Grab Text Not Working Snagit 2023.1.1 (64 Bit) (Build 27519) (Direct2D 1.1) - 06/04/2023
The latest update has caused Grab Text to stop working, one of the most used features of Snagit. I get the following error message now. This has never been a problem in the past.
"Please try Grab Text Again. If this issue persists, please contact technical support for assistance."
How can I revert to an earlier release (which in itself has a major flaw of scrolling capture not working)? It looks like I might have to perpetually install, uninstall and reinstall different releases in order to have 2 of the most used features (Grab Text and Scrolling Capture) work.
Thanks,
Bill W
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Bill, can you paste here an image that you try to grab text from?
Tried with 23.1.1 as well and it seems to work:
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Hi David. Here's what I get 100% of the time for any grab. I use it often so I will have to get support to tell me how to roll back to the last release where scrolling capture didn't work (sigh). A little frustrating for what used to be the best screen capture on the planet IMO that I've used since it first came out.
Cheers...
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Hi Bill,
When you get that kind of error from Snagit like that, there should be a diagnostic message in this file: C:\Users\{your-user-name}\AppData\Local\TechSmith\Logs\SnagitEditor.log (you can get there by typing into the Windows Explorer address bar: %LocalAppData%\TechSmith\Logs)
Can you share that file so I can see what it says?
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I'm having this same issue. The SnagitEditor.log was last modified in 2022 however and doesn't contain pertinent information. The file SnagitCapture_VerifyErrors.log was modified today though. I can copy the entire files text here but I don't see that I can add an attachment to this message.
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There is a SnagitEditor.exe.log file too. Has that been modified recently?
Can you put that file in a cloud location (OneDrive, GoogleDrive, DropBox, etc.) and share the link to it? (or just ZIP up all the .log files in that "Logs" folder..)
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David Howell
Did the zip file give you the needed information to help find a solution?
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What is the URL to the share location? (where is the ZIP file?)
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Update: I worked with support trying a number of different things including full uninstall and reinstall (twice). None of them worked out for the new release so I ended up reverting to the prior release where grab text works fine.
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I had the same issues; neither grab text nor scrolling capture would work; had to revert to 2023.1.0.
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