Snagit editor is taking a lot of cpu time when I'm not using it

Comments

24 comments

  • Adam Marks
    What version of Snagit are you using? I ask because we did have bugs related to spiking the CPU in the background around the timeframe of Snagit 9.0 and 9.1.

    Doing a "Check for update" may find a update that fixes the problem.
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  • ceabel67
    I have Snagit 10 and am exeriencing spiking CPU usage when not in use but when leaving Editor open or when using Editor. Previously I was able to keep Snagit and Snagit Editory running all day and use off and on. Now I am finding I must close it to ensure it is not hogging up CPU.

    I am running Snagit 10.0.2 (Build 21) - Nov 8 2011, and when I check for Upgrade there appears to be no additional fixes.
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  • Adam Marks
    You have the latest, for 10.0.2 we have not seen spiking CPU usage occur. One thing to try would be to close everything in the image tray to see if the CPU usage evens out. Does the CPU usage start to spike immediately after starting Editor?
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  • ceabel67
    Thank you for your reply.
    CPU usage would go to ~ 40-50% for Snagit at various times of the day (as I left Snagit and Snagit Editor running).

    I clean the image tray out frequently (multiple times a week). I use Snagit heavily.

    Yesterday I did the following, since there were very old captures (found these hints in blogs). I thought since I kept my tray clean the images were gone... but there were MANY old images on C:
    Deleted files at: C:\Documents and Settings\>>username< ... not .exe, but .ex
    So today I uninstalled Snagit 10, and found that Snagit 8 was also still in the add/remove programs window. So uninstalled Snagit 8 as well.
    Then re-installed Snagit 10.

    The issue of CPU usage only recently occurred ... maybe within the last 3 weeks, with this week being the worst.

    Hopefully the cleanup/re-install will fix the issue. So far so good.
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  • Andrew Sliwkowski
    Latest Version 11.0.1 Build 95 - continues to have this CPU peg problem
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  • mgeldert
    I have same high CPU usage issues. I"m now on version 11. I've had this since V8.
    I'll notice my PC responding slowly, look in taskmgr and there's snagit editor at 25%. End that task, and things go back to normal.
    I can restart snagit, and it will work ok for a period of time.
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  • ceabel67
    Thank you. I will try this approach.
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  • bob
    I'm pretty sure there is a bug in snagiteditor.exe v9.1.0.206 and it sounds like it might still be in v10 and v11. The symptoms are that the process will use 100 percent CPU on one of your cores since it is apparently a single-threaded process so it can't run on multiple cores simultaneously, although it will jump between them, such that you will see CPU usage on all cores. So if you have 4 cores, then the process will take 25% CPU. If you have 2 CPUs then it will use 50% CPU, etc. It might get triggered following awaking from a sleep state, but not consistently. In any case, I notice it when my laptop's fan is louder than normal and I check task manager and see snagiteditor.exe at 25% (my laptop has 4 cores). Has this bug been fixed? I'm running Win7 Enterprise x64.
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  • IrwinMFletcher
    12.4.1 and still a problem apparently.  Though now it's more annoying than disruptive.  Frequently when I'm doing nothing the CPU will show activity that's unexpected.  Looking at the running tasks, there's the editor hogging 5% constantly.  It doesn't happen all the time so I guess rebooting solves it for a while.  Guess I'll set the editor prefs back to close on exit rather than run in the background.
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  • haug
    Same problem here. And what's particulary annoying is that Snagit Editor is supposed to be closed (I closed the Window) but it still shows up in the list of active processes. That's insane. Why does the editor not close when I tell it to? (Note, I am talking about the "Snagit Editor" process, not the "Snagit" process, which obviously has to be running in order to have quick access to it.


    Please, TechSmith! Fix this.

    P.S. I'm on version 12.4.1 (Build 3036)
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  • IrwinMFletcher
    If you want the editor to terminate when you close it, there's a setting for that.  File/Editor Options/General - keep editor running in background.
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  • haug
    Now that's at least a workaround. A cheap workaround, but a workaround. Thanks for pointing that out!
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  • LaughingJohn2

    Me too! It's not super high but it's enough to keep my fan making a noise... V12.4.1

    (note that the editor is "closed")


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  • dany_salbaticul
    13.0.2 - Snagit editor - It takes so long to open
    Though it is more limited than Photoshop - Snagit editor opens a little hard.
    Photoshop - I understand him to have more loading

    Snagit editor - Why has so much loaded?

    Maybe something can be done.
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  • Mark Lederer
    Using Snagit ver13   Or is it version 4.1.1 (78096) uses about 5% of the CPU when idle and the Background app  Snagithelper uses another 6% CPU when idle.  That's ridiculous.  Makes the program of limited value. Can I get my money back?
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  • andy
    like a refund as well unless this gets fixed
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  • Karim Loukili
    Have that issue as well with V12. SysInternal ProcessMonitor shows file system activity FILE_NOTIFY_CHANGE_FILE_NAME on drive c und d with unusual high duration.
    Looks like SnagitEditor is programmed to track changes on root of drive C:\ and D:\. But what for?




    Some discussions about FileSystemWatcher
    https://social.msdn.microsoft.com/Forums/Windowsdesktop/en-US/d219394c-caf5-4767-a2b2-db7c22339165/f... or
    ReadDirectoryChangesW
    https://www.google.de/search?q=ReadDirectoryChangesW+high+cpu&oq=ReadDirectoryChangesW+high+cpu&...
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  • Karim Loukili
    Ok, but I never have tagged a caputure with searchable text and I don't need a tracking of location changes. 

    Is it possible to turn this feature off? It seems to cause the cpu load which bothers more than not to have this feature.
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  • Adam Marks
    Snagit does perform file watching to keep files synced with an internal database that contains metadata about the images.  This is so that if you take a capture that you have tagged with searchable text and move it, you can still search for it and it will be found in the new location.
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  • Adam Marks
    I don't see a way to turn this feature off

    One thing to check,  are there any animations still running in Snagit Editor?   I have seen these take up to 5% CPU which if these are active would take more than file notifications will ever take.

    Open Editor and look for animations in the following 2 areas, if you see any, just click there to remove the animation.

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  • Karim Loukili
    I can see the icons you pointed out but they are not animated.

    I think you should offer a fix for the file tracking issue. It looks like a fault of microsoft but it can't be left as it is. You need to offer a workarround here.
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  • David
    So no reply to karim's post 8 months ago. I found this discussion searching for a solution to my ver 12.4.1 issue of 3-8% of CPU taken up by a program that's not doing anything. And no, no animations or tags. TechSmith won't chat with me because "I have an older version" Yeah, 12 not 13. Thanks for supporting your users/buyers. Anyone in the community have a solution - other than buying a different screen capture program?
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  • Karim Roumani
    Has this been resolved? Its such a bulky software.
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  • hthompson
    We first noticed this issue with Snagit 2018.1.0 and no update since has resolved.
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