Jing Why with Windows 10 does the window you are trying to copyreduce in size after opening Jing?

gperry

• August 10, 2017 16:17

Jing behavior in windows 10

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  Permanently deleted user

  • July 18, 2020 21:35

  Uhhh, wanna take another stab at explaining this? I'm confused as all get out at what the issue is.
  
  Are you saying you open Jing and something happens with a window?
  Or are you saying you want to use Jing and the window can't be seen?
  
  Cheers... Rick :)

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  gperry

  • July 18, 2020 21:35

  Here are my steps:

  1. I select to capture in Jing

  2. the yellow lines appear

  3. the screen I want to capture was full screen, but when yellow lines appear, the screen I want to capture reduces in size. everything is smaller. The window stays in upper left corner with black space 1/3 of screen below and on the right.

  4. Hope this makes sense.

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  baishakhi.chy37

  • July 18, 2020 21:35

  Same thing happening with me. Jing was working fine in windows 7. However, in windows 10 window size gets smaller when I click on Jing.
  
  https://www.screencast.com/t/RarGwY2FhiJ

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  gperry

  • July 18, 2020 21:35

  I want the screen to stay same size I have it when capturing. This only started happening with my new pc which is Windows 10

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  Permanently deleted user

  • July 18, 2020 21:35

  Thanks - that helps
  
  Sounds to me like a Windows 10 thing. I know that Windows 10 changes the playing field a bit with higher resolution displays. You might try playing with your display settings and see if that changes things.
  
  
  
  Cheers... Rick :)

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  Ricky Cadden

  • July 18, 2020 21:35

  I can confirm that this setting causes issues with Jing. I usually keep my desktop at 125% using this slider, and when I do so, the screen "zooms in" when I go to capture with Jing. If I move this setting back to 100%, Jing works properly. Really hoping this is fixed in the next release...

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  Permanently deleted user

  • July 18, 2020 21:35

  That's interesting. I'm on Windows 10 as well and my setting is what is shown in the screen capture I shared. I'm at 125%. But my Jing doesn't make the screen go wonky when I capture.
  
  Cheers... Rick :)

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  shawk

  • July 18, 2020 21:35

  Thank you so much!!  This worked great!  My screen would actually enlarge when I tried to get a screen shot and then the part I wanted wouldn't always appear on the screen to capture. This fixed it!

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  pema

  • July 18, 2020 21:35

  Yes, any issue related to a change in Window size, when Jing is invoked, seems to be related to the display scaling setting in Windows 10. Only when set to 100%, Jing works flawless... Kind of a annoying. I'm running my Windows 10 on a 40" screen and it's useless without some sort of scaling...

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