Black Screen when you capture in Jing

Joshua

• June 01, 2011 01:40

I would like to know why I get a black screen every time I try to capture something in Jing and how to get rid of it.

I've uninstalled and reinstalled, deleted the program and downloaded a fresh copy of Jing. Nothing works.

And, Jing is not being blocked by my firewall.

Please help.

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  Mike Curtis

  • July 18, 2020 09:12

  Hi,
  What OS are you on? I have a hunch this is something we'll need Tech Support to help with. Can you make an account and open a ticket at: http://techsmith.custhelp.com/app/uti...

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  Mike Curtis

  • July 18, 2020 09:12

  I found this article: http://techsmith.custhelp.com/app/ans...
  
  Might be a long shot, but I thought I'd see if it could help.

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  Joshua

  • July 18, 2020 09:12

  Hi Mike,
  
  Microsoft Windows XP Pro

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  Rose DiPietro

  • July 18, 2020 09:12

  When I try to take a screen capture with Jing using Windows 8 desktop, the entire screen goes black. Any ideas on how to fix this?
  
  Note: This topic was created from a reply on the Windows 8 gives me a message that Jing is not compatible. Is that true? topic.
  
  This reply was created from a merged topic originally titled
  Black screen when trying to screen capture with Jing.

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  Rose DiPietro

  • July 18, 2020 09:12

  Thank you. Yes, making this change to my anti-virus resolved the problem.

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  Glenn Hoeppner

  • July 18, 2020 09:12

  Rose, I just wanted to thank you for responding and letting us know that it worked.

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  Martha Marks

  • July 18, 2020 09:12

  I have used Jing for about a year now and have had no problem. I had my computer re-imaged and tried to create a video and the audio plays but the video does not show up. What I notice different on my end is that when I click on "record video" Mic and a count down 3-2-1 used to show on my screen. Now that doesn't show and when I am done recording, it doesn't automatically show me the video I just recorded.
  
  This reply was created from a merged topic originally titled
  Video is not showing.

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  Hzaczek

  • July 18, 2020 09:12

  I agree with an earlier responder.  Your antivirus settings are likely preventing you from capturing a screen shot. If you use Kaspersky you may have to turn off you Safe Money settings before capturing a screen.  You can always turn it back on once you are done capturing your screen shot.  If you use screen capture every day this will be a pain but that is how you get around it.  I don't know the setting for other anti-virus packages.

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  karpan1974

  • July 18, 2020 09:12

  hi...I have a mac os x capitan and I can not record screen . it is black and only record microphone. thanks

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  gemmajunkbin

  • July 18, 2020 09:12

  Hi! I had the same problem, and hope the following helps.
  I deleted the program Trustee Rapport (obtained from bank), and problem disappeared.
  I was able to delete this file as we don't use this bank anymore. 
  Check out: 
  http://anthony-godinho.blogspot.com.au/2016/04/snipping-tool-grey-screen-solved.html

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  Glenn Hoeppner

  • July 18, 2020 09:12

  Another user reported that this was due to his antivirus...please see this thread:
  http://feedback.techsmith.com/techsmi...

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