Activating Capture - Can't reach page

liam.kind

• June 17, 2020 12:53

I am trying to make the change from Jing to Capture.  I have successfully installed Capture onto Windows 10 but when I try and launch the app I am prompted to sign in.  When I click on the Sign In button I am taken to a Screencast.com page.  I can select my existing account and then enter my password, I see a  signing in progress icon and then see a message that states "Hmmm...can’t reach this page"
Any thoughts on how I can get past this and start using Capture? Thanks

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  Glenn Hoeppner

  • July 18, 2020 22:13

  The Authentication process passes back information from the web browser to Capture. 127.0.0.1 is a technical way of saying your own computer, and that's the request that's failing. You might have anti virus software, vpn or a firewall that is blocking the request, so I would try disabling any of those until after you're signed in.
  

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  liam.kind

  • July 18, 2020 22:13

  Thanks for help Glenn.  I work on a computer via VPN, antivirus and a firewall but don't have permissions to adjust any of them myself.  I may have to escalate to the service desk.  My machine uses MS Edge as the default browser, I tried copying the URL of the authentication page to Chrome and MS Edge (Beta) and both allow me to log in.  I see a message saying that I can close the window and return to Capture but this final step doesn't work.

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  Glenn Hoeppner

  • July 18, 2020 22:13

  Copying and pasting the URL won't work, but you did help me think of something else you could try.
  
  You could use one of your other browsers, navigate to https://www.screencast.com, login and then click on the "Launch Recorder" button near the upper-right hand corner of your library page.
  
  It's still likely one of the other things I mentioned before, but it's something else you can try without getting your IT department involved.
  

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  liam.kind

  • July 18, 2020 22:13

  Thanks again Glenn, still did not work.  I saw an authentication error.  I'll get in contact with my helpdesk.  Thank you for your time.

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  bdonald

  • October 29, 2020 17:56

  I downloaded Capture and when I open capture and try to capture part of a page everything goes black. I have windows 10 with 4 screens and all of them go black when I open capture. Never had this problem with Jing.

  Bill

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