Problems with Camtasia 2020 on Mac

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10 comments

  • virtualsheetmusic
    I want to add that after a month of using it I am still very frustrated. The app is much slower to react, sometimes it freezes, and still, it makes me waste a lot of time because it is hard to handle as I explained in my post above.

    It is compelling though that nobody has either commented or replied to my previous email. I have been a loyal customer of yours for a long time, and I find this situation quite disappointing. It am considering changing video editing software with a better one if I don't fixes to the issues I have highlighted.

    Thank you for listening!

    All the best,

    Fab.
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  • Brooks Andrus
    Are you folks running the latest version of Camtasia Mac? 20.0.2 is the latest. If you are experiencing slow downs, or instability it would be great to get crash dumps and / or problematic projects where this occurs. We also need to know your system specs so we can troubleshoot. Thanks. I know this is not fun.

    Brooks
    Camtasia Technical Product Manager
    Mobile Technical Product Manager
    TechSmith
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  • virtualsheetmusic
    Hi Brooks and thank you for getting back to me. The version I have is 2020.0.1 and when I check for updates, it tells me it is the latest one.

    To answer your questions, there are no crashes, only slow-downs that with the previous version I hadn't. Plus all the usability issues I have explained in my first posting above (anyone else has complained about those changes? Those are the worst part, sorry!)

    Anyway, here is the hardware I am using:

    MacPro with 12 cores Intel Xeon, 48 GB RAM and Radeon RX 580 8GB graphics card. I am using only SSD drives connected via PCI, so the system is really fast. 

    MacOS Mojave 10.14.6

    Any thoughts are very welcome.

    Thank you again!

    Fab.
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  • Paul Engle
    TS Support is slammed, so the check for updates is pointing back to  V.2019, meaning you're getting a false indication that you're using the latest version. 

    Going to the product page and downloading the Camtasia for Windows or Camtasia for Mac trial should ensure you have the latest version. 
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  • virtualsheetmusic
    Thank you, just downloaded. I'll try to work on it and I'll report any issues.

    Thanks again.

    Fab.
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  • virtualsheetmusic
    Yes, thank you so much! This new version fixes and addresses all the issues I reported above! I appreciated your help, now back to work (and fast!)
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  • virtualsheetmusic
    UPDATE: Despite you have fixed a great deal the issues I highlighted above with the latest version 20.0.2, the same problems are still there.

    I made a video for you showing them in detail, and I am eager to know your thoughts about it. They are all very annoying issues that appeared with this new 2020 version and are slowing down my workflow a great deal:

    https://www.screencast.com/t/nNFdXOL3t

    Looking forward to your thoughts.

    Thank you for listening!

    All the best,

    Fab.
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  • SharePlanner
    I am running on similar specs to and this is a disaster - my whole system is using upwards of 70% of CPU and RAM at times and I can't even preview videos very well because of how laggy and slow the editing process is. I was using 2018 before and it was 100% better than this. 
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  • roger

    Camtasia 2020 is pretty much unusable for me.  It crashes several times a day and uses so much CPU that my machine comes to a screeching halt (I'm using a new Macbook pro with 16 gigs of Ram).  Lately, it's also crashed when trying to Quit Recording.  I've had to return to Camtasia 2019 as I was unable to get any work done with the new version.

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