Sign up confusion on jing app.

Comments

16 comments

  • Logan S.
    Hey Johnno,

    Sorry to hear about your frustrations! We never want our customers to think of anything as wasting time, and we design our products to avoid that as much as possible. I'll be sure the Jing dev team sees this feedback to see what we can accomplish in the future. Unfortunately, for now we're not able to have a number starting the password.

    Sorry that I'm not able to help you out more!
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  • Johnno Nolan
    Don't know if the message was as confused I was but its when the message pop's up that is the issue.


    After I clicked create, i got the message. I feel there could be a better user experience here.
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  • Logan S.
    Hey Johnno,

    So you're looking for real time password validity checking, rather than having to click create to find out you need a different password?
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  • Osman Fajardo
    Email hola   
    Logan S.

    Te Tengo La Solución  ESE Programa es: de la Contraseña
    y ES: EL QR ...
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  • Johnno Nolan
    on all fields. The problem looked to me that it was on PW but it was actually on Displayname. The irony is that i had jing installed I could show you :)
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  • Logan S.
    Hey there,

    Ahhh, ok, I see what you are referring to. Like I said, I'll make sure this is seen by the people who can fix it.

    Also, we do have Snagit as well, and a free 30 day trial here: http://www.techsmith.com/download/sna...
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  • marlies.schiereck
    I have the same issue (2 years later). I entered an alphanumeric password, but it will not allow.
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  • Fred W. Grover
    Sorry to hear you are having this issue. I would contact TechSmith which I have provided the information below for doing that. They would be better equipped to check into this problem you are having and can offer you better support with that issue. This is a user to user forum and it would not be advised to try and have another user help with this issue as they would or might need your password and other information which I would never advise giving that out to anyone except for the TechSmith Support people (Employees) for that assistance you might need. Anyway here is their contact information below:

    TechSmith Support Information

    http://support.techsmith.com/


    Phone: +1.517.381.2300
    Toll Free: 800.517.3001
    (U.S. & Canada Only)
    8:00 AM to 7:00 PM EST Monday through Friday

    I am sorry for your inconvenience with this issue and hope you get it solved quickly. Let us know what you find out and if you and them get it working for you. Thanks for posting and have a great day/night.
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  • marlies.schiereck
    Thank you for your quick and kind reply.
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  • Fred W. Grover
    Your are very welcome and I hope you found it useful and liked it. Let us know please what you find out. Meaning if the problem gets solved for you. Thanks and have a great day/night.
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  • Lauralee Hites
    I'm having the exact same issue.  I started with letter and tried numerous combinations. Letter then numbers, letters+numbers+special characters and I continue to have the same response. M ust be 2-20 alphanumeric characters, start with a letter and no spaces.  I've spent 20 minutes, disappointing. I'll try the link to SnagIt.
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  • Mauro Gagna
    Hi, I just downloaded and installed Jing and I had the same problem. Couldn't find a password that allows me to finish the installation (today is 16 Jun 2016)
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  • Jakob Jaber
    Same here
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  • kristian.hoff
    Same issue until I read this thread and realized that the was refferring to the Display Name and not the Password. Romoved the space in the Display Name and it worked
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  • DiegoFlores4114
    This is really easy, you need create a account in Camtasia, you can only sing in with your google account.
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  • Ricardo Morcegão
    The problem is the "display name"... its a "user name" what they want... so... you just need to make a username instead os a Display name... no spaces
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