Using SnagIt 12, you cannot do a scrolling capture of content in Outlook 2016 emails. I tried all preset profiles and even created a new custom one (per feedback on the FAQ's), but nothing worked. Spoke with your chat support and I downloaded the 2018 free trial to check and that scrolling works. But I didn't by 12 that long ago and was not planning to upgrade, but not being able to capture content in Outlook is a big deal (and not a weird or non-standard app by any means.)
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