Activating Capture - Can't reach page

Comments

5 comments

  • Glenn Hoeppner
    The Authentication process passes back information from the web browser to Capture. 127.0.0.1 is a technical way of saying your own computer, and that's the request that's failing. You might have anti virus software, vpn or a firewall that is blocking the request, so I would try disabling any of those until after you're signed in.
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  • liam.kind
    Thanks for help Glenn.  I work on a computer via VPN, antivirus and a firewall but don't have permissions to adjust any of them myself.  I may have to escalate to the service desk.  My machine uses MS Edge as the default browser, I tried copying the URL of the authentication page to Chrome and MS Edge (Beta) and both allow me to log in.  I see a message saying that I can close the window and return to Capture but this final step doesn't work.
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  • Glenn Hoeppner
    Copying and pasting the URL won't work, but you did help me think of something else you could try.

    You could use one of your other browsers, navigate to https://www.screencast.com, login and then click on the "Launch Recorder" button near the upper-right hand corner of your library page.

    It's still likely one of the other things I mentioned before, but it's something else you can try without getting your IT department involved.
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  • liam.kind
    Thanks again Glenn, still did not work.  I saw an authentication error.  I'll get in contact with my helpdesk.  Thank you for your time.
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  • bdonald

    I downloaded Capture and when I open capture and try to capture part of a page everything goes black. I have windows 10 with 4 screens and all of them go black when I open capture. Never had this problem with Jing.

    Bill

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