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"screencast.User.GetInfo" error



  • Official comment
    Robert R.

    Hi Guy,

    If you are referring to the error message shown in this support article, then that is to be expected as Jing has been retired (see here and here) and we're offering TechSmith Capture as a free alternative.


  • Dubie
    There is nothing to do or fix.

    As the message states "Screencast.com is currently down"

    Screencast is currently unavailable due to maintenance.
    7:15 am EST US

    Kick back and chill and try a little later.

  • Guy

    I got the same problem! 

    When do you believe the server will be available again? do you have timelines?


    Thank you!

  • Guy

    Thank you Robert !


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