Fix for Windows Snipping Tool hijacking Print Screen

Jstrong100

• June 08, 2023 21:21

Today, suddenly, PrtSc started bringing up the Windows Snipping Tool interface instead of SnagIt's. 

Before SnagIt could override this, I had to open Windows Settings and navigate to "Accessibilty | Keyboard".  There is a setting titled "Use the Print screen key to open Snipping Tool".  Turn that off.

I then went into SnagIt and in the "File |Capture Preferences" dialog, went to the "HotKeys" tab, hit the "Restore Defaults" button and then re-enabled the "Allow Snagit to override other hotkey assignments" checkbox.

After exiting SnagIt, I rebooted, and now PrtSc brings up the SnagIt interface like it used to.

I'm not sure all of those steps are necessary, but that's what I did to get it working on my machine.

2

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  steveshe

  • June 20, 2023 20:00

  I think the reboot is key here, don't skip that step.. 

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  Pschl

  • June 28, 2023 20:01

  Thanks, Jstrong100!  I was just digging into this.  I was successful with simply turning off the switch in the keyboard accessibility area and rebooting; SnagIt recovered the hotkey just fine.  (I'll note I had checked the SnagIt setting a few minutes earlier and while it already said "PrtScrn" was active, I reset it.  So that may still be a needed step.)

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  Felixpena80

  • July 12, 2023 19:56
  • Edited

  All the above steps worked PERFECTLY; thank you

  Windows Settings and navigate to "Accessibility | Keyboard". 

   Turn that off. "Use the Print Screen key to open Snipping Tool." 

  

  Go to File |Capture Preferences"

  1. Click on "HotKeys"

  2. "Restore Defaults"

  3. Click on to re-enable the "Allow Snagit to override other hotkey assignments" checkbox.

  4. Click OK

  

  RESTART your computer and try again.

  2
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  Redcharlotte

  • July 15, 2023 16:10

  Thank you so much Jstrong100. This worked perfectly for me. Really appreciate the help!

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  David

  • July 18, 2023 12:52

  Didn't need to reboot.  Didn't need to restart Snagit, either.  It just worked right away.

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  4favor

  • July 20, 2023 02:37

  Jstrong100 thank you so very much!  I was baffled for about a week and reach out to tech support with no solution.  Appreciate your help.

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  j

  • July 23, 2023 00:02

  Thank you for this! I've been suffering for about a month. Your fix worked.

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  Beauty

  • August 22, 2023 14:50

  This worked - kind of . . . 

  Before I could just use fn + prt sc and could capture the screen. 

  Now, there is a permanent blue 'thingie" that lives at the top of my screen.  This wasn't there before Windows decided to override Snagit.

  Is there any way to get this to return to the fn + pre sc without having the blue dropdown box affixed permanently?  

  Thank You!

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  David

  • August 22, 2023 20:03
  • Edited

  In the capture preferences, which you can access via that blue bar, check in the General page.  You may have accidentally turned on Capture Window & Widget.  Just select the other option there, Capture Window.  That gets rid of the blue bar widget.

  You can also access the preferences by running the orange Snagit icon.

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