Vimeo upload quality is terrible - I've tried everything!!

Comments

19 comments

  • kayakman
    Expert Camtasia User
    recommend you contact free tech support about this issue
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  • stephensterry853
    Did you see my previous post? https://feedback.techsmith.com/techsmith/topics/vimeo-upload-not-recommended-compression-quality?top...

    So, you shouldn't have any problems uploading decent looking videos to Vimeo using Camtasia  8.
    There's a minor lose of color richness when rendering to the setting I will be providing you below with a 1080p video from a Nikon DSLR camera in this instance.

    When I place the  original video in one player side by side with the rendered one you can see the difference.But that's the only way to tell really.If you render with a lower setting it becomes more pronounced.You could render with a higher setting, and
    improve on that minor difference. But upload times can get run pretty  high and these setting already exceed Vimeo's guidelines for upload by at least 30%.

    Here's the test video I just uploaded. I have a basic account which is a lower grade account than yours.
    There's no reason yours shouldn't upload and play HD videos.
    Regards,Joe
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  • matt76allen
    Hey Joe - yeah, I saw your previous post. The ONLY setting I never adjusted was the h.264 level. I always kept that on Auto... everything else I had set exactly like your settings. So... I just tried manually setting the h.264 level to 4.1 like yours and I still get the same result. I produce and render the mp4 file. When I play it on my Windows media player it looks perfect! When I upload to Vimeo then play it - everything gets blurry. Highly noticeable on the text on screen.

    I'm doing screenshare videos for a product demo and the blurriness is just unacceptable. I'm completely stumped.
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  • stephensterry853
    Here is a Vimeo screen shot from January of 2016. I don't know if Vimeo still has these settings or not.
    I was going through my Camtasia 8 images because I remembered something about Vimeo from way back then. This is a setting to allow for HD Playback which seems to what your lacking.
    It's in the video settings if you select the individual video I believe.


    This sounds like a Vimeo issue at this point.


    Suggest you contact Vimeo if that screen shot doesn't help. https://vimeo.com/help/contact
    Would like to here back from you if and when you get this resolved. It can help other members down the road.

    Regards,Joe
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  • matt76allen
    Hey Joe - thanks for your attempts at helping. No - the Video Settings in Vimeo no longer have the HD options like shown in your 2016 screenshot. If only it were that easy!! I would have figured it out on day one.

    I just submitted a support request thru Vimeo's contact form. I'll definitely update this thread when I find a solution!
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  • stephensterry853
    Sounds good
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  • Dave O'Rourke
    Vimeo (and YouTube) does not directly display the video that you upload.  Instead, they take the uploaded video and transcode it, to different sizes and formats, as appropriate for streaming to different screen sizes and playback devices.  It takes time to transcode your video to all these formats.  Often, the first video you see on the site will be a lower quality version of your video, because encoding at a smaller size is fastest.  Later, when the higher resolution videos have finished encoding, those will show up on the site.

    So if you're not seeing the quality you expect, you may just need to wait a little bit.  As long as you're uploading a high quality file, you should (eventually) see a high quality video on the site.

    Hope this helps.
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  • matt76allen
    Dave! This is the most promising thing I've read yet concerning my issue! After searching the internet for days and reading many many different threads and blog posts - I can't believe that I haven't seen this mentioned yet.

    Now... the only question is - how long do I need to wait? I uploaded a test video this morning (14 hours ago) that's only 0:22 in duration... And it still is displaying in poor quality.

    I've submitted a support request with Vimeo and told them what you said and asked them how long I should expect to wait. I'll update this thread after I hear back.
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  • stephensterry853
    I wouldn't get your hopes up. I've found that Vimeo goes HD right after conversion.And you can't view your video until it's converted.I'm sure your familiar with this screen shot.
    It's been my experience that Vimeo  doesn't have a delay between ready to view and HD selection. They outshine You tube in that regard.And many others for that matter.

    You Tube is different, it's exactly as Dave has described. But even with You Tube it takes onlya 1/2 hour or so max "Usually". It's more like a few minuets in most cases.  To get full 1920x1080  viewing on a video that's less than 30 minuets long.
    4K might be a little different. I don't generally work in that resolution.
    I'm mainly posting to see if others report no delays getting HD out of Vimeo. I don't upload that much to Vimeo.But I've always been impressed that it's available in HD right away.
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  • matt76allen
    My first response I got from Vimeo confirms that it shouldn't take that long for the conversion to create an HD version. I still haven't found a solution to my problem - but I'll share my response from Vimeo. Here it is...

    Simon D. (Vimeo Support)

    Jun 25, 9:43 PM EDT

    Hi Matthew,

    Sorry you're having trouble. Vimeo encodes all videos that are uploaded to our site, even if your file already meets our playback specifications. This is a necessary and unavoidable step in preparing your video for online playback. We do this for several reasons, most importantly:

    (1) We generate several different versions of your video, from SD to 4K (when possible). Having multiple versions of the video ensures the best quality playback across different screen sizes and bandwidths.

    (2) Even if we used your original source video for playback, there is no easy way to ensure that it meets our playback specifications. Re-encoding the file ensures that it will play back correctly.

    Once the conversion begins, it can take around twice the running time of your video to create the HD versions of your video for playback. This process starts with the 720p being produced first, then the 1080p. It can take even longer for 2K and 4K files. 

    Please let us know if you have any further questions. Thanks for using Vimeo!
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  • stephensterry853
    Sounds about right,

    But once conversion is complete. You get to watch the video.Not before.That was the point I was trying to make earlier.

    I'm wondering if you have an internet bandwidth issue on your end that's somehow restricting Vimeo for you? Something obscure that your unaware of?
    Do you have a link you don't mind sharing to one of your test videos? It would be interesting to see if I can view it in HD.If I can,  then you to figure out why that is. Can you view my video above in HD if you select the gear Icon?  
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  • stephensterry853
    So, Robert was on to something and that video confirms it.

    If your recording  resolution is 1600 x 900.That's the problem.
    Vimeo's  display resolution's for HD are going to be 1280 x 720, 1920 x 1080,2560 x 1440, and 4K.
    So your videos are being re-scaled so there's enough pixels to fit into a 1280 x 720. this is blurring the image.

    Can you increase the resolution of the monitor to 1920 x 1080? Is it capable of that?

    If not I would lower the resolution to 1280 x 720. You need to be recording , editing and producing using the same dimensions. It looks great on your monitor because it's not being re-scaled. 
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  • matt76allen
    No. It can't be an internet bandwidth issue. I don't think... I have super fast Xfinity internet connected to my desktop with wire. Here is my test video I uploaded yesterday - https://vimeo.com/276842647 
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  • matt76allen
    Problem solved!! Sort of... Thanks again Joe.

    So... I did read something about this somewhere along the way. My maximum (and Recommended) screen resolution thru Windows on my PC is 1600x900. I tried switching to 1280x720 and I thought it looked terrible - so I switched back to the highest resolution I had available. I thought I just had to record, edit and produce all in the same then the upload to Vimeo would take care of itself.

    I just changed my screen resolution to 1280x720 and recorded another test video. Here it is on Vimeo - https://vimeo.com/277257681 - I still don't like the 1280x720 quality compared to what I'm used to looking at (1600x900) - but it seems to have recorded and uploaded and is playing back in the same quality. It's usable... I suppose. Just not as great as I had hoped for.

    I just checked settings on my laptop as well (which is newer than my desktop) and it's maximum (and Recommended) resolution is also 1600x900. So...  in order to get 1080p I have to upgrade my equipment...?
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  • Robert R.
    Hi matt;

    Can you please confirm the project settings for your video in Camtasia? You can do so by right-clicking on the Canvas and choosing "Project Settings."
    -Robert
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  • matt76allen
    I don't see "Project Settings" when I right-click anywhere in Camtasia. I'm using Camtasia 8.
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  • Robert R.
    Hi Matt;

    In Camtasia Studio 8 you will need to click on the resolution in the upper left corner of the Preview Window, see below:


    -Robert
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  • matt76allen
    Yup. I had recorded in 1600x900 and I was also editing and producing in 1600x900. Turns out - Vimeo requires that I record, edit and produce all in the same resolution. I recorded a new test video with my screen resolution set at 1280x720. I don't like it - but it seems to be displaying as it should now. Thanks!
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  • dajemomy
    The following lists the guidelines to let you create video files that will upload successfully and look beautiful on Vimeo.

    https://vimeo.com/help/compression

    If it doesn't work, you may need to read this guide.


    Hope it works.

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