Animated gif error

Comments

44 comments

  • Tim Hill
    Did you upgrade to the latest Windows 10 Anniversary Update? Unfortunately, this update seems to have broken opening GIFs.  Fortunately, uninstalling and reinstalling Snagit seems to fix it:
    https://support.techsmith.com/hc/en-us/articles/224489387-Snagit-Windows-No-longer-able-to-create-GI...
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  • Kevin
    Re-installing did not remove the error.
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  • pburgess
    I did uninstall and reinstall and it fixed the problem, but a few months later it happened again, so I uninstalled/re-installed again, but that seems an ineffective way to solve the problem. Will there be a patch?
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  • Kevin
    I have tried everything to remove this error. Re-installing does not work. I haven't had use of video recording for about a year. No solutions are being provided.
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  • Kevin
    I backed up my images, uninstalled, restarted, downloaded latest version, installed, and there is no change in the error. Edition: Windows 10 Pro, Version: 1607, OS Build: 14393.1358

    Will there be a solution to this error?
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  • stephensterry853
    What version of SnagIt are you using. I have no problem creating GIF's.



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  • pamela.denchfield
    I too am getting this error suddenly. 
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  • mwolski
    I get this error as well
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  • Christopher Stapleton
    What IS the error? Can you take a screenshot of the error so we can know what to look for if it happens to us? (just wondering...) 
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  • pamela.denchfield
    Screenshot:


    Text of error (also listed at top of this page): 
    "Cannot open file. Snagit does not support GIF or MP4 files with dimensions greater than 3840x2160 or less than 64x64." 

    Steps to repro:
    1. Capture a video.
    2. In SnagIt Editor, click the GIF icon ("Create animated GIF file from this video").
    3. In the Create GIF dialog box, accept the defaults ("Optimize For: Screen Video," no check mark for "Fade to Black") and click Create.
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  • Robert R.
    Hi Pamela;

    If you right-click on your desktop and choose "Display Settings" is the DPI (under Scale and Layout) set to 100%?

    Does this happen with all videos, or just one in particular?

    -Robert
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  • Christopher Stapleton
    What version of Windows are you using? 
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  • pamela.denchfield
    Windows 10. It worked before.
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  • Christopher Stapleton
    I'm going to try and recreate your error on my end. 
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  • Christopher Stapleton
    I wanted to let you know that I'm in the process of seeing if I can use my Mac license on Windows for Snagit. 

    What did you notice before when it worked then when it hasn't now? 

    Did you recently change browsers, had a major update to Windows, anything you can recall?
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  • pamela.denchfield
    No major changes I can recall. Thanks.
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  • andre
    Any updates on this? I'm still having the error :(
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  • pamela.denchfield
    After a few weeks now, it's suddenly working for me again.... 
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  • Scott Bell
    Also getting this error, pretty frustrating.
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  • geicko
    I battled Windows update as much as I could but in the end I was able to upgraded without too much damages except that now I cannot create animated Gifs anymore. 

    @Robert R.

    Display is set to 100%

    It's affecting all videos - cannot create any animated Gif anymore, no matter the size of the area selected for the recording.

    Creating mp4 still works.
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  • Erik P. Ernst
    Started getting it on latest builds of Windows 10.... Very annoying. Any workarounds?
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  • stephensterry853
    Do you have a graphics card?
    Have you tried updating it's drivers lately?

    This is somewhat unrelated, I also use Camtasia and recently I tried to make a 1x1 aspect ratio video which I normally don't do. Camtasia started malfunctioning in several areas,I  could only force it to shut down through Task Manger because closing it wouldn't work.
     
    Camtasia worked flawlessly up until then. After insuring Windows was up to date, a reinstall of Camtasia , much frustration and troubleshooting.

    Updating my Nvidia Graphics card solved it.

    I've  opened  gif's in SnagIt this morning without a hitch. "That's one of the complaint's in this post"

    And I created a gif without any problems.

    Regards,Joe

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  • Erik P. Ernst
    Well I also yesterday found that some of my Remote Desktop Connections suddenly not working from this PC. Works fine on other Win. 10 machines - gonna try Snagit there.
    Otherwise just waiting for a power cable for my new Quadro P4000 and new graphics card incl. drivers will be installed.
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  • kenneth.macgillivray
    I have the same error message. Desktop display set to 100%. Windows 10. Most recent Snagit version (as of today, at least) - 13.1.4.  Trying to turn 976 x 790px video into gif. Video captured no problem. Cannot make animated gif.
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  • Kraznet
    I've suddenly got this message after installing Windows 10 Creators update. Never had it before. Scaling set to 125% as always. Must be an incompatibility with the update. Can no longer create gifs.
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  • kenneth.macgillivray
    For what it's worth, uninstall/re-install did fix the problem for me. https://support.techsmith.com/hc/en-us/articles/224489387
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  • Kraznet
    I upgraded to the new version of Snagit and the error stopped.
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  • 20140922001vp
    For me, like I read before when doing a search, the problem lies with SnagIt editor not working properly with K-Lite Codec installed.  When K-Lite Codec is uninstalled, Snagit editor will open the video correctly without the issue.  Uninstall and reinstall of Snagit doesn't fix the issue whether with version 13 or 2018.  Should mention that competing Video Capturing products do not have the problem either with K-Lite Codec installed.
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  • Erik P. Ernst
    Updating the drivers didn't fix this for me, but installing Snagit 2018 did.
    Finally I can create animated GIF's again.
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  • Jason Schklar
    Worked for me, too. I did have to relaunch the app. But now can make .gifs!
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