I am using TechSmith Relay Recorder. I keep getting the message "The selected camera is being use by another application...."

MICHELECARNEY

• February 08, 2018 05:04

I am using TechSmith Relay Recorder. I keep getting the message "The selected camera is being use by another application. To select the camera, please close the other application."

To summarize the issue:

1. My USB external logitech camera has been working fine with the techsmith relay software. It stopped working (see the picture of the message I get below) after the last Windows update. 
2. I have checked the task manager to see if other programs are running - they aren't.
3. I have rebooted the computer several times.
4. I have tried different USB ports on my computer.
5. I have deleted the camera driver and reinstalled upon a reboot.
6. I have tried just about all the suggestions you get when you google the error message.
7. Unistalled TechSmith Relay - rebooted - Reinstalled - same message
8. Then just to make sure the camera was working, I did a google hangout and the camera worked fine.

Any thoughts would be appreciated.

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  Joe Beaubien

  Employee

  • February 08, 2018 14:01

  Hello Michele,
  
  I am sorry to hear about your issue. Do you know specifically which update you did prior to this issue occurring?
  
  I see you also have a HP HD Camera listed as well. Does disconnecting the USB device allow for that HP camera to connect?
  
  It may be best to create a ticket so that we can troubleshoot your issue further. You can create a ticket from the link here.
  
  Make sure to select TechSmith Relay (Hosted) as your product.
  
  Please let me know if you have any questions.
  
  Kind Regards, 
  Joe 
  Technical Support Specialist 
   

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  MICHELECARNEY

  • February 08, 2018 14:43

  Will do on the ticket. Thanks for the quick response. I don't know what update occurred. And yes, the camera built into the laptop works fine.

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