Audio stops recording after 10 mins

Comments

3 comments

  • Wayne Steinhour
    I'm sorry to hear that you had this problem. I would suggest that you call our tech support with this issue. It is not a common problem as far as I know. We need to understand the details of what happened so we can determine whether this is something that we can and should fix.

    Thanks for bringing this to our attention.

    Wayne
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  • Francine Cote
    I'm having the same problem and so are many folks on internet so I doubt this is not a "common" problem.
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  • Robert R.
    Hi Francine;

    There are many factors that can come into play when recording on a computer; from conflicting applications to incompatible hardware to resource issues to permission limitations. The best way to determine the cause, and possible resolution, is to open a ticket with our Support Team, as they will be able to pull diagnostic files to determine the underlying issue. Have you opened a ticket yet?

    -Robert
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