Need Macintosh Support for Morae. Need a SHARED solution.

Not planned

Comments

36 comments

  • hernanb
    Hi

    Is what you are testing Mac-based? If not, consider running Morae in Bootcamp or Parallels. We have used it running in Parallels in the past.

    Is the problem more that you need multiple licenses (or to use Morae on multiple machines) or that you need a solution that runs on the Mac OS? Help me better understand what you are trying to accomplish.

    Thanks
    Barb
    UX Manager | TechSmith
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  • Jeffrey T. Siliko
    I need a solution that works on the Mac OSX enviroment STAT! ASAP!
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  • JordanSkole
    What are the chances that @techsmith will bring Morae to the Mac? #yx #usabilitytesting

    This reply was created from a merged topic originally titled
    Bring Morae to the Mac.
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  • Jeremy, Product Manager
    Customers Joe and Jason have also requested this. This request was merged with a previous Morae for Mac request and as a consequence those comments were removed. Those comments can be found by clicking the link in Joran's reply above called "Bring Morae to the Mac".
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  • robotperson
    [cough] Silverback [/cough]
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  • ifrazm
    Silverback is no way near as robust, nor does it provide the editing tools that Morae builds in. These tools mean that producing presentation ready material is done at a very fast pace.....
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  • daveowens
    When will you release Morae recorder for mac. As I see it you would be able to corner the market.

    This reply was created from a merged topic originally titled
    Morae Recorder For Mac OSX.
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  • Jonathan Mao
    I'd love to see a Mac OS version of the Morae suite of products.

    Our company uses a mix of Windows and Mac OS. We also like to test on both platforms. So it makes sense for us to be able to run the apps natively on their respective platforms.

    Virtualisation is not a good option for us - the performance of products like VMWare is not practical when you're on a deadline.

    It would be great for Morae to develop Morae for Mac (from scratch) and take advantage of the OS X user interface.

    This reply was created from a merged topic originally titled
    We'd love to see a Mac OS X version of Morae.
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  • kennykutney
    Yeah, Mac OS native version of Morae is really, really needed! We're doing tons of iOS work, so it's really all OS X.
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  • John Bligh
    When do you plan to release Morae for Mac? I've begun to use other solutions but none are as useful or robust. I'd hate for my UX Team to have to move on from your software.
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  • Jeffrey T. Siliko
    I'd love to see a Mac OSX version, as we're both a Win/Mac office, but hearing issues with running it in Parallels enviroment from a benchmark perspective, not as good as running on a PC machine. But we don't want that, we wan't it for Mac. Why no Mac client is beyond me!! Probably because it takes real work to get it ported over.
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  • Wayne Steinhour
    Hey Jeffrey, thanks for your comments. You hit the nail on the head. The problem is, indeed, that it "takes real work to get it ported over". As a developer, I would love to do a version of Recorder for OSX, iOS, Android, etc. The question is always where to devote our resources to deliver the maximum value to our users (which of course means what will drive sales). If we become convinced that we will increase our sales (or customer satisfaction) more by porting Morae over to OSX rather than putting our development resources to work somewhere else, we will certainly do that. So comments and requests from people like yourself asking for a Mac version helps your case. I wish I could tell you that we have definite plans to port Morae to the Mac. What I can say is that we are constantly re-evaluating the demand and re-caclulating how to spend our development effort.
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  • Jeffrey T. Siliko
    Can anyone talk about running Morae on Parallels then? Performance hit at all in a virtual environment? Just trying to gauge if it's worth installing it on the Mac in Parallels Win 7 Enterprise system. Any help would be great!!
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  • John Bligh
    I tried it in VMWare, and it was unstable and slow. We need a native solution.
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  • Wayne Steinhour
    I think John is probably right on this one. I talked to our main tech support guy for Morae. He indicated that system resources is a problem with trying to run our other screen recording applications (Snagit and Camtasia) on Parallels. Morae would likely have the same issues.
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  • Vanessa Keeton
    Yep, same problems here. It would be awesome to have a cross-platform solution, or an some sort of integration with some other Mac testing software. I would settle for starting with editing and contributor functionality as well. So maybe starting there to do it in phases.

    For us, the problem is not getting some PCs for testing as it is, once we have the video the whole team is on mac and needs to comment and edit on mac. IT will not give a VM to everyone, so that is not an option for us. If you happen to have this and I missed it, please hook me up with a link. :)
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  • John Bligh
    Here's an idea: Morae for Mac!! When are you going to put out a Mac version of Morae? It's painful opening Windows just to load Morae. I'd hate to have to figure out how to move on from your otherwise excellent product. Much thanks.

    This reply was created from a merged topic originally titled
    When are you going to release Morae for Mac???.
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  • Frank Astorga
    I also need a MAC version :-D
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  • Jbird
    In a world where design professionals and even more and more developers are using Macs, not having a Mac solution is ridiculous and arrogant. It's ironic and sad that the product design team behind a UX product has such a inaccurate grasp of their demographic. 

    Designing a UX product for PC-only is like designing an oceanliner that only sails in shallow water. 90% of all UX Designers ARE ON MACS! Or maybe you just want the product to die and for no one to use it...
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  • John Bligh
    That's a shame because my company would use it in a second.
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  • Wayne Steinhour
    Unfortunately, a Mac version of Morae has still not risen high enough in the company priority list to make this happen.  We just don't feel that the demand is high enough to justify the effort at this time.  I wish that I could give you more positive feedback, but I am not optimistic that Morae for the Mac will be coming any time soon.
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  • John Bligh
    Or maybe give Camtasia the ability to open and edit Morae files.
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  • John Bligh
    Another thing I noticed: 95% of the laptops in use at the last AN EVENT APART conference in Boston, which was attended by loads of UX pros, were Macs. Granted, my assessment is purely by observation, but at any of these events, Macs are far and away the most common platform in use.
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  • Wayne Steinhour
    Hmm... Giving the ability of Camtasia to open Morae recordings might be worth looking into.  We would like to do a better job of making all of our products play nice together.  Thanks for the suggestion (but no promises).
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  • benturner1976
    We use Morae at work for our traditional testing but are running into this Mac / PC (and other device) problem too. We are having to find our own non-Morae workarounds for non-PC work or where we don't want to use document-reader style cams. I totally agree that Morae could very quickly become dead in the water if it doesn't get a grasp of cross device testing (never mind just this PC / Mac debate). If online offerings like WhatUsersDo.com or UserTesting.com extend out their remote user testing to begin with it'd go a long way to giving us the cross platform/device functionality we are looking for. Alternatively maybe Adobe could cobble a few of their current packages together to create and sell something through Creative Cloud. Whatever happens there has to be profit in it, especially since the UXD workforce is seemingly growing exponentially at the moment. Anyhow here's hoping someone develops the software we need. Com'on Techsmith get your act together! 
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  • james.bowen
    My UX team would be all over Morae for Mac. We switched to Macs a few years back and everything was so much better except for usability testing. We're using Silverback now, which is pretty good for what it does, but we don't do highlight videos like we used to because we don't have the annotation and editing tools that Morae provides. Most of the web / UX world uses Macs so it's hard to believe it's not a huge, untapped market for Techsmith.
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  • Pavel Pola
    We are also interested in Morae for Mac. Our UX team completely switched from PC to Mac and we need a similar solution on Mac. Are there any plans for going to the constantly growing Mac world? Thanks.
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  • BMeunier
    Could someone on the Techsmith product management team explain what currently highly popular is in the product roadmap since forever?

    All we hear is what Techsmith is not doing and we don’t see any highly voted issues ever come to fruition. Consequently, it would be very, very helpful if Techsmith could be more transparent on those specific Morae for mac product issues as I would really like to understand the impact of votes to this roadmap and the use cases/feedback that are driving the roadmap features.

    We understand there is a balance between customer desired features, admin desired features, and technical debt to address performance, security, and scalability. However, I’ve been using this product for over 8 years, and nothing about Morae for Mac. 
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  • Wayne Steinhour

    Thanks for your comments.  I appreciate the interest and enthusiasm of our Morae customers that would like to have a Mac version.  Unfortunately, we still have no plans to port Morae over to the Mac platform.  There is simply not enough volume to justify the considerable expense that the development effort would entail.  I wish I could give you a more positive response.


    Wayne

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  • Jbird
    I keep wondering where the data around "not enough volume" comes from. Have you actually done a poll of your customers or market research to support that? Because it just doesn't resonate with my experience or from the looks of it the experience of most other designers. If your target audience were call center agents or business managers what you say would make sense. But the VAST majority of UX Designers (and even an increasing # of developers) use MACS. I personally know over 300 UX Designers and NOT A SINGLE ONE uses PC.

    Just curious what data you have to back up your claim because comments like that to this demographic make you seem really out of touch from who your target user really is...
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