Image> Canvas color> Background is is standard on transparent, can this be changed so user can decied what the defautl (white for me) is?

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69 comments

  • Kelly Mullins
    Hello,
    Yes, you can change the default canvas color.
    Please choose Image > Canvas Color and use the box that appears to select the color. Then, click OK.


    Thanks for using Snagit.
    Kelly
    Customer Engagement
    TechSmith
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  • Paul Barrett
    Kelly

    That changes the canvas colour for the current image but it doesn't change the DEFAULT canvas colour which is what the OP asked for.  As it happens i was about to ask the same question.
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  • theeuwboth
    Hi Kelly,

    Thanks for your comment,
    I know I can change it and I do, many times a day to my frustration, from transparent to white. My request is that I can set it default to white so I don't have to go through the change over and over again.
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  • Kelly Mullins
    Hi,
    Sorry... I thought that should have changed the default... I need to look into this. I will get back to you.
    Kelly
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  • Stephen L Abbott
    PLEASE FIX THIS SO THAT THE USER CAN SET THE BACKGROUND COLOR AS A DEFAULT. HOW MANY TIMES DO CUSTOMERS HAVE TO COMPLAIN ABOUT THIS BEFORE IT GETS FIXED??
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  • Rickstone1975
    Hi all

    Does it work if you click File > New > New Image and configure it there?

    I just tried it and it seems to work for me. Then again, I haven't yet closed and restarted so I'm unsure if it will "stick". 

    Cheers... Rick :)
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  • Paul Barrett
    In a word, No
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  • Rickstone1975
    Bummer
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  • theeuwboth
    Hi  all,

    Thanks  anyway for trying to help. I even started searching the registry keys of Snagit if there is a default key for this color but couldn't find one. Anyway, lets hope the development guys acknowledge the issue and find it worthy of changing

    Gr, Theeuw
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  • Kelly Mullins
    Hello,

    I'm sorry for the delay getting back to you on this!
    So, it appears there is NOT a way for doing this. If you begin a NEW image, and set the canvas color there, all other NEW images will have that new canvas color.
    But, there is currently no way to set the default canvas color for CAPTURES.

    I have had a few conversations about this with the Snagit dev team, and they are now aware that this current workflow might not work for some people. So, I will turn this post over to a feature request so it can be officially logged here by Robert.

    Also, the team wanted to know more about your process and why you needed this.
    I know you pull out the canvas to make it wider, and then fill in with white. But, why do you do that fill part? Where are the images used where you need a solid white background rather than just saving the images as JPGs where the color would automatically be saved as white?

    Thanks for any information you or other could share about your need to do this.

    Kelly
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  • Kathryn Biallas
    Good morning, Kelly,
    Have there been any updates to this feature request? It would truly be a time-saver for me. It's quite annoying to set my background image canvas color to transparent, save the image, then reopen and find that the background is now white. I frequently must merge screen shots for our Help documentation, and having transparent backgrounds is a MUST. Currently, each time I merge screen shots, I must manually set the image background to transparent, then copy and paste into a new blank canvas. (If I try pasting one image onto another, one of them inevitably has a white background instead of transparent.) SnagIt is certainly my go-to tool and preferable to PhotoShop, but this single gap creates an enormous problem in terms of time-wasting.

    Thank you.
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  • Rickstone1975
    What format are you saving the image in? I find that when I capture images, the background is always configured to Transparent. I'm using SnagIt 2018.
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  • Rickstone1975
    Sounds like you are experiencing what I used to experience. And some here would like to call you crazy and claim you are simply wasting your time and chasing your tail because this never has happened to them. ;)

    But indeed, I did used to experience that and found myself jumping through the same hoops to get a transparent background.

    PNG should support a transparent background. JPG never has.

    What version of SnagIt are you presently using?

    Cheers... Rick :)
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  • Kathryn Biallas
    I have the same experience with both PNG and JPG.
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  • Kathryn Biallas
    I'm on the latest version -- 2018.0.2, build 662 (Dec 7, 2017). Indubitably, SnagIt is easier to use than PhotoShop and eliminates the useless "frills" that I don't  need  in PhotoShop. But I've watched the SnagIt functionality change over the latest releases and find that the updates are not always improvements over previous functionality. The text grab is ineffective with lousy resolution. I generally re-type text altogether and don't use text grab at all. The auto-fill sometimes is useful and sometimes simply makes things worse. The "cut out" option is the main reason I love SnagIt. But the transparency issues cause grief and a lot of wasted time.
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  • Rickstone1975
    I had a thought. Perhaps you could record a brief capture session demonstrating the issues and share it. Maybe someone will see something that has been overlooked. And maybe it will help one of the dev team in seeing first hand what is happening.

    Cheers... Rick :)
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  • seanmcgu
    Hi Rick. I think that most people are having this same problem, which is present before the image is saved. What I don't understand is, there is a default: transparent. We just want to have the option to change that to any color needed and have it stay that way.

    Scenario: I make a screen capture and it opens into the 2019 (and 2018) Snagit Editor. I grab a selection handle of the capture and widen (and/or lengthen) the canvas, which is by default Transparent. I right-click on the transparent area and select "Canvas Color..." and then choose White from the drop-down menu. Now, in that same dialog box after choosing the desired color, there NEEDS to be an option "Set as default" so that people don't have to do this EVERY time but there is no such option.

    If you know of any way to accomplish this, please let us know.

    Thanks for your time.


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  • Paul Barrett
    For my part I do a lot of screen design work where it's often useful to take an existing screen, capture it and edit it.  You end up with an image that has holes in it.  But you want to see what the finished article might look like so you fill the holes with background colour.  Saving that out to jpeg and reopening it to review it would be a bad solution.

    And in my case it wouldn't even be helpful as my default file format is PNG, in which the holes are not filled, they are transparent.
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  • Kelly Mullins
    Hi Paul,
    Thanks for this information.

    Have you tried the new feature we have implemented to help you out with this workflow?
    I have made a short video to show you what I am talking about.
    https://www.screencast.com/t/RQPp0waB6u7w

    Unfortunately, this doesn't help the workflow where someone might want to drag out the edges of the canvas to make it bigger and have it auto filled.

    Kelly
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  • TruthAtLast
    That fix does not work! because if you click on auto fill it fills the part you select and delete with a form of the colors you selected! So you still have to go to the  image canvas and change the color of canvas to white and then select and delete . FOR EVERY PIC

    the tool transparent of fill does not enable you to delete sections of  of the image and have it match the white background it takes some of the underlying colors, even tex and screws it up.

    there needs to be a default canvas color Period.

    I do dozens of images a day and 99 percent have a white canvas background.

    it is a big pain in the ass to go change the canvas color on the individual image and do this for every picture and I have done this for thousands of pics.

    Do you know how much is wasted time this is?

    It is almost making me go back to photoshop!

    which I don't want to do because the simplicity and speed of snagit is great, but this is  a real flaw.

    please fix it!

    dr. Max
     
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  • theeuwboth
    Hear, hear!

    Gr, Theeuw
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  • Francesc J Robert
    Please!! Solve the issue of a transparent background colour, please! I like it to be white.
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  • Paul Barrett
    Hi Kelly

    You learn something new every day!

    As you say, that deals with the issue of deleting sections of a capture but, as you also say, it doesn't help with situation where you extend the border (Ido that a lot with callouts) or perhaps layer screen shots to create a staggered view (I do that too).

    Thanks for the tutorial though, it was really helpful.

    Paul
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  • pipseer
    OK, Techsmith's continuing to ignore this default image capture canvas color issue is getting really maddening, not to mention getting in the way of many, many people using SnagIt in business applications. Even the latest version (as of March 2018) still has this shortcoming.

    Using images I capture from file photographs that I'm sent, I write reports that will be used in COURT. They are LEGAL DOCUMENTS. And I need to make you understand two things:
    1- I CANNOT be wasting time ($$) constantly changing the canvas color to WHITE from transparent
    2- I cannot use a transparent background because this is a LEGAL DOCUMENT and if challenged, a transparent background could throw doubt on the image and thus into the case. This second requirement forces me to always change the canvas color every time I capture an image.

    I used to be a programmer, then managed programming teams and I KNOW this default setting is simply a coding change.

    You can't continue ignoring this when so many people have been asking for it, especially when it has business and legal impacts.

    Thank you for moving this request to your the top of your priority list for updates.

    ~ Debra ~
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  • Paul Barrett
    I totally agree with the fact that this should be a simple preference setting.  It is the simplest of changes.

    I am intrigued by your use case though - at a personal level - not in a way that seeks to challenge your need.  When you paste an image into a document, it blends into the background doesn't it?  How is the fact there's a transparent canvas even known?
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  • Rickstone1975
    I agree with Paul on both counts. And to take it further, even though the canvas background may be configured as transparent, the only time I seem to even see the "transparency", is when I've rescaled the canvas after I've captured. Before rescaling the canvas, the background is simply the color of the background I've captured. Seems maybe we are missing a step you are doing?
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  • Paul Barrett
    I use transparency a lot, to drop images onto a coloured background.  I guess if the court papers may be printed on coloured paper.  Lawyers love their yellow legal pads after all.  Why is that?  Rhetorical question.  
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  • Rickstone1975
    I also performed a small test. I created a new image in the editor via File > New Image. And in the small dialog that I see after doing that, I am able to configure the background color I want. And that seems to stick. I even clobbered SnagIt and restarted and after restarting, when I click File > New Image, the color I had selected is the color it will use (until I change it again).

    Cheers... Rick :)
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  • Kathryn Biallas
    My default does not change. I need a transparent background, and my system defaults to white. It does not matter how many times I change the canvas color. As soon as I close the application, that "default" is lost.
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  • Daniel Hall
    It's simple: the checkerboard background presents a needless distraction in this context.

    If your final product will be on a white background, you want to see how it will look during editing, without having to keep in mind "All those checkerboard areas will be white eventually". You want those areas to be white now!
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