIt can override Windows hijacking the Print Screen key.

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  Mike

  • May 31, 2023 07:59
  • Edited

  This is also mentioned in https://blogs.windows.com/windows-insider/2023/05/11/releasing-windows-11-build-22621-1776-to-the-release-preview-channel/:

  Hello Windows Insiders, today (May 11, 2023) we’re releasing Windows 11 Build 22621.1776 (KB5026446) to Insiders in the Release Preview Channel on Windows 11, version 22H2.

  • New! This update changes the default print screen (prt scr) key behavior. Pressing the print screen key opens the Snipping Tool by default. You can turn off this setting from Settings > Accessibility > Keyboard. If you have previously changed this setting, Windows will preserve your preference.

   

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  Mike

  • May 31, 2023 08:01

  This needs to go into the Capture FAQs

  https://support.techsmith.com/hc/en-us/sections/200514858-Capture

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  efowler

  • May 31, 2023 11:24

  Mike - That worked!  Thank you kindly for the suggestion...  

  "You can turn off this setting from Settings > Accessibility > Keyboard. If you have previously changed this setting, Windows will preserve your preference"

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