Jing crashes in Win10 with 2nd monitor on mDP
Laptop- 4k 3840x2160 - 250% display resolution - laptop: https://us.msi.com/Workstation/WS60-Workstation-Intel-Xeon-.html#hero-specification&sku_no=1523
2nd Monitor - 3440x1440 - 100% display resolution- Dell U3415W
Jing opens, but when I go to start a capture - it crashes. Both monitors go bright white.
If I turn off the 2nd monitor, Jing works.
2nd Monitor - 3440x1440 - 100% display resolution- Dell U3415W
Jing opens, but when I go to start a capture - it crashes. Both monitors go bright white.
If I turn off the 2nd monitor, Jing works.
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I have a similar problem. I am running two monitors.
Monitor 1 is my Microsoft surface book pro, 3000 x 2000 resolution. (200% zoom for text, apps and other items, windows 10 recommendation) - Screenshot attached
Monitor 2 is display port monitor - 1920 x 1200 resolution. (100% zoom for text, apps and other items, windows 10 recommendation) - Screenshot attached
When I try to capture an image with Jing it tries to capture at 3000 x 1200 and massively magnifies parts of the screen.
I love Jing dearly help please!!
Please note I tried changing the primary monitor and get the same behavior.
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Hi there;
The issue is the fact that you have your second monitor set to 200%, where Jing requires 100%. Please set both monitors to 100%, restart the computer, then take a capture with Jing. Do you have the same issue?
-Robert0 -
Hey Robert, I'm having the same issue. In this case (Surface Book with external monitors) it's impossible to use the laptop with the scaling at 100%, and it's impractical to use the external monitors with the scaling at 200%. 0 -
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Interestingly, if I'm careful not to draw the selection box over multi-monitors it usually works without crashing. 0 -
I have the same setup like notforme2 in the first answer:
Monitor 1 is my Microsoft surface book pro, 3000 x 2000 resolution. (200% zoom for text, apps and other items, windows 10 recommendation) -
Monitor 2 is display port monitor - 1920 x 1200 resolution. (100% zoom for text, apps and other items, windows 10 recommendation)
Robert R's advice is useless (sorry, no offense there), because having the Surface roll on 100% zoom is completely unpractical indeed.
Isn't there another solution? Love Jing so much...0 -
It seems I'm usually able to get one snip from Jing before it crashes. I've been falling back to using Window's "Snipping Tool" if I don't want to annotate. It's a shame, as I've found nothing as handy as Jing.
Sadly I have to agree with madizin, the proposed fix isn't practical.0 -
Yeah, working with snipping tool too atm, its frustrating ^^
Will try Greenshot or Screenpresso tho if this doesn't get fixed...0 -
Did fresh install. First snip works oké. Second snip = Jing crash! 0 -
I have the same issue on Windows 10, even with one monitor. One Snip, perfect, 2nd snip, crash, exit, cancel, reopen the app. It's become unusable. 0 -
Run away!
This shit happens since at least july 2016 (see first post) and nothing has been fixed yet.
Try better free products like Tinytake0 -
Same here... after one screen capture, it usually crashes. I wish they had a fix for this. 0 -
No Jing for me anymore. I have switched to TinyTake and I won't look back. Works great and has no problems with a 4K monitor next to a fullHD laptop. 0 -
Had same issue. Trying TinyTake out now. 0 -
I seem to have stumbled onto a fix - it's working for me with Compatibility Mode enabled for "Windows XP". It doesn't work on "Windows 8".
Side effect is that the interface is huge, but hey, it works!0 -
I have the same issue as the original poster. I have a 4k Dell XPS15 laptop at 225% zoom, and a Phillips 1080p monitor at 100%.
I need to be able to take screenshots on my Phillips monitor or else Jing is of no use to me anymore, but ever since I got this setup Jing completely crashes and my screens go white whenever I select 'Capture'.
Changing to Windows XP compatibility didn't help for me. Any other suggestions would be appreciated!0 -
I switched to Snagit and won't be looking back, works perfectly and has a lot more editing functionality built in. 0 -
I am having same issue, did anyone find a fix for this?
thank you0 -
Also having the same issue with a Surface Pro 4 with 2 additional monitors.
Looks like the issue has been acknowledged:
https://support.techsmith.com/hc/en-us/articles/203733688-Jing-Windows-Known-issues-with-multiple-mo...0 -
Any idea when there will be a new version of Jing? I don't think they update Jing that often, but I can't find an overview to proof my statement... 0 -
what helped me a bit is to - right click on Jing's icon - Properties - Compatibility tab - check Override high DPI scaling checkbox 0 -
YES!!!! This worked for me on a couple of repeat activations, so looking 0 -
Thank you. This worked for me as well! 0 -
Worked! 0 -
Still no luck for me. I'll stay away from Jing 0 -
They don't care, so no ...
I have switched to TinyTake 2 years ago (see below) and I won't look back. Works great and has no problems with a 4K monitor next to a fullHD laptop!
(I don't own shares in TinyTake but I hate company's like Techsmith who don't listen to their users ... )0 -
I've been using Jing with multiple monitors for a long time with no problems. Just replaced my old Cintiq with a new (much higher def) Cintiq Pro and now Jing crashed every 2nd or 3rd time I use it after restarting. I can't find the compatibility settings in the preferences menu, are they still accessible? 0 -
No Jing for me anymore. I have switched to TinyTake and I won't look back. Works great and has no problems with a 4K monitor next to a fullHD laptop. 0
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