Comments

28 comments

  • notforme2
    I have a similar problem. I am running two monitors.

    Monitor 1 is my Microsoft surface book pro, 3000 x 2000 resolution. (200% zoom for text, apps and other items, windows 10 recommendation) - Screenshot attached
    Monitor 2 is display port monitor - 1920 x 1200 resolution. (100% zoom for text, apps and other items, windows 10 recommendation) - Screenshot attached

    When I try to capture an image with Jing it tries to capture at 3000 x 1200 and massively magnifies parts of the screen.

    I love Jing dearly help please!!

    Please note I tried changing the primary monitor and get the same behavior.

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  • Robert R.
    Hi there;

    The issue is the fact that you have your second monitor set to 200%, where Jing requires 100%. Please set both monitors to 100%, restart the computer, then take a capture with Jing. Do you have the same issue?

    -Robert
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  • Ben Thompson
    Hey Robert, I'm having the same issue. In this case (Surface Book with external monitors) it's impossible to use the laptop with the scaling at 100%, and it's impractical to use the external monitors with the scaling at 200%.
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  • Ben Thompson
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  • Ben Thompson
    Interestingly, if I'm careful not to draw the selection box over multi-monitors it usually works without crashing.
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  • madizin
    I have the same setup like notforme2 in the first answer:
    Monitor 1 is my Microsoft surface book pro, 3000 x 2000 resolution. (200% zoom for text, apps and other items, windows 10 recommendation) -
    Monitor 2 is display port monitor - 1920 x 1200 resolution. (100% zoom for text, apps and other items, windows 10 recommendation)

    Robert R's advice is useless (sorry, no offense there), because having the Surface roll on 100% zoom is completely unpractical indeed.

    Isn't there another solution? Love Jing so much...
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  • Ben Thompson
    It seems I'm usually able to get one snip from Jing before it crashes. I've been falling back to using Window's "Snipping Tool" if I don't want to annotate. It's a shame, as I've found nothing as handy as Jing.

    Sadly I have to agree with madizin, the proposed fix isn't practical.
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  • madizin
    Yeah, working with snipping tool too atm, its frustrating ^^

    Will try Greenshot or Screenpresso tho if this doesn't get fixed...
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  • middelpunt
    Did fresh install. First snip works oké. Second snip = Jing crash!
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  • Jeff Lenardson
    I have the same issue on Windows 10,  even with one monitor.   One Snip,  perfect,   2nd snip,  crash,  exit,  cancel,  reopen the app.   It's become unusable.  
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  • middelpunt
    Run away!

    This shit happens since at least july 2016 (see first post) and nothing has been fixed yet.

    Try better free products  like Tinytake
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  • corydouglas41
    Same here... after one screen capture, it usually crashes. I wish they had a fix for this. 
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  • middelpunt
    No Jing for me anymore. I have switched to TinyTake and I won't look back. Works great and has no problems with a 4K monitor next to a fullHD laptop. 
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  • Dylan Elliott
    Had same issue. Trying TinyTake out now.
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  • Ben Thompson
    I seem to have stumbled onto a fix - it's working for me with Compatibility Mode enabled for "Windows XP". It doesn't work on "Windows 8".

    Side effect is that the interface is huge, but hey, it works!
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  • Nicky Clark
    I have the same issue as the original poster. I have a 4k Dell XPS15 laptop at 225% zoom, and a Phillips 1080p monitor at 100%. 

    need to be able to take screenshots on my Phillips monitor or else Jing is of no use to me anymore, but ever since I got this setup Jing completely crashes and my screens go white whenever I select 'Capture'.

    Changing to Windows XP compatibility didn't help for me. Any other suggestions would be appreciated!
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  • Nicky
    I switched to Snagit and won't be looking back, works perfectly and has a lot more editing functionality built in. 
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  • Richard
    I am having same issue, did anyone find a fix for this?
    thank you
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  • RR_7E
    Also having the same issue with a Surface Pro 4 with 2 additional monitors.

    Looks like the issue has been acknowledged:

    https://support.techsmith.com/hc/en-us/articles/203733688-Jing-Windows-Known-issues-with-multiple-mo...
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  • middelpunt
    Any idea when there will be a new version of Jing? I don't think they update Jing that often, but I can't find an overview to proof my statement...
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  • romanavers
    what helped me a bit is to - right click on Jing's icon - Properties - Compatibility tab - check Override high DPI scaling checkbox 
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  • Jeff Steiner
    YES!!!!  This worked for me on a couple of repeat activations, so looking 
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  • hetaswi
    Thank you. This worked for me as well!
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  • byron.husch
    Worked!
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  • middelpunt
    Still no luck for me. I'll stay away from Jing
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  • middelpunt
    They don't care, so no ...

    I have switched to TinyTake 2 years ago (see below) and I won't look back. Works great and has no problems with a 4K monitor next to a fullHD laptop!

    (I don't own shares in TinyTake but I hate company's like Techsmith who don't listen to their users ... )
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  • jeff.hesser
    I've been using Jing with multiple monitors for a long time with no problems. Just replaced my old Cintiq with a new (much higher def) Cintiq Pro and now Jing crashed every 2nd or 3rd time I use it after restarting. I can't find the compatibility settings in the preferences menu, are they still accessible?
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  • middelpunt
    No Jing for me anymore. I have switched to TinyTake and I won't look back. Works great and has no problems with a 4K monitor next to a fullHD laptop. 
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