Capture size distorts when attempt to use Jing

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5 comments

  • Hannah Wise
    I have had the same issue with Jing, regardless of my display setting being set to 100%. Is there any thing else I can do to try and resolve the issue?
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  • Robert R.
    Hi Taylor and thanks for stopping by;
    The issue is related to desktop scaling; while disconnected from your external monitor, please right-click on the desktop and go to Display Settings. In the window that appears set the scaling to 100% (which Jing requires) then apply/okay and log out / log in to the device. Once you have done that, connect the external monitor and perform the same steps for that monitor as well.
    -Robert
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  • taylor.eisen
    Thank you Robert! This does work. However, because I have scaled my surface to 150% (its just too small and impractical at 100%) and leave the desktop at 100%, the issue continues. If both screens are set at 100%, Jing works perfectly. Thank yo for helping, I may have to either change the display settings each time I wish to use Jing, or find an alternative tool. 
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  • Matt.Carter
    did you find another tool that works?  Is this also a problem in SnagIT?
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  • taylor.eisen
    I unfortunately haven't found another tool that works. I haven't tried SnagIT. I will give it a go. 
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