Snagiteditor.exe Constantly Consuming Resources

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36 comments

  • Becky H.
    Hi Roy,

    This is not a usual range we would expect for CPU usage. There are lots of things that can affect this, including system specifications.

    Our Tech Support Team is the best equipped to help diagnose and correct problems like these. You can create an account and open a ticket with them here: http://techsmith.custhelp.com/app/uti...
    They will respond within one business day.

    Thanks,
    Becky
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  • bob
    I'm pretty sure there is a bug in snagiteditor.exe v9.1.0.206 and it sounds like it might still be in v10. The symptoms are that the process will use 100 percent CPU on one of your cores since it is apparently a single-threaded process so it can't run on multiple cores simultaneously, although it will jump between them, such that you will see CPU usage on all cores. So if you have 4 cores, then the process will take 25% CPU. If you have 2 CPUs then it will use 50% CPU, etc. It might get triggered following awaking from a sleep state, but not consistently. In any case, I notice it when my laptop's fan is louder than normal and I check task manager and see snagiteditor.exe at 25% (my laptop has 4 cores). Has this bug been fixed? I'm running Win7 Enterprise x64.
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  • Becky H.
    Hi Bob,

    It looks like you are not using the latest version of Snagit 9. The latest version is Snagit 9.1.3. You can download that version here:

    http://www.techsmith.com/download/old...

    Hopefully updating to the latest version will correct your problem. If you continue to see problems after updating, you can contact our Tech Support team by creating an account and opening a case here:

    http://techsmith.custhelp.com/app/uti...

    Thanks for using Snagit.

    Sincerely,
    Becky
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  • Hank Becker
    Hi everyone,
    I am using V11.0.0 (build 207) on a 32-bit Win machine and at what appear to be random times during the day response time goes down and Snagit Editior in running between 30 and 50 percent. Is it fair to say this is a very serios problem
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  • Hank Becker
    Hi Everyone,
    I am using Snagit 11.0.0 (Build 207) on a 32-bit Windows 7 system. At random times of the day Snagit Editor CPU consumption climbs to between 30 and 50 percent.

    Dare I say this is a serious problem - especially since many of us have noticed this from V9 going forward?

    Becky - any advice.
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  • Ilham Magetan
    It consumes around 70% of my RAM since first second capturing and eat my RAM more during continue capture. Really really dissappointed
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  • Dave
    Snagiteditor uses CPU for no reason, have to kill the process to free the resources. Using version 11 and confirm this problem still exists. The process is doing something it isn't supposed to, and I am considering labelling it as a possible spy/security breach.
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  • Manny Carvalho
    The editor runs in the background so it can be available to you at any time without loading into memory.  If you don't mind waiting for it to reload then kill the process but then you'll have to wait for it.  That's the reason it consumes resources and not for any nefarious reasons.  Label it that at your own risk.
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  • Dave
    Manny: Thank you for your reply, Is there no option to disable this? The process is a resource hog and significantly slows down the operations of other processes.
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  • Manny Carvalho
    In Preferences/Editor Options, untick the option to keep the editor running in the background.  But doing so will incur time penalties when you want to use the editor.  Besides, why do you want free resources anyway?  If you aren't using your resources then why bother having them.  You probably have enough that if you don't look at their usage you won't notice a difference.  So what if Snagit uses a little bit of CPU cycles as long as everything else works fine I'd leave it alone
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  • Dave
    As long as the Printscreen hotkey still works, a minor delay is no problem. At my company, we use lots of resource heavy programs and lots of network transferring. We have seen snagiteditor reduce network transfer speeds by up to 50% and also reduce the performance of programs as they have to fight the editor for CPU time. Unless this bug is fixed, we will need to disable it from running in the background.
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  • Manny Carvalho
    Well, if you see performance issues than do try stopping the editor in the background and see what happens.  Having resource heavy software isn't often the case but I can see where that might be a problem for you.  I don't think this is a bug but rather a design parameter that you can turn off.  This is meant to increase Snagit performance but it could decrease other software performance.  It's a trade off that normally works well.

    If turning off the editor in the background doesn't do it for you then I'd contact TechSmith customer support directly.  Reducing network speed by 50% is atypical and something else more fundamental might be going on.  Good luck.
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  • Sam Haycraft
    And one other thing to consider:  much of the time, the editor runs in the background fine at 1-3% max, and exhibits no delay when starting up via the print screen button.  It only jumps to 25% at random.  So, like I said, calling this a "design parameter" is complete nonsense.
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  • Sam Haycraft
    Complete nonsense.  This is absolutely a bug.  I can count on one hand the number of situations in which a background program should be consuming an entire  core, and this is not one of them.  Not even close.
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  • pete koning
    I agree. This is totally a bug. A background process should not bring an entire core to it's knees. On my laptop I'm seeing the same precise symptoms mentioned above by Bob. I'm running version 10.0.0. If a later version fixes it then I would expect techsmith to supply me that version for free.
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  • solanum.no
    I agree too.   And this happens "random" here too.   Other programs do NOT behave like this, and besides this stresses the temperature of the CPU in a way that makes my cooling fan running at highest level ! with annoying noise.  You should absolutely investigate this as a problem and change the behaviour.
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  • rcurtis
    A little late here, but I too am having this problem. 1 core is pegged. This is a definitely a bug and would like to see TechSmith address it.
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  • Ilham Magetan
    It consumes around 70% of my RAM since first second capturing and eat my RAM more during continue capture. Really really dissappointed.
    I work as a computer problem repair and I say "this is not about our computer or settings at all. It is really about the new snagit 2018 problem"
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  • Ilham Magetan
    stop using this worst thing ever untill it be fixed
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  • Dave
    Thank you, other than that, it is a great product.
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  • Kelly Mullins
    Hello,
    I am just wondering if anyone having this issue has opened up a ticket with our Technical Support team to see what might be causing the problem?
    https://support.techsmith.com/hc/en-us

    We are not equipped in this forum to diagnose this kind of issue. So, I encourage you to go over to our support site and get help there.
    You can open a ticket, call, or chat - whichever is most convenient for you.

    Kelly
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  • Dave
    I attempted to open a ticket but the issue was brushed off as "normal". Snagiteditor should not be consuming up to 30% (and more) of CPU during program installations, or file transfers. It's damned suspicious.
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  • pete koning
    I had opened a ticket on this issue in Sept of last year and was asked to upgrade to 10.0.2. Because I was getting a new laptop I deferred at the time.

    The problem didn't go away on the new hardware, so I upgraded to 10.0.2. It still kept happening. One of the quad cores would totally lock up and the CPU would show 25% busy. The only recourse was to shut down snagiteditor.

    I'm trying to get my IT group to upgrade to a newer version (11?, 12?) but it's a corporate 'thing'. And I'm not sure why we should have to pay for an upgrade to fix a bug. In any event yesterday I tried locking the snagit process to a single  cpu. That brings about it's own set of problems but I'll report back.
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  • rcurtis
    I'm using version 11.0.0 and it still happening, so don't get your hopes up that upgrading solves this.  Many other posts higher up in this thread also see the problem with 11 so I know it's not just me.
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  • Anders Z. Heick (AZH)
    Also happening with the latest v13.x release. However not that much but still between 5-10% CPU usage even when only sitting idly in the tray bar. That's crazy!
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  • stephensterry853
    Have you tried contact support AndersZH ?,

    SnagIt shouldn't be using 5 to 10% of your CPU at Idol. It doesn't do it on my machine and here's the screen shots to demonstrate it.



    I wouldn't knowingly allow a program to suck the life out of my processor while it is merely idling.It's a waste of valuable resources.

    This is a Free Service. Submit a ticket at,

           https://support.techsmith.com/hc/en-us/requests/new

    Or call, >>>

     Toll Free: 800.517.3001 (U.S. & Canada Only)

    8:00 AM to 7:00 PM EST Monday through Friday

    Regards, Joe

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  • Anders Z. Heick (AZH)
    Thanks Joe. I will raise a ticket. It is a periodically problem. Suddenly the process wakes up and starts using CPU resources for while and then calms down again for a while... quite strange behaviour. However, I have seen similar (and also much worse) cpu-usage patterns in previous releases, but most seem to be fixed (expect this one) :-)

    Regars, Anders
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  • Manny Carvalho
    The Snagit process shouldn't use CPU resources when idle but it does so occasionally when it needs to do something. A 5-10% resource use is minimal and should have no impact.  Users normally would not notice this.  If it's doing this all that time then that's an issue that tech support can help with but if it's only once in a blue moon then that's just the way it is. 
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  • stephensterry853
    Unless SnagIt is updating itself, I can't see any reason for SnagIt to consume resources while at idol.

    The program is either at idol or it isn't.

    Or, it's doing something completely on it's own, without any user input triggering it.

    Regards,Joe
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  • Lonnie Wright Jr.
    I am having the same problem now w/ Snagit 11.  When the editor automatically starts upon Windows login it almost immediately starts consuming large chunks of CPU and Memory.  This trend also continues if/when I shut it down from Task Manager and try to start it again manually (because most of the time I can't stop the editor normally while its running like this).  There are times that I can get this process to work and the Editor will behave "ok", but usually it isn't long before it is running amuck and causing performance issues.  This is particularly frustrating because I am a project manager who carries his laptop around from meeting-to-meeting and I don't appreciate a "background" application that isn't doing anything be the reason why my battery drains so quickly....

    That being said; I would like to know if someone savvy enough could tell me if there is a difference between starting the Editor up manually (as it's own entity) or automatically upon Windows login vs calling it from the Snagit capture application.  After some trial and error, I can't help but notice that it appears like the Editor consumes WAAAAAY less resources and is a lot more responsive after starting it through the 'Quick Launch' menu of the Snagit capture app rather than opening it up separately.
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