Comments

21 comments

  • Chris Geiersbach
    Hi Pierre,

    Can you provide more information about what you mean by the videos running too fast?

    I played them in both IE and Chrome and they seem to play fine for me. The first one is 2:50 and the second is 3:41.

    Thanks,
    Chris
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  • pierre.becquart
    Hi Chris,

    The good news is that you (others) can watch it at a normal pace.
    So I retried myself hoping the issue would be "auto-solved".
    Bad news n°1 is that it is not when I try to watch them on my machine.
    They both run from the beginning to the end in say 3 secs max. with no audio.
    So it isn't a bit too fast, it is flashing fast ;-))

    Bad new n°2 is that I wanted to take a record with JING for you to see.
    Bud it won't do it and send me an audio error message (no sense because settings are mic off) preventing me to save the record.

    I'm sure you have an idea.
    Friendly from Belgium
    Pierre
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  • Chris Geiersbach
    Hi Pierre,

    I am unsure what might be going on with this, since I can't reproduce the behavior on my end. If you are still experiencing this issue, I recommend contacting our technical support directly at http://techsmith.custhelp.com/app/uti...

    Thanks,
    Chris
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  • jared bart
    I have the same problem. My video from my screencast is extremely fast. A video that should have taken 90 seconds to play, played in about 30 seconds.
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  • Chris King
    I just did a careful test. My videos run about 4 times normal speed. I don't see any settings for this.

    I just created a 20 second video but the final product after saving comes out to 5 seconds.
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  • weelassie
    I have the same problem and think it might be caused by the Flash plugin, as playback is normal in Chrome but fast in IE/Firefox. I'm on a work PC and my IT dept installed Chrome as a workaround for ongoing problems with the Flash plugin in IE/Firefox (I also can't watch some YouTube videos or access streaming audio on sites like Naxos Music Library).

    The video I'm having this problem with is:
    http://www.screencast.com/t/vwJ6a0ut
    Flash plugin on IE 9 is version 11.8.800.94
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  • Chris King

    7 months later and this still does not work for me. I now have IE 11 on Windows 8.1 and same issue. 4 times too fast. I happen to now have Chrome and same in Chrome--4 times too fast. I guess it is free so nobody cares and I don't need videos enough to want to get the paid version--not that I would shell out money if I don't see this flash issue addressed.


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  • Maria
    Does not work for me  either
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  • Brian E. Bennett
    I just took a look at the link you posted (viewing in Chrome on Mac, M34) and didn't have any problems with the video playing too fast. Could you confirm that this is still an issue? It is something we definitely want to address if it still isn't working for you.

    -Brian
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  • weelassie
    Yes, I still have the same problem. As previously mentioned it works fine for me in Chrome (on a Windows 7 PC) but playback is very fast in IE 9 and Firefox 28. Flash plugin is now version 12,0,0,44.

    Here's another video I made which has the same problem for me.
    http://www.screencast.com/t/xClrwuoAtF9



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  • jared bart
    just curious, do any of you have VLC media player?
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  • weelassie
    I don't have VLC on the PC I recorded the screencast or tested playback from.
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  • jared bart
    here is an example video for me. This video should have taken longer than 8 seconds http://screencast.com/t/z1vbaC5PZ2i
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  • codyjbennett
    For what it's worth, I was able to work around the issue by using an alternate microphone for the recording. (went from mini-stereo to usb headset mic). 
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  • Andrew Furmanczyk
    Same issue for me. I tried to show a UX to my developer, but the video went so fast that the problem was unseeable...
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  • Jonathan George
    Same here---I am guessing it has to do with playback speed.  Im somewhat new to this so I will do some digging.  Anyone has any tips on how to adjust playback speed (to normal), please post.
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  • martin.velicky
    Same here (MAC). When I'm recording with JING on Windows it records fine. 
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  • Robert Castles
    Cody Bennett's solution to use another microphone worked for me.  
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  • parkerwp
    I just had this issue as well on version 13.1.5. Win 10 Pro on a Surface Book 2 with all updates audio recording through a Logitech Web Cam 9000. Interestingly enough, I keyed in on a VLC question and when I ran the .mp4 with VLC and played with adjustments and effects, it is barely legible.
    1. Slowed playback significantly ~3.5-4x (Biggest Difference)
    2. Adjusted Pitch to -12.0 semitones (Biggest Difference)
    3. Adjusted Equalizer to Full Bass
    4. Stereo Widener 1.0 Dry Mix, Delay Time to 100.0ms
    Still sounds digitized as if the sound capture was missing lower tones and as if only 1 of 4 sound samples actually got recorded. Almost as if only the top of the sine wave was being captured.

    And on play back it seems like the video is getting compressed to the compressed sound track. Do these software playback devices synchronize to the sound track rather than the frame rate of the video?

    Maybe some of this helps the engineers figure out what the heck is going on since 6 years later, this is not fixed.

    Bummer is I was recording a meeting so I could review and clarify my notes.

    Caveat. I am not an sound engineer nor do I work in the industry. But I do play around with my home theater (living room) sound a bit. So my terminology is probably off.
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  • BriAnne Ramsay
    I just had the same issue too! Does anyone have any idea how to fix? 

    https://www.useloom.com/share/6979dc7fbfa1459c9ffaddc3f4ab32ee
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  • amazon

    Same problem. Audio sounds like crap. Too fast and sounds like broken digital voice. Useless.

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