BUG -Edge Control: move image versus move border

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40 comments

  • stephensterry853
    Is this what you do?

     I'm a Photoshop user so my workflow leans towards PS. In PS every object is placed on a layer. A layer must be selected before you can do anything with it. It is for all intensive purposes, locked in place.Well, you won't be moving or resizing it. There's several ways to effect it indirectly and directly but that's not important here.

    When I do annotating in SnagIt. If I resize a Shape, Callout, etc.

    The first thing I do is "Click it to Select It".  The resizing handles appear, are easy to grab, and you can move easily as well.

    If I understand the problem. I don't have the bug you report.

    However, Far to often.  when I select an object to highlight it, IT MOVES a little bit.
    They shouldn't have hardwired the move tool into the selection tool. It's a flaw and not a bug.Aggravating as well.
    PS has a Auto select function.I use it occasionally.It doesn't move anything unless you have the move tool selected at that time.

    Regards,Joe
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  • Paul Barrett
    No, I select the item first/
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  • stephensterry853
    So have you ever contacted support?
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  • Paul Barrett
    In 16 years I have contacted Support once, when I couldn't access my account for this forum.  For the product never; I have always got the answer from this forum or worked out myself.  Looks like my perfect score is about to end. :)
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  • stephensterry853
    They fixed my smart move issue. It took them about a week and a lot of effort on their part. A lot of people threw their hat in the ring before it was resolved.
    I give them a lot of credit for that. They probably invested more man hours than the combined price of several version upgrades. I think the whole "Free Support"  option is great, but possibly to generous an offer.  There should be some reasonable limitations. IMO

      
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  • Paul Barrett
    True, although I'd like to think that those who use the forums to get and give help should be accorded not priority, but more weight.
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  • Robert R.
    Hi Paul!

    Would it be possible for you to post a GIF / Video of the issue?

    Thanks!

    -Robert
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  • Paul Barrett
    Yes next time I see it.  It's intermittent.

    Paul
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  • Rickstone1975
    I'm not 100% sure if this is what is being discussed here, but I've got something that is eerily similar if not the same thing. I recorded a video to demonstrate.

    https://www.screencast.com/t/fmUdplCcW

    Cheers... Rick :)
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  • Paul Barrett
    BINGO!  That's one of my issues.

    The other is that very small objects are difficult to move because while the move cursor (crosshairs) appear on mouseover. one side of the small object does a resize instead.  I had an object that was doing it, but as soon as I turned on video recording the little f****r behaved properly.  Grrrrrr.
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  • Robert R.
    Thanks Rick!

    This is exactly what I was looking for; I'll be sure to pass this on to the right people.

    -Robert
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  • Paul Barrett
    I managed to reproduce it.  Here's a very short gif.  You may need to slow it down to see what happens but I have looked carefully and I can report that the crosshair cursor (move object) appears BUT if you left click your mouse without moving it, the crosshair switches to a resize cursor and drags the image out instead of moving it. 

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  • Rickstone1975
    Dee gif. Eeet no movie!
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  • Rickstone1975
    No, I've seen them work here. I'm not sure what's different about that one. But I've seen them work before.

    Something else that doesn't work is the embedding of ScreenCast.com. I thought that odd at first. I mean, what with this being TechSmith's forum and all. Then I realized that all TechSmith is doing is renting space from GetSatisfaction. So they are subject to the limitations of GetSatisfaction.
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  • Paul Barrett
    Huh?  GIF's don't work on here?  B****r
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  • Robert R.
    Hi Paul and Rick;

    I let the team know about the issue and it's been logged. I really appreciate the video and GIF!

    -Robert
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  • Paul Barrett
    @Robert

    Today I did a repair on my installation and, later, you had me reset my system.

    As a result of one or both of those actions my cursor now has pinpoint accuracy.

    Go figure.
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  • Rickstone1975
    LOL, for now. Give it time. ;)
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  • stephensterry853
    Repair installs can fix a lot of nagging bugs. It's been my go to move for years.
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  • Robert R.
    Hi Paul;

    Thanks for the update; I'm going to leave the ticket we have open a bit longer just in case we can duplicate or have others bring up the issue.

    -Robert
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  • Paul Barrett
    Just as well you didn't close it Robert, because it's back


    Look how far out from the corner I had to go to find the resize action
     
    Dammit.  Everything else on my PC is working fine and the software app I help product manage is a process modelling tool with boxes to draw and resize and all that stuff .  So it can't be my PC.  I was in email conversation with Chris about this and I have just sent him the same feedback
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  • Rickstone1975
    LOL, toldya! ;)

    For me it seems to come and go. Especially after initially rebooting the PC and/or restarting SnagIt. For a short while all is well in happy land. Precision pointers. But as time progresses, it gets worse and worse.

    I'm guessing this is one of those very elusive bugs. My gut says that in the end they will find it has to do with that darned scaling in Windows. But I'm not a real developer. So it's anyone's guess!

    Cheers... Rick :)
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  • Dubie
    As a test you might try to disable enhance-pointer-precision.

    Not saying it will be the fix but it might and worth a shot.

    Gamers usually disable this option for better mouse control.

    http://www.thewindowsclub.com/enhance-pointer-precision-windows

    :)
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  • Rickstone1975
    That's an interesting article! I was viewing it full screen and slowly dragged my mouse from the lower left corner to the upper right. Seems to use a substantial area of the mouse pad. but if I quickly dragged, it did cover substantially more screen based on the actual physical movement. I'd never noticed that before. 
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  • Dubie
    Fingers crossed.

    You may experience that it may get turned back on for a couple of reasons.

    One is if you sync computers with a Microsoft account.

    Windows 10 automatically sync various settings between your PCs if you sign in with a Microsoft account. Microsoft chose to sync your mouse settings including the “Enhance Pointer Precision” option by default.

    To stop Windows 10 syncing your mouse settings, head to Settings > Accounts > Sync Your Settings. Disable the “Other Windows settings”



    Another may be a mouse utility software like
    SetPoint 
    IntelliPoint
    Razer Synapse
    logitech  etc.

    So you may have settings in it that effect mouse precision or it may just want
    pointer-precision on.

    If the utility software keeps turning it on you may have to see if you can stop it from running at boot.

    Open the Task Manager,   locate the utility on the Startup tab,  right-click it and select “Disable”.

    Note:
    The utilities additional features—like button-remapping, profiles, battery life monitoring, or firmware updates etc. you won't be able to use without launching the utility.

    Good Luck :)

    :)
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  • Paul Barrett
    Dubie!  I think you may be on to something too.  A repair and a reset 24 hours ago fixed the problem, but it came back again today. I turned off enhanced pointer precision and now everything works again.

    It'd be premature to say the problem is solved but here's hoping....!
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  • Paul Barrett
    Thanks Dubie.

    Fortunately I am not syncing computers, and my mouse uses native Win 10 controls - no Intellipoint etc.  So I should be good.  

    I had to play with the mouse speed after the change was made. And mouse tails seemed to become more intrusive, so they went.

    Fingers crossed.
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  • Paul Barrett
    You are not going to believe this, but your fix is great for allowing me to get hold of the grab handles.  Good.

    Now my problem has inverted itself. Not so good.  On very small items, I now cannot figure out how to get the MOVE cursor. Frying pan / Fire.
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  • Dubie
    Mann !!!  Did you get a cheap copy of Snagit from China. LOL

    Hmm,  Have to ponder a bit and see if anything comes to mind what may now be the monkey fart happening.
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  • Paul Barrett
    And...... when I draw a small object, it now places it several pixels above and right of where the crosshairs are.

    Hmm.......

    I will regroup in the morning and decide what to do.
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