Black Screen when you capture in Jing

Comments

11 comments

  • Mike Curtis
    Hi,
    What OS are you on? I have a hunch this is something we'll need Tech Support to help with. Can you make an account and open a ticket at: http://techsmith.custhelp.com/app/uti...
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  • Mike Curtis
    I found this article: http://techsmith.custhelp.com/app/ans...

    Might be a long shot, but I thought I'd see if it could help.
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  • Joshua
    Hi Mike,

    Microsoft Windows XP Pro
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  • Rose DiPietro
    When I try to take a screen capture with Jing using Windows 8 desktop, the entire screen goes black. Any ideas on how to fix this?

    Note: This topic was created from a reply on the Windows 8 gives me a message that Jing is not compatible. Is that true? topic.

    This reply was created from a merged topic originally titled
    Black screen when trying to screen capture with Jing.
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  • Rose DiPietro
    Thank you. Yes, making this change to my anti-virus resolved the problem.
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  • Glenn Hoeppner
    Rose, I just wanted to thank you for responding and letting us know that it worked.
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  • Martha Marks
    I have used Jing for about a year now and have had no problem. I had my computer re-imaged and tried to create a video and the audio plays but the video does not show up. What I notice different on my end is that when I click on "record video" Mic and a count down 3-2-1 used to show on my screen. Now that doesn't show and when I am done recording, it doesn't automatically show me the video I just recorded.

    This reply was created from a merged topic originally titled
    Video is not showing.
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  • Hzaczek
    I agree with an earlier responder.  Your antivirus settings are likely preventing you from capturing a screen shot. If you use Kaspersky you may have to turn off you Safe Money settings before capturing a screen.  You can always turn it back on once you are done capturing your screen shot.  If you use screen capture every day this will be a pain but that is how you get around it.  I don't know the setting for other anti-virus packages.
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  • karpan1974
    hi...I have a mac os x capitan and I can not record screen . it is black and only record microphone. thanks
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  • gemmajunkbin
    Hi! I had the same problem, and hope the following helps.
    I deleted the program Trustee Rapport (obtained from bank), and problem disappeared.
    I was able to delete this file as we don't use this bank anymore. 
    Check out: 
    http://anthony-godinho.blogspot.com.au/2016/04/snipping-tool-grey-screen-solved.html
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  • Glenn Hoeppner
    Another user reported that this was due to his antivirus...please see this thread:
    http://feedback.techsmith.com/techsmi...
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