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cursor issues when recording someone else's screen



  • Here's Johnny

    If you shared their screen using a remote screen sharing app like TeamViewer, it may work? I don't know I've never tried it. Your computer would need to record your cursor input in order to save it to the .trec for editing.

    I would contact tech support and ask them for advice.

  • kayakman
    Expert Camtasia User

    If convenient, I suggest you try switching computers with your coworker, and do the screen capture on your system; that way, you should be able to capture the cursor within the trec file, and you then should be able to edit the cursor in Camtasia

  • Here's Johnny

    Technically, you can install Camtasia on 2 computers with one license.

    Only the licensee is allowed to use the software. There are some differences that I would contact tech support to clarify.

    1. Scope of Licensed Use.

    2.1 General and Cross Platform Use. Except as otherwise provided in this EULA and so long as you comply with the terms and conditions of this EULA, you are licensed to install and run one copy of the Software on one assigned individual user’s licensed device (the first licensed device) . Except where the Software has been licensed as a multi-user program (such as a site license) and provided that you comply with all the terms and conditions of this EULA and when required by the Software, you present a valid, authorized, and activated Software key, you may also install and run a second copy of the Software on a second licensed device for the same assigned individual user. The two licensed devices may not be used simultaneously by that assigned individual user. You are licensed to install and use both the Camtasia® for Windows and Mac version of the Software, provided that you are only licensed to use one version of the Software on one platform and in one language at a time (not simultaneously). The components of the Software are licensed as a single unit, and you may not separate or virtualize the components and install them on different devices. The Software is licensed for your internal business or individual use only, whichever is applicable. The Software licensed hereunder may only be used  in accordance with the license model described in your quote or order.


    I'm no lawyer but don't foresee a problem with you installing the software on a coworkers computer, then you handling the recording of your coworker at work.

  • Barb Byer

    Thanks so both of you for your suggestions.  I had already contacted TechSmith's customer support because I couldn't figure out why I couldn't configure the cursor; since then, I've let them know the situation.  I will either have the people whose screen I will be recording enlarge their cursor in Windows so it can more easily be seen in the recording or lend them my laptop to make the recording.  I plan to collect recordings from around 5 different people so "sharing" a license legally wouldn't work.  Thanks again!

  • Here's Johnny

    Thanks for the feedback.


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