Snagit and Problems Capturing High DPI Displays / Monitors / Screens

Completed

Comments

62 comments

  • Scott Scowden
    This reply was created from a merged topic originally titled Snagit 11 / 12 does not display correctly on high DPI screens.

    I am using a Yoga 2 laptop with a 13" 3200x1800 resolution. As shown below, Snagit looks pretty bad:

    0
  • Christian
    This reply was created from a merged topic originally titled HiDPI Yoga 2 Screen.

    The SnagIt Interface is tiny on my Yoga 2 Pro which has a 3200x1800 resolution. I can still use SnagIt but when I use any of the tools that allow text the text is not showing at all on my screen while I'm typing. After I finish typing and click somewhere outside the text item then the text appears. This makes it almost impossible to apply text to anything.
    0
  • stephensterry853
    I don't know if all the issues have been resolved or not. You could download and install the trial version of SnagIt 12 to test it. https://www.techsmith.com/download/snagit/

    You don't need to uninstall Version 9.1 to do that. Both programs can reside on the same computer.
    If you are using SnagIt 12 you cannot open SnagIt 9 at the same time. And vise versa, other than that the programs coexist without issue.

    Regards, Joe

    0
  • Betsy Landon
    I'm using SnagIt v9.1. I have a YogaPro 3. I can capture. When I edit the image or canvas size, the window doesn't open completely, so I can't see the properties to change them. If the latest version of SnagIt is high DPI aware, I will upgrade immediately.
    0
  • Betsy Landon
    Display is perfect in SnagIt 12!! I'm upgrading now. Thank for the quick response.
    0
  • stephensterry853
    Good to hear! Thanks for posting back and letting others know this.
    0
  • Betsy Landon
    I've been using SnagIt since 1996. My company has a site license. I don't think a day goes by at work where I don't use SnagIt either for manipulating images for the website or just illustrating a point to a colleague in an email. I also manage many websites outside of work and have my own license. I love SnagIt!!!
    0
  • Nachele Search
    This reply was created from a merged topic originally titled thinkpad yoga or Fujitsu Lifebook?.

    I am looking for a new computer to run camtasia to make videos. My old computer was a Gateway and I loved it--but they don't make it any more. I am trying to decide between a Thinkpad Yoga S1 or a Fujitsu Lifebook T935. Any ideas on which is better. I need to be able to flip the screen and write with a stylus to make my videos. thanks, Nachele
    0
  • Betsy Landon
    I bought a YogaPro 3 in April 2015 and I love it. Ever since I had a ThinkPad at work in 2005, I decided I would never buy anything but a Lenovo for myself. I also have a 2009 Lenovo ideaPad running Vista that still works great. I just wanted something newer, faster, slimmer and with more memory and disk space.
    0
  • Brett
    This reply was created from a merged topic originally titled I've moved from a thinkpad to lenovo yoga (with a very high resolution) and the S....

    snagit on high resolution screens
    0
  • Nawaz
    This reply was created from a merged topic originally titled Snag it latest version not recording full screen on Lenovo Yoga 2 Pro laptop.

    I have a Lenovo Yoga 2 Pro laptop. I launc Sangit and select the whole screen and then click on the Video icon then the selected area just changes to a part of the screen instead of the whole screen. Pictures are fine. I can take full screen pictures but its just the video that is frustrating me. I need full screen video capture on yoga 2 pro. Can somebody help me out?
    0
  • freeman.live
    This reply was created from a merged topic originally titled SnagIt doesn't support hi-DPI screen display.

    When working in SnagIT (editing) on a hi-DPI screen (4k), the cursor and objects within the display are tiny. Very difficult to grab the handles on objects and the text is very small indeed. The menu however is normal.

    I would take a screenshot to show you but unfortunately SnagIT disappears when I launch Capture!

    Will TechSmith be fixing this issue?

    Thanks
    0
  • gbarn
    this is the official topic regarding high DPI screen captures, and have not seen posts in months-yet issue is unaddressed.
    I have Yoga 3 Pro is impressive and by no means Snagit the only app struggling with the screen resolution - Dashlane is far worse, as a Password manager when you can not read the screen makes it a bit point less.
    My specific issue is the capture support on these hi-RES screens. The verticle scroll option appears to have issues and indeed only captures a small segement of the screen what capturing the entire scrolling screen.

    So, last post says 3 months ago...hoping update.

    Thanks - gbarn
    0
  • billyclark
    I am using a 1920x1080 screen and my images are still slipped off on the right side. I get about 66% of the image using scrolling capture, but the other 33% is clipped automatically even though everything seems to scroll without issues. Here's an image: http://screencast.com/t/3gN2wXf0uUp
    0
  • freeman.live
    C'mon TechSmith - what's happening?!

    I should mention too that there are other issues in Windows 8.1 on my MSI laptop. I have found recently that SnagIt has been crashing when I try record video. When I finally do get it to work the screen area is very small i.e. 1920x1080 pixels is the max where-as my 4k hi-res runs at 3860x2140pixels. So SnagIt cannot capture at my full screen size.
    0
  • Fred W. Grover
    Billy thanks for sharing the image of what you got when trying the Scrolling Window Option. I too have a Laptop with a screen resolution of 1920x1080 and I am using the Latest Version of SnagIt 12.4 on a Windows 10 64 Bit System. I could not get the same results as you showed. Can you make a short video or something or give more details on your settings for the capture options? Sorry this is not working for you. Thanks for posting and let us know. Have a great day/night.
    0
  • billyclark
    Can I Webex and show you? Will save us both a lot of time.
    0
  • Fred W. Grover
    Yes Billy that would be fine. Let me know when you do this and when and we can go from there. Thanks for the reply back. Cheers Fred :)
    0
  • David Martin
    4K display. The editor UI is almost unusable. Version12.4.1
    0
  • Betsy Landon
    The latest version is better for me, but there are still issues with my high resolution laptop (Lenovo Yoga Pro 3).
    0
  • Betsy Landon
    Is TechSmith working to fix SnagIt for high resolution displays? Many of the features are still very small and unreadable.
    0
  • Jessie O'Donnell
    High resolution display support is definitely something we're working on, especially as these devices are becoming more abundant. That being said, I do not have any specifics or dates I can share at this time.
    0
  • chris
    I have Jing and SnagIt. Since switching to 3x4k monitors, I can regularly crash both applications. 
    0
  • Zane Winberg
    Does not work in Jing either. Will crash. I had to change my display settings back to 1080 p to get Jing to work.
    0
  • Michael Schumann
    Hi Techsmith People. There is an easy way to solve the problem if you just include a switch that makes the editor Non DPI Aware. Then Windows will scale it and everything is fine. Please supply such an update ASAP. As I am a software developer myself I know that this done in a few minutes!

    I currently helped myself by editing the internal resource file to non DPI aware and adding DPIMangler DLL (http://www.genericmaker.com/2014/05/f...). It now scales correctly on my Surface 4 pro.
    0
  • theleveebreaks
    I just tried this with no luck. I included the x86 DLL in the application folder then used CFF Explorer to import DPIMangler, then saved the EXE. On application start I don't see a difference in the Snagit Editor. I'm on trial version and haven't handed over my $50 to Techsmith yet. Think if I hold off on purchasing they will work faster to resolve the issue?
    0
  • kirar822
    Any idea when the fix will be available?
    0
  • Michael Schumann
    Have you also used a resource editor to patch the section "<dpi aware> to "no"?

    I think both actions are necessary. I do not think there is a difference between trial and licensed exe for this issue.
    0
  • Tom Scharf
    Are you EVER, EVER, EVER, EVER, EVER, EVER, EVER going to fix this?  

    The windows SnagIt editor is barely usable and should be an utter embarrassment to an imaging company who is theoretically out in front of these issues.  Is it?

    Almost every single program I use I have been able to get updates that properly deal with HiDPI screens.  There are two remaining:

    1. The SnagIt editor
    2. QuickBooks

    I've been using your product for a very long time, what is going on here?
    0
  • Daniel
    while snagit is now usable on high-dpi screens (mine is snagit 13.1.1 on a surface book with 3000x2000 and 200% scaling, the snagit windows grow to huge GUI's on an external monitor with lower dpi (i.e. 1920x1080, 100% scaling)

    Are you going to fix that too?
    0

Please sign in to leave a comment.