TechSmith Screencast Policy Change - May 2018

Comments

12 comments

  • Rickstone1975
    Thanks Robert. Very reasonable changes.

    I'm curious about if there will be any automated "forewarning" of content pending deletion? For example, say a person is about to lose two videos. Will there be any automated message generated that advises of this? So that the owner can decide whether to act to save the content if they so choose?

    Thanks... Rick :)
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  • Robert R.
    Hi Rick!

    I'm not 100% sure so I'm going to look into whether we will be sending "forewarning" emails, though I do not believe so. I could be wrong on that account so before I give out misinformation, I'll double-check with the appropriate team.

    Thanks!

    -Robert
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  • Wendy Hamilton
    We prefer not to because there is an out-of-pocket cost for us to send emails in the volumes required; we have millions of free accounts.  However, we are working on product interface updates that would provide a view of which content will expire when.
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  • Fred W. Grover
    Thanks for letting us know Wendy.
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  • ofaison
    Do you also deactivate/close the free account when you delete unused content? 

    Thanks

    Ollie 
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  • Robert R.
    Hi Ollie!

    We will not be deactivating free accounts when the system removes inactive content.

    Thanks!

    -Robert
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  • Wendy Hamilton
    Just to add to Robert's correct comment, nearly all screencast accounts are physically the same as techsmith accounts so they also store other product information for the user like desktop license keys.  So, although our EULA states we can delete the account as well as the content, we won't because of the broader negative impact to customers.  
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  • Fred W. Grover
    Thanks once again Wendy for the added information and explanation. I can understand why this might need to be done and I am sure the customers appreciate not having their account deleted which could cause a negative impact. Have a great day/night.
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  • Fred W. Grover
    Thanks to Robert and Wendy for posting this great information on this update for the TechSmith Product Users.
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  • TheMathsTutor.ie
    Hi,

    Wondering when is HTTPS going to be standard? 

    I have thousands of embedded links in the form http://www.screencast.com/t/*******
    e.g. http://www.screencast.com/t/qsMkcsbEK
    and incidentally this is the form presented in Screencast.com when I grab the share link on the videos.

    When these are clicked, they don't convert automatically to https://

    so the customer is seeing "Not secure" in their browser.  Not good.

    Can you advise please?

    Thank you,

    Eamonn









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  • Kurrykid
    Sounds good and necessary. Thanks for keeping us informed!
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  • Robert R.
    Off-topic thread

    Please reference the new conversation here: HTTPS for Screencast?
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