Snagit cannot capture itself

Comments

41 comments

  • Paul Barrett
    +1 here.
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  • Raz1
    <sad sigh>I don't hear the "thunk" but apart from that, same here.</sad sigh>
    Then again, there is no prohibition about discussing long-requested enhancements while continuing to report such bugs, is there?
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  • rgrun
    Wipe the tears ... you can always upgrade to the Windows snipping tool 
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  • nick.senon
    You have an incredible sense of humour...Good attitude to life.
    I owe you a beer..or two... :)
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  • stephensterry853
    Actually you can,  Just run the video recorder and record the Preference Windows.

    Then, extract PNG images from the video in the editor.

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  • rgrun
    Um ... good workaround BUT!!! That is not what we should have to do to help provide support in this forum (which is about the only place I ever need to post captures of the snagit program)
    It is actually easier to call up the snipping tool for the capture the copy and paste as new in the Snagit editor
    HOWEVER!!!!! If snagit could just take a selfie ... that would be easier 
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  • rgrun
    I bow sir. your way MAY be easier. I will put that to the test WHILE THEY ARE FIXING THIS
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  • Rickstone1975
    Not to mention the niggling little fact that Joe's method is but one of those nasty ole workarounds that he has claimed to hate so much because they require extra steps when the software SHOULD do this or that!  ;)
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  • rgrun
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  • stephensterry853
    In order to compile a screen shot that shows
    1.Opening  Preferences.
    2.Accessing a specific Menu and applying  change......
    Requires multiple screen captures, coupled with exporting to Photoshop to create a  completed image.

    Recording the screen gives me a lot to work with.I just scrub the timeline to select the best screen shots , save png's and export.
    So for the most part, SnagIt's shortcoming doesn't bother me.

    SnagIt "Never" has been able to capture the Preferences Window using the standard capture technique.So, I suspect it never will. I doubt TechSmith even considers it a bug.

    That's cool that  Albert CLAESEN   knew a keyboard shortcut that places it on the clipboard.

    I don't like the Clunky, Long Long Way Around, Ridiculous, Workarounds that I have seen posted in this forum at times.

    Some workarounds are creative, but require to much effort.
    I.E.
    Most people won't spend 15 or 20 minutes trying to force a text callout to do something Camtasia can't make it do natively.

    I've expressed disdain for poorly designed workarounds as opposed to functionality. I won't be changing my position.  
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  • Paul Barrett
    I'm with you on clunky workarounds Joe.

    Software is supposed to make our lives easier and if I am required to carry out a long list of steps to achieve something, with many settings along the way, you can be sure I will forget something and not get the expected result (plus I start banging the keyboard and swearing a lot).  The computer is supposed to do this drudgery at the speed of electrons.

    I can take a piece of wood, carefully mark out a length to cut, all round with pencil and square, repeat with knife, put on sawing block, cut, plane to exact square and spend 10 minutes doing it, or use the drop saw and do it in 10 seconds.  There may be a delight in doing it the long way but I can get rapid and consistent results with the drop saw.
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  • stephensterry853
    I forgot the most important point, these clunky workarounds I'm referring to.

    Are animations, home brewed concoctions that look amateurish to boot.
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  • Albert CLAESEN
    Hello

    I'm using Windows 10 and SnagIt 2018.with a AZERTY keyboard.

    Here I can take a snapshot of any active window to the clipboard just bij using the key combination [Alt]+[PrtSc] or [AltGr]+[PrtSc]

    I think it is a standard to Windows.





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  • Paul Barrett
    And then you can do File > New Image > From Clipboard to put it in the Snagit Editor.  But still, why does SnagIt have this exception?
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  • nick.senon
    Thanks, worth knowing a way of doing that something that should be included in the software package in one click.

    Beers are on me today!!
    Thanks, guys...best tutorials ever.
    :)
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  • rgrun
    Albert is right. It does work and then pasting as new works ...
    THey really need to clean it up though
    Thanks to both of you!
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  • rgrun
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  • nick.senon
    For the time being [Alt]+[PrtSc] then paste from clipboard.
    Works.
    Thanks, Paul and et al.
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  • nick.senon
    Cheers! to your health..."Bottoms up" as the Brits say. I hope that beer is as cold as it looks! hahaha
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  • Dave O'Rourke
    For what it's worth, the dialog in question (Snagit Capture Preferences) is a modal dialog.  A modal dialog requires the user to interact with it before you can interact with the parent application.   That's the way modal dialogs work in all applications, and that's why you can't initiate a capture while this dialog is open.

    The same is true of the snipping tool.  If you open its Options dialog, which is modal, you cannot initiate a capture, even with its hotkey.

    If you need to capture modal dialogs in Snagit, then you'll need to use a different method, because Snagit is busy waiting for user input on the modal dialog.  Here's a couple options:
    1. Use Alt + PrtScn to copy the active window to the clipboard.  Then in Snagit Editor File > New > New from clipboard (as of Snagit 13.1), or just paste into a blank document in the Snagit Editor.
    2. Use an earlier major version of Snagit.  For example, Snagit 12 and 13 can both be installed.  You could then use Snagit 12 to capture Snagit 13.  Your license key will unlock earlier versions if you want to go this route.
    It's worth noting that these workarounds are only necessary for capturing modal dialogs in Snagit's capture tool (Snagit32.exe).  You should be able to capture other windows with Snagit in the usual way.

    Hope this helps.
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  • rgrun
    Grrrrr. We still love you 
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  • stephensterry853
    I had a feeling there was an underling reason.

    But Dave,  how do you.......
    2. Use an earlier major version of Snagit.  For example, Snagit 12 and 13 can both be installed.  You could then use Snagit 12 to capture Snagit 13.  Your license key will unlock earlier versions if you want to go this route.

    I could never  launch 2 versions of SnagIt at the same time, What's the Trick???

     I have SnagIt 11 installed these days, along with 2018. Still can't do it, opened the preferences window first.

    Regards,Joe
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  • Paul Barrett
    Um... Dave....

    So, if SnagIt can't capture the modal dialog because "that's the way modal dialogs work in all applications" what particular brand of magic is it that allows the code behind Alt+PrtScn to do it?  Why can't Snagit's capture routine mimic that key combination if the first press of its capture key returns nothing?
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  • nick.senon
    Thanks for taking the time to come to the underworld to connect with the mortals :)
    All tips welcome had already got that shortcut workaround, and it does the job, so as far as my priorities the issue is closed.

    Learning a thing every day! Wow...soon to be a Snagit nerd.

    Had some play. Off to get some dough to pay for the important things in life...

    Regards,
    Nick
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  • Rickstone1975
    Paul, I think of it like this. Each application likely has its own identifier in the operating system. As Dave said, that particular application can't do it because it's waiting for user interaction. But another application can do whatever it likes, because it is a separate thread with its own unique identification.

    I tend to imagine it this way. Consider selfies. I've never taken a selfie myself, but I know folks hold their phone with one hand and their arm extended to take the pic. I consider that like SnagIt in that "non modal" operation. For example, grabbing an image of the editor.

    Now consider that you are holding a puppy and using both arms. You don't have an arm free because both are busy until somebody else takes the puppy from you. So you can't grab a picture of you with your arms outstretched holding the puppy. But another person can easily snap the photo because their arms are totally free.

    Alt+Print Screen isn't tied to the application at hand. It's a simple operating system function and isn't tied to SnagIt. A bit like that second person.

    Cheers... Rick :)
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  • rgrun
    Good point: Video can do it so ...? Do I need to post more tar and feathers?
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  • stephensterry853
    Well, in this case, the puppy is SnagIt.

    With the Preferences Menu is open, SnagIt can take Selfies to the Clipboard.

    It can record video of the Preferences menu.

    So, If SnagIt had the proper algorithms, It stands to reason that the "Puppy" could be configured to take selfies.
    If TechSmith really wanted it to.

    Regards,Joe  
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  • Rickstone1975
    Hmmm, I don't really see it that way. What happens in the case of video is that another process is started that just begins capturing the screen. I see that more along the lines of having a camera, parking it somewhere where you may record yourself, beginning the recording process, stepping away and grabbing the puppy briefly, putting the puppy back down, stepping back over to the camera and telling it to stop recording.

    My guess is that because that recording process is already running in the background, it just merrily captures whatever you are recording. Thus it is immune from the constraints of the basic static image capture. Likely the recorder in SnagIt is part of a different DLL or EXE or something. So that process is separate from the main capture window.

    I'm sure that Dave can explain it much better than I am trying to. LOL

    Cheers... Rick :)
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  • stephensterry853
    In this age of Super Computers like Watson.


    Fly by Wire Fighter Jets, Reversing Paralysis, the Rosetta spacecraft Landing On a Comet, Self Driving Vehicles, etc and so forth.

    Surely, if TechSmith had the will. They could design SnagIt to take selfies as per the request above.

    In all likelihood, faster than you can train that puppy to quit chewing up your shoes and soiling the carpet.

    Regards,Joe
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  • rgrun
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