Frequent Crashes - Camtasia Mac 2018

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21 comments

  • Paul Middlin
    I'm so sorry to hear how poorly that's working for you. Generally Camtasia doesn't suffer from such instability- there must be something strange going on, on your mac. I think you'd be best served by opening a ticket with Support so they can get the crash dumps and diagnostics to see what's in conflict.
    https://support.techsmith.com
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  • Stephen Wagner
    Are you running OS X 10.14 (Mojave)?  If so, 10.14.1 was released today, and if you upgrade it might help.  We were seeing some strange crashes in 10.14 that could not be reproduced in the beta versions of 10.14.1.

    -Stephen
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  • tricia.luke
    I am running Camtasia 2018 for Mac on High Sierra. Camtasia crashes after I open an existing file and try to interact with a caption. I can try interacting with it on the timeline or in the screen. It just keeps crashing.Is there a fix for this?
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  • Stephen Wagner
    This is a shot in the dark, but can you check to see if you have the font 'Arial' installed on your system?  The 'Font Book' application will show you which fonts you have installed.

    You should also submit a ticket with our support team.  https://support.techsmith.com/hc/en-us/requests/new  

    -Stephen
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  • tricia.luke
    I have Arial, and it was "Off." I enabled it, and that appears to have solved the problem. I opened the file that crashed so many times, and was able to interact with the captions in the timeline and in the screen. THANK YOU!

     Do you still want me to submit a support ticket?
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  • Stephen Wagner
    Thanks for trying that out, and I am glad I hear it solved your problem.  I now know how to fix it in general.

    There is no need to submit a support ticket.

    -Stephen
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  • richard
    I have this same issue. 3 min video, and it freezes often. High Sierra, 10.13.6. I open, do a little editing, and it freezes. Camtasia does save the changes, which I appreciate. Arial is active.
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  • Aimee Marcelo
    I have the exact same problem too. It always crashes. Doesn't matter what version of Camtasia, or what version of Mac OS. 
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  • Paul Middlin
    I'm confused- you tried multiple versions of Camtasia 
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  • Aimee Marcelo
    I had Camtasia for over 2 years I meant and 2 versions.
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  • Aimee Marcelo
    I sent in a support ticket about this with all of that information. But I have had Camtasia for over 10 years with 2 versions. I have upgraded my OS system along the way. It crashes on average about 5-10 times a day.
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  • Aimee Marcelo
    Both versions crash.
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  • Paul Middlin
    I'm impressed that you stuck with it for so long with that level of instability... it doesn't seem acceptable to me. I hope Support is able to get to the bottom of it. I'm sure our Dev team would like to see the crash logs.
    Thanks, Aimee.
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  • Aimee Marcelo
    Yes- I send the crash reports. I like the program otherwise ;-)
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  • Aimee Marcelo
    I have Adobe Premiere but just don't have time to learn ALL that needs to be learned to operate it well.  
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  • Aimee Marcelo
    So no one from Tech Support has addressed my question about the crashes.  Can you please help me with this?
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  • davemill
    Frequent crashing is not normal. Just completed a project that did crash once (literally once), over four weeks. Relaunched and the saved data had all my changes (although I do tend to save every few minutes while working). Mac OSX 10.12.3, Camtasia 3.1.6
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  • Dave O'Rourke
    Aimee, if you haven't done so already, please submit your request for support at https://support.techsmith.com.  You will receive a reply from our TechSupport staff and they can work with you to help troubleshoot the problem.
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  • Paul Middlin
    Aimee, I'm sorry if Support hasn't gotten back to you; we are in Michigan- there has been a significant winter storm, and temperatures are at record lows. When the governor declared a "state of emergency" we were forced to close for the day and may have gotten a little backed up in our support department.
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  • Emworral
    I just had this issue and reached out to support and was able to get it resolved (on a Mac). Made a quick video sharing the steps:
    https://www.youtube.com/watch?v=u2n_xztSq4Y

    Hope it works for you (my version was 2019 but figured it might do the trick for you as well).
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  • Aaron Y.
    Hey Aimee,

    We have responded to your tech support ticket you have submitted. Please check your email inbox. Thanks!

    Kind Regards,
    Aaron
    Technical Support Specialist
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