Recording a presentation with video - surface pro 4

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  • Josh Holnagel
    Hello!

    Sorry you're having trouble. We've seen some recording issues with the Surface Pro line in the past, specifically the built in cameras. Often, these can be resolved by performing any outstanding camera driver updates. Could you try that route?

    If you need help with that step, or if that doesn't do the trick, please call or open a ticket with Tech Support here:
    https://support.techsmith.com/hc/en-us

    -Josh
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